Mercedes-Benz of Richmond

Very professional and not high pressure Our salesman, Charles was outstanding. He knew the product well. He answered all our questions and was very low key. They gave me a fair price for my Our salesman, Charles was outstanding. He knew the product well. He answered all our questions and was very low key. They gave me a fair price for my car. More

Have always felt they have had our best insterest in mind The sales and service departments have provide first class service both in delivering, closing, and servicing. Would certainly by again from them and The sales and service departments have provide first class service both in delivering, closing, and servicing. Would certainly by again from them and recommend them as well. More

Oil Change and review of AC/Heat issue I scheduled the service yesterday and was still in and out in 1 hour! Awesome service, person I scheduled the same day service was friendly, the gree I scheduled the service yesterday and was still in and out in 1 hour! Awesome service, person I scheduled the same day service was friendly, the greeters the service manager and cashier More

Vehicle service I think that this dealership has an appreciation of customer’s time. I made an appointment and was promptly greeted by Sam and was seen by Chris Garla I think that this dealership has an appreciation of customer’s time. I made an appointment and was promptly greeted by Sam and was seen by Chris Garland, who are always professional and cheerful. My wait during service was reasonable and went by quickly. I can’t ask for more. More

Outstanding Service with Rory Rory was very personable, professional and was willing to work with me throughout the entire process. All of my options were shown to me up front and Rory was very personable, professional and was willing to work with me throughout the entire process. All of my options were shown to me up front and I was never made to feel pressured into a buy. The process of leasing my vehicle took no more than two hours after I arrived at the dealership. I will definitely continue to do business here and recommend Rory(Mercedes-Benz of Richmond) to family/friends who are in the car market. More

Excellent Service. PATRICK THOMPSON DID A VERY GOOD JOB EXPLAINING THE SERVICE TO MY HUSBAND AND I. THANK YOU PATRICK FOR ALL THAT YOU DO. GREAT JOB ! PATRICK THOMPSON DID A VERY GOOD JOB EXPLAINING THE SERVICE TO MY HUSBAND AND I. THANK YOU PATRICK FOR ALL THAT YOU DO. GREAT JOB ! More

Exceptional Service - always This dealership exemplifies the exceptional quality that is Mercedes Benz. The sales team never presures and they have a great range of cars and SUVs This dealership exemplifies the exceptional quality that is Mercedes Benz. The sales team never presures and they have a great range of cars and SUVs on hand -- and their ability to special order exactly what you want, track delivery, and do it all at a great price, sets them apart. My E class sedan was in for service, and it was time for new tires - Chris Garland, the Service Manager, was on top of everything even before I arrived, and their technicians have the highest level of Mercedes training / certification needed for the best Mercedes service. Many thanks, and most highly recomended! More

Everyone at the dealership is friendly and courteous. They provide a clean, comfortable area to wait and I have confidence when I drive away that my car is in top condition and will perform as I expect i They provide a clean, comfortable area to wait and I have confidence when I drive away that my car is in top condition and will perform as I expect it to. Always pleased with their service. More

This dealership offers the best quality cars also the best quality of service for your car. Speedy and professional service can always be expected at this dealership. best quality of service for your car. Speedy and professional service can always be expected at this dealership. More

Excellent Service Expediently I was able to drop in mid morning and set an appointment for early afternoon. Service as completed over an hour ahead of schedule and under estimate. I was able to drop in mid morning and set an appointment for early afternoon. Service as completed over an hour ahead of schedule and under estimate. More