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Mercedes-Benz of Richmond
Henrico, VA
931 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 931 reviews
June 04, 2021
Great service! My vehicle was done in a reasonable amount of time and the service rep (Sherry) was awesome. This was my 3rd time here and the service is always A1. of time and the service rep (Sherry) was awesome. This was my 3rd time here and the service is always A1. More
by trellp2002
Employees Worked With
Sherry
June 03, 2021
Great experience!! Matt was so helpful and I’m so happy with this lease agreement. My car is beautiful and I’m so excited everytime I drive it. Thank you so much! with this lease agreement. My car is beautiful and I’m so excited everytime I drive it. Thank you so much! More
by F_guerra
Employees Worked With
Matt Ward
June 02, 2021
From my first inquiry about the vehicle and until I left with “my” new car, everyone (sales/reception/finance) at the dealership was responsive, friendly and efficient. with “my” new car, everyone (sales/reception/finance) at the dealership was responsive, friendly and efficient. More
by Nc1va2
Employees Worked With
Kervin could not have been more professional and responsive. He treated me as his most important customer even though I am certain my purchase was not the most significant of the day.
June 02, 2021
Price good and Friendly service in a timely fashion. They Educated me about my car in detail for understanding. Will recommend this location to family. Educated me about my car in detail for understanding. Will recommend this location to family. More
by ClarasHope
Employees Worked With
Justin Grey,
June 02, 2021
I've purchased eleven vehicles in my lifetime, however, working with Ms. Cheryl Bowman at Mercedes Benz of Richmond was by far the most rewarding car experience I've ever enjoyed. She is very professional working with Ms. Cheryl Bowman at Mercedes Benz of Richmond was by far the most rewarding car experience I've ever enjoyed. She is very professional; courteous and responsive, I cannot thank her enough for the expert assistance she provided throughout the purchasing process!! She is nothing less than a blessing from God! More
by Jwar2018
Employees Worked With
Ms. Cheryl Bowman
May 31, 2021
My service advisor, Sherry, is great! Highly recommended. She was able to get my service issue addressed and fixed in a very short period of time. recommended. She was able to get my service issue addressed and fixed in a very short period of time. More
by forejpmc
Employees Worked With
Sherry
May 13, 2021
Patrick could not of been more happy to help me figure out my issue and get it fixed FAST! He was very punctual and was able to answer all of my questions with out hesitation. Very happy customer. out my issue and get it fixed FAST! He was very punctual and was able to answer all of my questions with out hesitation. Very happy customer. More
by ben_martin
Employees Worked With
Patrick
May 12, 2021
Cheryl Bowman gave great customer service and I am very satisfied with the purchase of my E300, and I particularly love the color which is one of my favorites "Red" satisfied with the purchase of my E300, and I particularly love the color which is one of my favorites "Red" More
by kireimm
Employees Worked With
Cheryl Bowman
May 08, 2021
Justin kept me updated for the two days my car was in service and when it was finished let me know ahead of time that I would be receiving an email to pick the car up. service and when it was finished let me know ahead of time that I would be receiving an email to pick the car up. More
by Smie2479
Employees Worked With
Justin
May 08, 2021
Explanation of the manner of professionalism was extended in a positive and effective way. Commended for the the need for my vehicle to be corrected. in a positive and effective way. Commended for the the need for my vehicle to be corrected. More
by Ajohnso111
Employees Worked With
Sherry Moore
