Mercedes-Benz of Richmond

Always professional service and associates that are always knowledgeable, pleasant and courteous. Always a pleasure doing business always knowledgeable, pleasant and courteous. Always a pleasure doing business More

Very friendly and extremely professional staff. Always quick and easy to drop off and pick up my car for its maintenance. Always quick and easy to drop off and pick up my car for its maintenance. More

They take good care of my car. The delivery is timely. We have 2 Mercedes cars. The delivery is timely. We have 2 Mercedes cars. More

Kervin is very knowledgeable, professional and extremely pleasant to work with. Overall the experience was smooth and pleasant. pleasant to work with. Overall the experience was smooth and pleasant. More

Even though my Service advisor wasn't there for my loaner vehicle pickup, there was someone there to asssist me. vehicle pickup, there was someone there to asssist me. More

They make it very easy and convenient to get service completed. Friendly and professional staff completed. Friendly and professional staff More

I am very disappointed in the way Mercedes of Richmond has responded to my quest to talk about an issue we had with the service department and the General Manager. I finally started getting communication has responded to my quest to talk about an issue we had with the service department and the General Manager. I finally started getting communications after contacting Murgado Automotive Group, CEO Mario Murgado, the new owner of the dealership. My wife and I understand business and understand the requirement of a business needing to charge for work done during diagnostic testing, to be able to remain in business. I believe charging $235 for “Perf testing with DAS found R/R TPMS sensor is faulty…” It is my belief that $235 is not a fair price for the work that was completed. I recommend not doing business with Mercedes of Richmond. If one decides to have a vehicle serviced at Mercedes of Richmond, before having repair work done ask the cost of diagnostic testing. Also please review Virginia Automobile Repair Facilities Act § 59.1-207.1 to understand your rights. More

Fast and efficient service. Same day brought in and had complete in a timely manner. Same day brought in and had complete in a timely manner. More

Best experience I have ever had buying a car. Spent weeks with two other dealers in person and got no where. Contacted Mercedes Benz of Richmond thru the internet got an immediate response from Spent weeks with two other dealers in person and got no where. Contacted Mercedes Benz of Richmond thru the internet got an immediate response from Shawn Snider. I told Shawn what I wanted to order and within an hour I had a quote with an out the door price, all fees and taxes included. The price was more than fair so I placed an order with a two to three month delivery time. In a week Shawn contacted me and said they were able to find a car already shipped that met my specifications. I agreed to take that car and took delivery on my purchase within 30 days start to finish. When taking delivery Shawn took all the time required to explain features and benefits to me and my wife. Again a great experience! More

Overall, I had a great and positive experience with Steve Hunnewell and Cheryl Bowman. They provided me with excellent service. Hunnewell and Cheryl Bowman. They provided me with excellent service. More