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Mercedes-Benz of Richmond
Henrico, VA
933 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 933 reviews
February 21, 2024
The service was great, and the repair was done in timely manner. I was given a rise home and was offered a ride to come pick up, I Just wished they honored the warranty contract i had with Endurance. manner. I was given a rise home and was offered a ride to come pick up, I Just wished they honored the warranty contract i had with Endurance. More
by flamingsword60
Employees Worked With
Steven Hunnewell
February 20, 2024
Well, I got to know everyone very well and everyone is very polite not stuck up like some other dealerships . They actually say hi and mean it. Very prompt service and did I mention very professional. The very polite not stuck up like some other dealerships . They actually say hi and mean it. Very prompt service and did I mention very professional. They all get 5 stars ! More
by Mercedesbenzc450
Employees Worked With
Steven
February 11, 2024
Service was good and on time ! I love to going there and hanging out with some of people I have met ! I love to going there and hanging out with some of people I have met ! More
by bigboo72
Employees Worked With
February 02, 2024
Everyone I worked with was friendly and professional. My salesperson was Cheryl and she was truly awesome. She spent a lot of time with me, test driving two vehicles and explaining the options. Once I My salesperson was Cheryl and she was truly awesome. She spent a lot of time with me, test driving two vehicles and explaining the options. Once I made my decision and ordered the vehicle, she kept me updated throughout the process. When the car arrived, she was "Johnny On The Spot" , taking care of a lot of the paperwork before I arrived. When I arrived to pick up my car, she thoroughly went through the vehicle with me. I definitely would work with her again! More
by vcugrad
February 01, 2024
Rory was very professional and accommodating. He made my purchase experience one to remember. There was an issue that occurred during the financing process that was unacceptable and was a fault He made my purchase experience one to remember. There was an issue that occurred during the financing process that was unacceptable and was a fault of the Finance Department. Once Rory learned of the issue, he was very apologetic and worked to resolve the issue in a professional and accommodating manner. More
by doctorA
Employees Worked With
Rory Samson
January 30, 2024
Summer is amazing! Top notch service every time. Such a joy to work with and always has a smile on her face! Top notch service every time. Such a joy to work with and always has a smile on her face! More
by Rorysamson
Employees Worked With
January 25, 2024
Great experience from the moment we were greeted by front desk, Sales experience with Irvin, Used Sales Manager Joe, talking numbers and completing the transaction with Mike (Finance) along with after purcha desk, Sales experience with Irvin, Used Sales Manager Joe, talking numbers and completing the transaction with Mike (Finance) along with after purchase sales service work. More
by RB
Employees Worked With
Irvin and Mike (Finance)
January 24, 2024
Courteous, efficient and solved my issue quickly. We’re excellent in communicating with me and giving me options. We’re excellent in communicating with me and giving me options. More
by gmarsh.22
Employees Worked With
January 17, 2024
Wonderful service on both cars quick and good service. Been coming to this location since it opened Been coming to this location since it opened More
by cab0
Employees Worked With
