Mercedes-Benz of Richmond

I had great customer service from the time I arrived, got the loaner and then checked out a few days later. Justin Gray always kept me informed with the progress of my car. The entire team is simply....Aweso the loaner and then checked out a few days later. Justin Gray always kept me informed with the progress of my car. The entire team is simply....Awesome! More

The Mercedes brand shoulders an expectation of quality and service. This dealership exceeds all metrics therein and comes highly recommended. Logan in the service department deserves recognition and rewar and service. This dealership exceeds all metrics therein and comes highly recommended. Logan in the service department deserves recognition and reward. For me, these guys knocked the ball out of the park. More

Everything about the experience at McGeorge/MB of Richmond is top-notch. Great experience w/ no pressure to buy. Fadil is a superb, professional salesperson. Richmond is top-notch. Great experience w/ no pressure to buy. Fadil is a superb, professional salesperson. More

I have never been happier with service. From the moment I arrived, to the time I departed, I encountered very helpful staff, everything was fully discussed, and I was promptly informed when my car was read I arrived, to the time I departed, I encountered very helpful staff, everything was fully discussed, and I was promptly informed when my car was ready. Excellence in every way. More

MB Richmond has been my home for all my E350 service since moving to the area. They have constantly worked to fit service into my schedule. While my car is in the shop, customer communication is big plu since moving to the area. They have constantly worked to fit service into my schedule. While my car is in the shop, customer communication is big plus. Each time, service is timely with regular updates on work in progress. Each time, the cost was within the estimate—and any issues discovered during service were immediately communicated to me with cost and urgency of addressing the issue(s). In some cases, an issue could be pushed off to be addressed at a later date. I love the working relationship I have with MB Richmond and, especially, my advisor, Logan Bunger. More

Justin Gray was extremely helpful giving me advice on future needs regarding my prepaid service! The dealership is always kind and helpful in helping me with my needs! Thank you! future needs regarding my prepaid service! The dealership is always kind and helpful in helping me with my needs! Thank you! More

Everyone at the dealership was professional. I had an opportunity to meet with the sales manager, the general manager as well as my salesman and the finance director. All of them together help me as much opportunity to meet with the sales manager, the general manager as well as my salesman and the finance director. All of them together help me as much as possible and did everything they said they would do. The dealership was well organized, very clean and I am looking forward to a very long relationship with big McGeorge Mercedes-Benz. More

Was a recall visit, but service was excellent, as was shuttle service. Shuttle drivers were very friendly, and Justin was very professional and courteous. No charge, of course, so the price was right t shuttle service. Shuttle drivers were very friendly, and Justin was very professional and courteous. No charge, of course, so the price was right too. More

Matt and entite Mercedes team was awesome to work with, I wish them all the best and thank them for giving us a great experience. I look forward to our visits to this location. wish them all the best and thank them for giving us a great experience. I look forward to our visits to this location. More

The complete staff was very accommodating while we were there, especially Irvin Rich who was our sales rep. who was very knowledgeable and treated us like family. there, especially Irvin Rich who was our sales rep. who was very knowledgeable and treated us like family. More