Mercedes-Benz of Richmond

The Best or Nothing Awesome! No issues Great people real friendly Great process and vey structured in and out in no time. Sales people as well as drivers are very friendl Awesome! No issues Great people real friendly Great process and vey structured in and out in no time. Sales people as well as drivers are very friendly More

My Car Purchase Was A Wonderful Experience Jen Kiser was so so helpful to my husband and me when we purchased our 2019 station wagon. He always went beyond the extra mile to assist us and was Jen Kiser was so so helpful to my husband and me when we purchased our 2019 station wagon. He always went beyond the extra mile to assist us and was there for many meetings before the purchase and during the still ongoing training. He even went to Verizon to have updates put on my phone and spent so much time with my husband and me getting us trained on all of the new equipment in our wagon. I WOULD HIGHLY RECOMMEND HIM! More

AWESOME! They did a great job servicing the Mercedes 350. They also gave us a car which made the day run more smoothly. It was an excellent service! Totally re They did a great job servicing the Mercedes 350. They also gave us a car which made the day run more smoothly. It was an excellent service! Totally recommend it. More

Best customer service Logan is just AWESOME!!! Really listens to customer needs and concerns Their customer service is most probably why I’ll buy my next car from Mbusa Logan is just AWESOME!!! Really listens to customer needs and concerns Their customer service is most probably why I’ll buy my next car from Mbusa Customer first Thank you More

A5 service Excellent & smooth. From scheduling the appointment to receiving a text that my car was ready. I appreciate the professional staff. The cashier Tyler Excellent & smooth. From scheduling the appointment to receiving a text that my car was ready. I appreciate the professional staff. The cashier Tyler & Logan deserve a BRAVO. More

Very helpful, in constant communications and never a problem My GL required a warranty repair and a troubleshoot look at a warning indicator light. It turned out that the troubleshoot repair required a longer t My GL required a warranty repair and a troubleshoot look at a warning indicator light. It turned out that the troubleshoot repair required a longer time period to complete than anticipated . Chris Garland, Service Manager, kept me well informed throughout the process and everything was fixed as represented. Chris is always most helpful and nothing is ever an issue or a problem. All of the service employees at the Mercedes dealership strive to provide the best and friendliest customer service and it is noticeable every visit whether a drop off or pick up. Everyone is welcoming and helpful. It is always a good experience because the employees strive to make it so. More

Rewarding and satisfying. The salesman and the staff did everything in their power to make sure I was completely satisfied. The salesman went beyond what I thought he would d The salesman and the staff did everything in their power to make sure I was completely satisfied. The salesman went beyond what I thought he would do to find the car I described to him. He found it!! The finance manager gave me so many options to chose from.(To make me feel comfortable with my purchase) I am very pleased with my purchase. More

Excellent Experience This dealership responds to your service needs with established experience personnel with a friendly and clean environment. I really love this dealer This dealership responds to your service needs with established experience personnel with a friendly and clean environment. I really love this dealership. My service representative, Steven Hunnewell, kept me informed while my car was in for service and informed me of other things that were needed for the vehicle...I really thank him a lot. More

Good experience I had experienced a problem with my car the night before and arrived without an appointment but the staff were very nice and accommodating. They compl I had experienced a problem with my car the night before and arrived without an appointment but the staff were very nice and accommodating. They completed all the work needed earlier than expected. I was very pleased with my new service advisor Gary Biunno, he explained things and called promptly when the car was ready. More

The emergency road service The employee Carl Nelson was very prompt courteous efficient and within minutes identified the problem and fixed it . Please forward my appreciation The employee Carl Nelson was very prompt courteous efficient and within minutes identified the problem and fixed it . Please forward my appreciation to Mr. Nelson great employee More