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Mercedes-Benz of Richmond
Henrico, VA
958 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 958 reviews
July 12, 2024
I was stranded at my daughter’s house. I planned to stop but before I arrived the warning don’t shift gears came on. Needless to say it wouldn’t move the next morning. I called your dealer I planned to stop but before I arrived the warning don’t shift gears came on. Needless to say it wouldn’t move the next morning. I called your dealership and Tanya got me an appointment for that morning. Mercedes roadside assistance got me towed in and you guys took care of ordering the part and install. I cannot thank you enough. I am safely home in NY. More
by Janet
Employees Worked With
Summer
June 19, 2024
the service coordinator was great. But seems the carwash is always down, the 3% for credit cards, and just had a bad experience with past ownership. But seems the carwash is always down, the 3% for credit cards, and just had a bad experience with past ownership. More
by denisecanderson
June 12, 2024
Very much appreciate the speed with which the service was completed. I drive from Charlottesville specifically because I have gotten such good service. completed. I drive from Charlottesville specifically because I have gotten such good service. More
by First time customer
Employees Worked With
Steven
June 12, 2024
Salesperson was very polite and not pushy in the least. They worked with me to make the deal happen and were transparent with the history of the used E350 I was interested in.. My sales associate (Brian Ha They worked with me to make the deal happen and were transparent with the history of the used E350 I was interested in.. My sales associate (Brian Hará) made it a smooth experience beginning to end. Thanks to everyone at Mercedes Benz Richmond More
by chrisray83
June 12, 2024
Steve the service writer made sure he kept me updated on the status of my car. Very professional! the status of my car. Very professional! More
by ws6driver
Employees Worked With
May 15, 2024
The experience was seamless, simple, and trusting. For the test drive, we were just given the keys and left on our own to experience the car to ourselves. We test drove three other cars but settled For the test drive, we were just given the keys and left on our own to experience the car to ourselves. We test drove three other cars but settled on the Mercedes partly due to the team at Mercedes Benz of Richmond. They provided a fair price and then worked quickly to find the exact model we wanted. A week later we picked up the car! More
by ceverett412
Employees Worked With
Michael Rosen and Cheryl Bowman
