Mercedes-Benz of Richmond

I found the Toyota Highlander I eventually bought on autotrader.com. this past Sunday. While I was looking at the ad, Rory reached out to me online and asked if he could help. I said sure, so he sent autotrader.com. this past Sunday. While I was looking at the ad, Rory reached out to me online and asked if he could help. I said sure, so he sent me the CarFax report, a brochure and some other info on the car. Told him I was interested, but that I lived 2 hours away in Northern Virginia and couldn’t be there until 5 pm on Monday. He checked with his manager and said they would hold the vehicle with no deposit until I got there on Monday night. When we arrived, I met Rory and found him to be warm yet professional and with a good sense of humor. He definitely established a good rapport with me. He had the car washed and ready to go and when we saw the 2013 blue Highlander, I knew we were going to buy it as the condition was exceptional. I asked him if we could take it to a mechanic, and he said no problem. The mechanic at Certified Auto Repair gave It a big thumbs up after looking it over and test driving it. We bought the car ten minutes later and couldn’t be happier with it. Hats off to Rory and Mercedes-Benz of Richmond for a job well done! More

Patrick was fantastic to work with. Thank you!! For me, it was the easiest service visit I have experienced in a long time. I will be coming back, no doubt. it was the easiest service visit I have experienced in a long time. I will be coming back, no doubt. More

Mercedes of Richmond has the best service of my beloved SL anywhere. My most recent visit took some investigation to fix the problem. My vehicle runs like new. THANK YOU SL anywhere. My most recent visit took some investigation to fix the problem. My vehicle runs like new. THANK YOU More

The service was done quickly and done right the employees were very helpful and answered all my questions and offered a car or ride if needed overalll experience was great employees were very helpful and answered all my questions and offered a car or ride if needed overalll experience was great More

AS ALWAYS, EVERYONE I CAME IN CONTACT WITH WAS PROFESSIONAL. I ARRIVED ON SITE WITHOUT AN APPOINTMENT. THE STAFF VERY QUICKLY WORKED ME AND QUICKLY FOUND MY PROBLEM. I WAS PROVIDED TRANSPORTATI PROFESSIONAL. I ARRIVED ON SITE WITHOUT AN APPOINTMENT. THE STAFF VERY QUICKLY WORKED ME AND QUICKLY FOUND MY PROBLEM. I WAS PROVIDED TRANSPORTATION TO AVIS. RENTALS. THE STAFF KEPT ME INFORMED EVERY STEP OF THE WAY. VERY PLEASED. More

They had excellent customer service and was very quick and friendly. They kept me up to date the entire time on what was going on. Would highly recommend! and friendly. They kept me up to date the entire time on what was going on. Would highly recommend! More

The dealership is geared to customer service and they do not disappointment. The service representative is extremely knowledgeable and very patient. She was having computer issues the morning I was there, not disappointment. The service representative is extremely knowledgeable and very patient. She was having computer issues the morning I was there, but she did let that get her down. Great Job More

While driving my 2006 e350 , I got the big red “failed brakes” signal. Sure enough, I had no brakes. Luckily I was in town, going very slowly, I found an uphill incline and, using my parking brake, manag brakes” signal. Sure enough, I had no brakes. Luckily I was in town, going very slowly, I found an uphill incline and, using my parking brake, managed to stop the car. The police called for a flatbed and the car was taken to my private MB mechanic. He said it was the sbc unit, and that it was under a 25 yr warranty. Because he was not with MB , he could not do the warranty work for free, and said to send it to Richmond MB. I did that and I called and told them it was on its way and that it had failed brakes due to a failed sbc unit. I called the next morning and was told the car was fine, they had erased the code and I could pick it up and drive it home. I reminded them that it had failed brakes . They said it didn’t have failed brakes at this point. I asked the gentleman if he would let his mother drive the car. He said fine, we can do diagnostic work. The first step would be $166. I reminded him that the sbc unit, under a 25 yr warranty was at fault. He said I would have to pay for all the diagnostic work . An amount he could not quote me as it could escalate . I said I didn’t see why I had to pay for diagnostic work for a part under warranty. He said that’s the way it is. I asked him how he would feel if I were killed in an accident due to the failed brakes. He said I should then have my attorney contact him !! I did pick the car up and brought it home ( with no brake issues thankfully). I then called Charlottesville MB ( see review elsewhere). They stepped in immediately. They had the car flatbedded and got to work on it. They found 2 parts that were at fault . Replaced both ( both under 25 yr warranty) and I picked the car up . There was NO charge to me , and I am forever grateful to Charlottesville MB . More

Sean was professional and was extremely quick in replacing my battery. From me calling in to him leaving with the job completed was less than an hour!! replacing my battery. From me calling in to him leaving with the job completed was less than an hour!! More

This was a great experience and service.Employees kind This was a great experience and service. Employees kind and knowledgeable. Location was clean. Surprised as to how quick they inspected and check t This was a great experience and service. Employees kind and knowledgeable. Location was clean. Surprised as to how quick they inspected and check the car based on the recall. More