Mercedes-Benz of Richmond

Team work at it's best Scheduler went out of her way to get me in appointment suitable to my needs. Service assistance helped resolve one item in the bay. Maintenance effo Scheduler went out of her way to get me in appointment suitable to my needs. Service assistance helped resolve one item in the bay. Maintenance effort completed all necessary items for the needed Mercedes-Benz required service, including latest software upgrades. Washing the car before return was appreciated. All is continuing to work as expected. More

The best Mercedes dealership .. Eddie Tong is your guy We bought a beatiful 2017 C300 coupe, factory ordered at an awesome price from this dealership ... Everyone is super Kool and very professional a We bought a beatiful 2017 C300 coupe, factory ordered at an awesome price from this dealership ... Everyone is super Kool and very professional at Richmond dealership . Eddie Tong is our Sales Rep. Super kind and knowledgeable and made our car buying experience a very nice one . Highly recommended Thanks for the beautiful car Eddie K & S More

Great service Took 6 yr old got for service. Advisor was extremely knowledgeable and efficient. Used loaner. Discovered belt problem fixed it and pleased with over Took 6 yr old got for service. Advisor was extremely knowledgeable and efficient. Used loaner. Discovered belt problem fixed it and pleased with overall service More

Outstanding service Chris was professional and smart!! Excellent service. I would gladly recommend this shop to friends and family. I even like this follow up proce Chris was professional and smart!! Excellent service. I would gladly recommend this shop to friends and family. I even like this follow up process. Thank you. More

Excellency! This experience with Mercedes-Benz of Richmond has been excellent. The professionalism manifested by all has been outstanding and especially so as I This experience with Mercedes-Benz of Richmond has been excellent. The professionalism manifested by all has been outstanding and especially so as I thoroughly enjoyed having Cheryl Bowman work with me on this transaction. She is punctual, respectful, considerate, true, and honest. She made my investment of a beautiful new car wholesomely painless and added a lot of fun to my purchase. Without any doubt I would highly recommend her to anyone when considering purchasing a Mercedes. I want to thank her for everything and a pleasure to continue working with her. More

Superb Service I trust this dealership and Peter in service. They are good on their word, they fix the problem and make sure you understand the issue at hand. I trust this dealership and Peter in service. They are good on their word, they fix the problem and make sure you understand the issue at hand. More

Great experience . Had our ML350 serviced and have always found the advisor team to be prompt, honest and Customer focused. Great experience working with McGeorge Merce Had our ML350 serviced and have always found the advisor team to be prompt, honest and Customer focused. Great experience working with McGeorge Mercedes Benz service! More

State inspection, CLA 250 floor mats purchase Great service and care. Was happy to see the team made sure to clean the floor, instal the new mats and move the old one in the trunk. Great service and care. Was happy to see the team made sure to clean the floor, instal the new mats and move the old one in the trunk. More

Good service experience. I miss Craig Johnson, but I think you have a winner in Logan Bunger. The estimated three hour service ended up being a two hour service and I apprecia I miss Craig Johnson, but I think you have a winner in Logan Bunger. The estimated three hour service ended up being a two hour service and I appreciate that, but I'm concerned that MOR no longer uses Mobil 1, but instead uses a house brand. Knowing that most high end German car makers only recommended Mobil 1 (Porsches come with a case in the trunk) I don't think this is a good way to save a few dollars. The service is always good and the staff is extrembly professional,so I have no complaints about the service experience. The expenses seem competitive. I was surprised to see Mercedes now makes their own brand of after shave lotion. I wonder what's next? More

repair I always get good service and as soon as I need. Also get a loaner car, which I need to get back to office and may need car for appointments. I always get good service and as soon as I need. Also get a loaner car, which I need to get back to office and may need car for appointments. More