Mercedes-Benz of Richmond

This was the easiest car buying experience I have ever had. Mike did an outstanding job with the paperwork and Kervin was incredibly knowledgeable and did a thorough job of going through the car's featu had. Mike did an outstanding job with the paperwork and Kervin was incredibly knowledgeable and did a thorough job of going through the car's features. He even followed up the next day with a phone call. More

Excellent personal customer service! Mike and Kyle ensured that the car that I wanted was delivered to my satisfaction. They were prompt with following up on questions and ensuring I was happy with my ensured that the car that I wanted was delivered to my satisfaction. They were prompt with following up on questions and ensuring I was happy with my overall experience. More

Service representative kept me informed during the day. Work was completed timely. Car washed free of charge. Called with invoices before I arrived. Service representative was very friendly and helpful. Work was completed timely. Car washed free of charge. Called with invoices before I arrived. Service representative was very friendly and helpful. More

My experience was first rate from beginning to end. Every question and concern was addressed thoughtfully. I would not hesitate to recommend this dealership in general or Kyle Guzman specifically. question and concern was addressed thoughtfully. I would not hesitate to recommend this dealership in general or Kyle Guzman specifically. More

Always have a great experience with MB of Richmond. Good communication and our cars always looks nice and clean when picked up from friendly staff. communication and our cars always looks nice and clean when picked up from friendly staff. More

We had an outstanding experience at the dealership and the salesman was very knowledgeable about all the vehicles and was very professional. Thanks again for a great experience! the salesman was very knowledgeable about all the vehicles and was very professional. Thanks again for a great experience! More

I am pleased with the overall service. It was prompt and user friendly, addressing all questions. Follow up contact by the service agent was immediate also. user friendly, addressing all questions. Follow up contact by the service agent was immediate also. More

Verry professional. Explained work as well as Ordered Verry professional. Explained work as well as Ordered parts that were not in stock and had them delivered and installed the next day allowing me to Verry professional. Explained work as well as Ordered parts that were not in stock and had them delivered and installed the next day allowing me to have my car back on the road very quickly. Very responsive. Would recommend More

Excellent experience with Shawn and Mike from beginning to end. Team was responsive, thoughtful, and helpful. We really appreciated the service, attention, and kindness throughout our visit. to end. Team was responsive, thoughtful, and helpful. We really appreciated the service, attention, and kindness throughout our visit. More

Excellent quick service thank you very much I have worked with McGeorge since 1989 and this is my third mercedes. Everything has been fine until this survey. Please place me on the "no survey list" for with McGeorge since 1989 and this is my third mercedes. Everything has been fine until this survey. Please place me on the "no survey list" for any future encounters at the McGeorge dealership. More