Mercedes-Benz of Richmond

Service Excellent customer service, responsiveness, timely appointment. Always accommodating. Would highly recommend this location for your vehicle needs. Det Excellent customer service, responsiveness, timely appointment. Always accommodating. Would highly recommend this location for your vehicle needs. Detailed explanation of service and upcoming needs. Thanks More

Warranty Friendliness,Responsive, professional & delivered what I was promised. Overall great experience with salesman and managers as well as service represen Friendliness,Responsive, professional & delivered what I was promised. Overall great experience with salesman and managers as well as service representatives at Mercedes Benz of Richmond. More

Great sales team. Pleasant and attentive sales and finance staff made this purchasing experience much more enjoyable. I have recommended this dealership to several fri Pleasant and attentive sales and finance staff made this purchasing experience much more enjoyable. I have recommended this dealership to several friends and family members. More

Friendly, Fast, Fantastic My sales representative Shawn was quick to respond to my inquiry and helpful familiarizing me with my selection. He facilitated our transaction quickl My sales representative Shawn was quick to respond to my inquiry and helpful familiarizing me with my selection. He facilitated our transaction quickly and smoothly, from test ride to trade-in to delivery. Christine processed the paperwork routinely and got me out the door and down the road in no time. Bottom line--I'm -very- pleased with my purchase decision and can wholeheartedly recommend this dealership to any and all prospective customers. Thank you for a smooth and pleasurable transaction! More

New car purchase Our sales rep Cheryl was courteous and helpful, my wife commented that she did not act like many of the car sales reps we have encountered. I had pla Our sales rep Cheryl was courteous and helpful, my wife commented that she did not act like many of the car sales reps we have encountered. I had planned to go more research on other make and models but Cheryl made the difference between walking and making a purchase. More

Excellent Service Mercedes Benz of Richmond has always provided excellent service over the years, to include making and explaining sound recommendations for future serv Mercedes Benz of Richmond has always provided excellent service over the years, to include making and explaining sound recommendations for future service. In addition, the customer service waiting area is very comfortable. More

Sherry was a great service provider. Had a great experience and would use this dealership and service department again if I’m in the area and need assistance. The service was done quickly Had a great experience and would use this dealership and service department again if I’m in the area and need assistance. The service was done quickly and I was given a comparable loaner car. More

A good experience in purchase and trade in. I purchased the make and model i wanted. Traded in two MB's and purchased a 2019 GLC. Experience was non pressure and reasonable conversation. MB R I purchased the make and model i wanted. Traded in two MB's and purchased a 2019 GLC. Experience was non pressure and reasonable conversation. MB Richmond worked with me to give me the car I wanted. Have been perching with the dealership since 1985. More

Kervin was great. Car was clean and like new Overall a great experience. The only problem was that maintenance schedule alert was not reset when car was serviced. Not a big deal. Kervin said to b Overall a great experience. The only problem was that maintenance schedule alert was not reset when car was serviced. Not a big deal. Kervin said to bring it back to have it reset. More

As always, wonderful service Shout out to Steven, our service advisor, who always makes sure our vehicles are well maintained. Always keeps us informed as to the service status an Shout out to Steven, our service advisor, who always makes sure our vehicles are well maintained. Always keeps us informed as to the service status and anything else that comes up. We appreciate his dedication. More