Mercedes-Benz of Richmond

Professional, friendly, excellent service at MB of Richmond! MB of Richmond sets the standard for excellence in caring for their customers as well as their customers’ automobiles. They always make you feel welco MB of Richmond sets the standard for excellence in caring for their customers as well as their customers’ automobiles. They always make you feel welcome and appreciated. The service experience is always first class. More

Friendly & professional The staff was friendly and professional. I didn't agree with being charged diagnostic fees for each problem but it was from my understanding that it w The staff was friendly and professional. I didn't agree with being charged diagnostic fees for each problem but it was from my understanding that it was needed to troubleshoot each issue. Most repair shops just print them all. In spite pricing, my issue was resolved as well as the process comprehensible. More

Addressed all of my concerns I felt something about my brakes were not working correctly after my car had been repaired by another mechanic for front end collision damage. Merced I felt something about my brakes were not working correctly after my car had been repaired by another mechanic for front end collision damage. Mercedes who replaced my brakes weeks before agreed to look over everything to assure me they were working as they should. They seem to be working exactly as they did after my brakes were replaced. More

Absolutely the best service! My 2013 smart car died on November 2018 and have been fighting with the warranty company to cover the claim. Patrick Thompson is the best, kept me inf My 2013 smart car died on November 2018 and have been fighting with the warranty company to cover the claim. Patrick Thompson is the best, kept me informed on everything and whenever I called/texted him got the response right back. The warranty company finally covered the claimed last week and Patrick got the new engine replaced way sooner than I expected. It’s been a long journey and Patrick was right there for me. Thanks for all your help and patience Patrick!! More

Awesome! Cheryl Bowman is a full service sales representative. She went above and beyond to assure my needs were met. She followed up with me to be sure I di Cheryl Bowman is a full service sales representative. She went above and beyond to assure my needs were met. She followed up with me to be sure I did not have other questions about my car and took care of everything promised in a timely manner. Great experience. More

Mercedes team came through for me this time Joe Norris worked the numbers and Fadil Pehlic was terrific assisting with new car knowledge. A great team - thanks to both. They did an excellent job Joe Norris worked the numbers and Fadil Pehlic was terrific assisting with new car knowledge. A great team - thanks to both. They did an excellent job to make this customer happy. More

Great experience We located the car online and sent an email stating that we were interested in looking at the vehicle. Shawn Snider responded within 5 or 10 minutes We located the car online and sent an email stating that we were interested in looking at the vehicle. Shawn Snider responded within 5 or 10 minutes, told us all about the car and gave us his best price. When we arrived, he had the car ready for us to see and test drive. He carefully explained all the features of the car and let us take it for a test drive. The best part of buying the car is that we knew the price and we didn't have to sit and wait while he went back to the manager to see if they could give it to us at that price. We hate waiting 20 minutes while they discuss the deal. We agreed on the price (he even gave us an extra $100 off) and while Shawn wrote up the contract, he had the service department clean the car and fill it up with gas. We were in and out in no time. Best car buying experience we have ever had. More

Very professional Professional and high quality. Finance staff and internet team were fabulous! I had limited time for the transaction and as such, they had everythin Professional and high quality. Finance staff and internet team were fabulous! I had limited time for the transaction and as such, they had everything prepared and ready. The most efficient business transaction I have experienced in a long time. I highly recommend the dealership due to the professional nature of the staff... More

Excellent job. As a customer I felt really important and taken care of. Though the delivery of my car took so long they make sure I have car to use temporarily job. As a customer I felt really important and taken care of. Though the delivery of my car took so long they make sure I have car to use temporarily and I really appreciate that. More

Satisfied customer I am completely satisfied with the service I received. I had a problem with my payment and the cashier was patient and friendly. I appreciate the tim I am completely satisfied with the service I received. I had a problem with my payment and the cashier was patient and friendly. I appreciate the time he spent processing my payment. More