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Mercedes-Benz of Richmond

Henrico, VA

4.8
926 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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8225 W Broad St

Henrico, VA

23294

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Showing 926 reviews

February 09, 2021

Justin Gray was extremely helpful giving me advice on future needs regarding my prepaid service! The dealership is always kind and helpful in helping me with my needs! Thank you! More

by Maria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Gray
February 02, 2021

Everyone at the dealership was professional. I had an opportunity to meet with the sales manager, the general manager as well as my salesman and the finance director. All of them together help me as much More

by jmexi
Recommend Dealer
Yes
Employees Worked With
Rory Samson, Mike Rudin, Mike Rosen
January 30, 2021

Was a recall visit, but service was excellent, as was shuttle service. Shuttle drivers were very friendly, and Justin was very professional and courteous. No charge, of course, so the price was right t More

by drichardson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Gray, Jim (shuttle drvier)
January 30, 2021

Matt and entite Mercedes team was awesome to work with, I wish them all the best and thank them for giving us a great experience. I look forward to our visits to this location. More

by riteshbb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt and Kyle
January 29, 2021

The complete staff was very accommodating while we were there, especially Irvin Rich who was our sales rep. who was very knowledgeable and treated us like family. More

by unitedhcol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Irvin Rich
January 28, 2021

I drive 120 miles just to get there, my advisor Patrick Thompson is very helpful and professional person!!! I can not ask for more!! Thanks!! Berthalicia Brown. More

by Berthalicia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Thompson
January 28, 2021

I have dealt with this dealership many years, both sales and service. I have been and continue to be pleased with care and treatment I receive when I go in. More

by Hware
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hunnewell, Cheryl Bowman
January 23, 2021

Very professional. They let you know every step of the way progress and recommendations. They have personal skills and very knowledgeable about all issues. Awesome experience. More

by Patricia.Gallagher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales associate
January 20, 2021

The most amazing, helpful, respectful, and caring team, I have ever worked with. I will most definitely be coming back and will be referring as many people I can to them. I am so incredibly happy with my ser More

by Shab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, Cheryl, Joe. All amazing!!
January 19, 2021

I am very grateful for the wonderful service received when the check engine light unexpectedly came on while traveling from out of town. Thank you! More

by Moira
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Gray
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