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Mercedes-Benz of Richmond
Henrico, VA
931 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 931 reviews
October 30, 2020
Scheduling time and check in was great. It's a pleasure to have Login and Patrick Thompson to assist me when I come in. Previously, I was ready to switch from Mercedes Benz until they assisted me with an i to have Login and Patrick Thompson to assist me when I come in. Previously, I was ready to switch from Mercedes Benz until they assisted me with an issue I have been dealing with from the service department at the Midlothian office. Thanks to them! More
by cressybooker
Employees Worked With
Login and Patrick Thompson
October 28, 2020
I was completely satisfied with my experience while having my vehicle serviced. The service Rep was truly exceptional on his overall knowledge regarding the service of my vehicle. having my vehicle serviced. The service Rep was truly exceptional on his overall knowledge regarding the service of my vehicle. More
by vsmroane
Employees Worked With
Patrick Thompson
October 27, 2020
It has been the best experience, certified vehicles, sales reps has been good, answered all question that I needed answered. Happy about purchasing my Mercedes sales reps has been good, answered all question that I needed answered. Happy about purchasing my Mercedes More
by Renarshea Coleman
Employees Worked With
Irvin Rich
October 27, 2020
Great service! Loved having a loaner car too! Easy to schedule and work with my timeframe. Checkout was completed with ease and efficiency! Thanks again! schedule and work with my timeframe. Checkout was completed with ease and efficiency! Thanks again! More
by moss9113@comcast.net
Employees Worked With
Patrick
October 26, 2020
Scheduling was easy, check-in was fast, everyone was very friendly, and my car was repaired more quickly than expected. Seems like the new parking lot helps make more efficient. Steven was great to work wit friendly, and my car was repaired more quickly than expected. Seems like the new parking lot helps make more efficient. Steven was great to work with every step of the way! More
by shipstedt1
Employees Worked With
Steven Hunnewell
October 24, 2020
Sherry Moore, my Assistant Service Manager was outstanding!She took down every detail I provided and followed up with me continuously throughout.Great Service, Labor charge too high! outstanding!She took down every detail I provided and followed up with me continuously throughout.Great Service, Labor charge too high! More
by Lmchen74
Employees Worked With
Sherry Moore and the wonderful gentleman at Cashier window
October 20, 2020
Thank you for your cordial service. I was very happy with the information given, time spent making sure I was satisfied. I am a happy customer the information given, time spent making sure I was satisfied. I am a happy customer More
by anthonybates42
Employees Worked With
Shawn Synder
October 18, 2020
It was a pleasure working with Cheryl Bowman. She provided complete satisfaction and professionalism while guiding me through the ownership process. I give her rating of 10. provided complete satisfaction and professionalism while guiding me through the ownership process. I give her rating of 10. More
by Greg K Brooks Sr
Employees Worked With
Cheryl Bowman
October 14, 2020
The service was of the utmost quality and courtesy. My only reason for coming in that morning was merely for a service check up. However, I left with another vehicle. A 1 service plus courtesy equaled new only reason for coming in that morning was merely for a service check up. However, I left with another vehicle. A 1 service plus courtesy equaled new vehicle. Pure excellence . More
by mtonewright
Employees Worked With
Matt Ward
October 12, 2020
This dealership runs its service like it was for family. We are always sure that we will receive the best help for any problem, as we have for forty years! We are always sure that we will receive the best help for any problem, as we have for forty years! More
by Ewaldpa
Employees Worked With
Carl
