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Mercedes-Benz of Richmond
Henrico, VA
931 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 931 reviews
October 05, 2020
It was a great experience with Sherry Moore helping us every step of the way! My Mercedes looks like new again and I am very happy!😃😃 Thanks Sherry! every step of the way! My Mercedes looks like new again and I am very happy!😃😃 Thanks Sherry! More
by luvmycar
Employees Worked With
Sherry Moore
October 04, 2020
Five star experience, phenomenal service!!! Shawn exceeded all of my expectations! Huge thank you for locating the perfect car for me!! Now the fun is just beginning! exceeded all of my expectations! Huge thank you for locating the perfect car for me!! Now the fun is just beginning! More
by smccloud3
Employees Worked With
Shawn Snider
October 02, 2020
Excellent service, great facility. Very happy with my overall experience. Shopped for a used MB, Fadil worked a good price on the MB and my trade-in. overall experience. Shopped for a used MB, Fadil worked a good price on the MB and my trade-in. More
by Moyer
Employees Worked With
Fadil, Mike
September 27, 2020
Have been to the dealership twice in the past 2 months and both the times have been very satisfied with the service and the service advisor. No complaints. Definitely recommended. and both the times have been very satisfied with the service and the service advisor. No complaints. Definitely recommended. More
by KH
Employees Worked With
Logan Bunger
September 27, 2020
I came to Richmond location to have my 2016 Mercedes CLA Serviced. Everything went smoothly and everyone was so friendly! Highly recommend. Great Customer service! Serviced. Everything went smoothly and everyone was so friendly! Highly recommend. Great Customer service! More
by Abonne5
Employees Worked With
Sherry Moore
September 20, 2020
THANKS FOR MAKING ME FEEL SAFE IN THE CLEAN ENVIR0NMENT AND THE EXCELLENT SERVICE THAT MERCEDES BENZ OF RICHMOND ALWAYS PROVIDES FOR ME. PATRICK THOMPSON IS THE BEST. HE IS ALWAYS VERY PROFESSIONAL, COUR AND THE EXCELLENT SERVICE THAT MERCEDES BENZ OF RICHMOND ALWAYS PROVIDES FOR ME. PATRICK THOMPSON IS THE BEST. HE IS ALWAYS VERY PROFESSIONAL, COURTEOUS AND FRIENDLY. THE QUALITY OF WORK IS EXCELLENT. More
by gwoody4613
Employees Worked With
PATRICK THOMPSON,JOHN
September 20, 2020
As always, great service with good communivcations and updates. Patrick and others are very professiional and get my cars in quickly as promised. The text messages are very helpful. updates. Patrick and others are very professiional and get my cars in quickly as promised. The text messages are very helpful. More
by arvindkd
Employees Worked With
Patrick
