Mercedes-Benz of Richmond

Do the work without any drama, car is always ready on time and cleaned up, service advisors keep you informed, very professional dealership overall. People are very friendly and actually care about custo time and cleaned up, service advisors keep you informed, very professional dealership overall. People are very friendly and actually care about customer. Thanks again! More

Fixed vibration in the steering wheel especially when braking. I've had this problem for a year since I bought this Certified CLA. New Rotors and brakes fixed it, thankfully, Ron Sebastian split the co braking. I've had this problem for a year since I bought this Certified CLA. New Rotors and brakes fixed it, thankfully, Ron Sebastian split the cost. I'm happy to have this problem behind me! Patrick (service writer) and Ron Sebastian (service manager) were very courtliness! Thanks, Guys! More

My experience with Mercedes of Richmond was perfect! The Sales Associate (Cheryl Bowman) was a true professional, very friendly and provided the insight I was seeking. Without hesitation I would purchase Sales Associate (Cheryl Bowman) was a true professional, very friendly and provided the insight I was seeking. Without hesitation I would purchase from her again and plan on being a repeat customer. More

Many thanks for the always great customer service, professional and courteous personnel, the car was serviced on schedule and cleaned after, I felt safe and comfortable the whole time, keep up the goo professional and courteous personnel, the car was serviced on schedule and cleaned after, I felt safe and comfortable the whole time, keep up the good work everyone! More

Good service from my sales person Cheryl bowman she greeted me in the parking lot. She was very engaged, patient which is very important to me and professional. If I had at least one red flag it would greeted me in the parking lot. She was very engaged, patient which is very important to me and professional. If I had at least one red flag it would the warranty. It seem to be very little deceiving just post the amount in a lump sum instead of by months. Otherwise, I had a wonderful experience and if possible will return. More

I bought my car from them used almost 15 years ago and they still treat me like I am one of their best customers. The service, hospitality and attention to detail are second to none! they still treat me like I am one of their best customers. The service, hospitality and attention to detail are second to none! More

Very convenient schedule setup and quick turnaround on vehicle repairs. Asked for specific areas of inspection and it was completed very quickly via email which allowed a review of all items and option to vehicle repairs. Asked for specific areas of inspection and it was completed very quickly via email which allowed a review of all items and option to select. More

Too expensive but excellent serviceanother service Too expensive but excellent service another service manager sent me several emails for a James Bailey??? Except for that everything was excellent an Too expensive but excellent service another service manager sent me several emails for a James Bailey??? Except for that everything was excellent and my car was ready in a reasonable time More

If you're black they have no interest in helping you look for a car! Went there today and none of them tried to help. Walk straight pass me as if I wasn't looking for a vehicle! Guess it was my locs! for a car! Went there today and none of them tried to help. Walk straight pass me as if I wasn't looking for a vehicle! Guess it was my locs! More

Dependable work and great service. Can always trust Richmond Mercedes for service on my 2002 used c320 wagon. I rely on their advice and am always satisfyed Richmond Mercedes for service on my 2002 used c320 wagon. I rely on their advice and am always satisfyed More