Mercedes-Benz of Richmond

Good service experience. I miss Craig Johnson, but I think you have a winner in Logan Bunger. The estimated three hour service ended up being a two hour service and I apprecia I miss Craig Johnson, but I think you have a winner in Logan Bunger. The estimated three hour service ended up being a two hour service and I appreciate that, but I'm concerned that MOR no longer uses Mobil 1, but instead uses a house brand. Knowing that most high end German car makers only recommended Mobil 1 (Porsches come with a case in the trunk) I don't think this is a good way to save a few dollars. The service is always good and the staff is extrembly professional,so I have no complaints about the service experience. The expenses seem competitive. I was surprised to see Mercedes now makes their own brand of after shave lotion. I wonder what's next? More

repair I always get good service and as soon as I need. Also get a loaner car, which I need to get back to office and may need car for appointments. I always get good service and as soon as I need. Also get a loaner car, which I need to get back to office and may need car for appointments. More

Excellent personnel and service Had an immediate problem and they scheduled me for the same day. Service was quick and professional and the personnel go out of their way to be helpf Had an immediate problem and they scheduled me for the same day. Service was quick and professional and the personnel go out of their way to be helpful. More

Great experience,everything was done in a timely manner. Kervin was very patient until we worked out the right car and the right price for me. The staff wa experience,everything was done in a timely manner. Kervin was very patient until we worked out the right car and the right price for me. The staff was very friendly and professional. More

From speed, to quality, courtesy and value - a great job! I was in the middle of a trip when my car broke down on the highway. Within 3 hours I was back on the road. As a stranger to the dealership, I was tre I was in the middle of a trip when my car broke down on the highway. Within 3 hours I was back on the road. As a stranger to the dealership, I was treated like a long time customer. More

Outstanding service! Mike was patient, professional, and an outstanding salesman. I highly recommend him, and this dealership. I worked with Mike Rudin. I highly recommend Mike was patient, professional, and an outstanding salesman. I highly recommend him, and this dealership. I worked with Mike Rudin. I highly recommend him; very knowledgeable. More

"B" Servve I was able to schedule my appointment online at a time that was convenient for me. I was greeted promptly by Peter upon arrival and the requested serv I was able to schedule my appointment online at a time that was convenient for me. I was greeted promptly by Peter upon arrival and the requested service was complete in about 90 minutes. The waiting room was comfortable, the coffee was good and the snack was tasty. My car was returned clean and I'm totally satisfied with the service. More

Always consistent. Great service and great people! Since my vehicle purchase, I have had nothing but great experiences with this dealership. Great people, products, and service from sales to service. R Since my vehicle purchase, I have had nothing but great experiences with this dealership. Great people, products, and service from sales to service. Really makes for an enjoyable feeling whenever I visit them. A model for other car dealerships. More

Cup holder replacement A big thank you to Josh (sales) for scheduling and ordering the part needed for my car and also to the service department for replacing my cup holder A big thank you to Josh (sales) for scheduling and ordering the part needed for my car and also to the service department for replacing my cup holder so that I wouldn't cut my hand again! More

Very good service The service advisors are excellent and the mechanics exceptional. Pricey. I would recommend that all Mercedes Benz owners use McGeorge. McGeorge is a The service advisors are excellent and the mechanics exceptional. Pricey. I would recommend that all Mercedes Benz owners use McGeorge. McGeorge is a well organized serve department and works hard to solve your problems. More