Mercedes-Benz of Richmond

Friendly customer service I needed to replace the auxiliary battery on my 2014 S Class. I called on a Saturday and got an appointment on Tuesday at a time convenient to me. I needed to replace the auxiliary battery on my 2014 S Class. I called on a Saturday and got an appointment on Tuesday at a time convenient to me. Since I was waiting on the car, the Service Department got on it right away and finished the job within an hour. Everyone was knowledgeable and friendly. More

Our second new Mercedes from this dealership This is easily the most pleasant car dealership to do business with. We returned when we were in the market for a new car because of our previous expe This is easily the most pleasant car dealership to do business with. We returned when we were in the market for a new car because of our previous experience. Cheryl Bowman went out of her way to make sure we could see all the variations available before we made a decision and made sure we were satisfied. From sales manager to finance office, the process was smooth and easy. More

The dealership has customer oriented personnel Excellent customer service by all personnel and all are professional. The parts department personnel are also great and knowledgeable. The General Man Excellent customer service by all personnel and all are professional. The parts department personnel are also great and knowledgeable. The General Manager - Keith is excellent. More

Purchase of 2017 Mercedes Benz GLS 450 We met Rick Condrey at Mercedes Benz at Richmond Mercedes Benz. We knew what we wanted. Before arriving to the dealership, Rick greeted us very warm We met Rick Condrey at Mercedes Benz at Richmond Mercedes Benz. We knew what we wanted. Before arriving to the dealership, Rick greeted us very warmly. The Vehicle was clean and read for our test drive. We were so impressed with Rick and the Vehicle, we purchased it the same day. Great experience! More

Friendly, knowledgeable and prompt customer service I had been to two other dealerships before I visited Mercedes Benz of Richmond. My initial contact with Mr Irvin Rick set the tone for my experience. I had been to two other dealerships before I visited Mercedes Benz of Richmond. My initial contact with Mr Irvin Rick set the tone for my experience. He was friendly, patient and very knowledgeable. He took time to addressed all my questions and concerns - a very pleasant experience! More

Excellent responsiveness, no hassles. I communicated by email mostly. The negotiation process was straightforward. I was apprised of the manufacture and delivery times. Pick up was smoo I communicated by email mostly. The negotiation process was straightforward. I was apprised of the manufacture and delivery times. Pick up was smooth and easy. More

Chris Garland As usual Chris Garland offered excellent customer service and even resolved a small issue. I always take my cars to him. He is the best As usual Chris Garland offered excellent customer service and even resolved a small issue. I always take my cars to him. He is the best More

Completely satisfied! Very professional and thorough service. Felt like they really took care of my car, and ran it through a comprehensive set of tests before they arrive Very professional and thorough service. Felt like they really took care of my car, and ran it through a comprehensive set of tests before they arrived at a conclusion. More

Very good service! The people who greet me when I drive in to the service area are very friendly and helpful. I find that Patrick Thompson gives excellent advice, and h The people who greet me when I drive in to the service area are very friendly and helpful. I find that Patrick Thompson gives excellent advice, and he promptly communicates with me by text about my car. No complaints.... More

Great service . Had to deal with manager Ron as well as Logan from service . I highly recommend them . They won't disappoint you .I will send my friends as well . Had to deal with manager Ron as well as Logan from service . I highly recommend them . They won't disappoint you .I will send my friends as well More