Mercedes-Benz of Richmond

new car purchase Sales personnel were extremely courteous and helpful. i enjoyed working with Mr. Kervin Ridgley. He was knowledgeable, friendly and made the purchase Sales personnel were extremely courteous and helpful. i enjoyed working with Mr. Kervin Ridgley. He was knowledgeable, friendly and made the purchase an enjoyable experience. More

Excellent experience This was one of the easiest car buying experiences ever. Everyone whom we dealt with was pleasant, knowledgeable and professional, especially Shawn S This was one of the easiest car buying experiences ever. Everyone whom we dealt with was pleasant, knowledgeable and professional, especially Shawn Snider, the Internet Sales Manager, who was extremely helpful in explaining all of the operations of the car. Highly recommended. More

Exceptional dealership & Exceptional people Always have a welcoming experience at this dealership, Logan Bunger is an "exceptional" service advisor, great lounge area and perfect environment to Always have a welcoming experience at this dealership, Logan Bunger is an "exceptional" service advisor, great lounge area and perfect environment to wait. Thanks, Sameer. More

New Car Purchase This is the first time I have done internet sales with MBZ and I found the experience to be one of the easiest, least painful experiences I've ever ha This is the first time I have done internet sales with MBZ and I found the experience to be one of the easiest, least painful experiences I've ever had purchasing a car. I highly recommend this process and Joey Harris the Internet Sales Consultant. Then working with Christine Wright for the paperwork was an absolute breeze as well. More

wonderful experience it was a good transition with the richmond MB, love it. Mike Rosen and Mike Rudin really helped me to get the deal done. That is the reason why i come it was a good transition with the richmond MB, love it. Mike Rosen and Mike Rudin really helped me to get the deal done. That is the reason why i come back to MB again! More

2013 SMART Car 60K service Service was performed satisfactorily and the staff was pleasant and professional. Though dealership provided loaner vehicle, they kept my car for over Service was performed satisfactorily and the staff was pleasant and professional. Though dealership provided loaner vehicle, they kept my car for over seven hours to perform the service. Thought that was a bit excessive. More

Mercedes Benz - 2015 C-300 - Carter I rated the Quality of work as Average, When I came to pick up the car, I found a couple of imperfections that didn't get properly taken care of. I I rated the Quality of work as Average, When I came to pick up the car, I found a couple of imperfections that didn't get properly taken care of. I discovered spots on the passenger window, one of the detail lines had faded in the paint, and the chrome around the car had faded as well, After about a week or so I put gas in the car and when I opened the Gas tank the cap fell off to the ground, apparently the line that connects the two had never been replaced. I was a little disappointed at these things that went unnoticed. I discuss with Ervin, and have been set up an appointment to get these items corrected. I also was only given 1 key and he informed me that there would be another one to pick up when I brought the car in for the repairs. I hope all of these items will be address correctly when I bring my car in on the 28th of March. More

Repair The service team is always professional and courteous. Logan worked diligently to explore all possible issues. Completely satisfied every visit with The service team is always professional and courteous. Logan worked diligently to explore all possible issues. Completely satisfied every visit with the quality of service received. More

B1 Service Friendly, efficient, and timely service. Was checked in quickly and was given loaner car. Patrick was very efficient and friendly. Overall great serv Friendly, efficient, and timely service. Was checked in quickly and was given loaner car. Patrick was very efficient and friendly. Overall great service experience. Would recommend dealership More

GREAT I WAS READY TO TRADE MY CAR IN SO I CONTACTED THE DEALERSHIP AND MY SALES LADY WAS CHERYL BOWMAN SHE WAS WONDERFUL TO WORK WITH SHE WOULD SEND ME OVER I WAS READY TO TRADE MY CAR IN SO I CONTACTED THE DEALERSHIP AND MY SALES LADY WAS CHERYL BOWMAN SHE WAS WONDERFUL TO WORK WITH SHE WOULD SEND ME OVER EMAILS OF THE VEHICLES SO I COULD LOOK ON LINE. I FILLED OUT THE CREDIT APP ON LINE AND CHOSE THE CAR I WANTED AND PICKED IT UP. FAST KNOWLEDGEABLE AND VERY FRIENDLY More