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Mercedes-Benz of Richmond

Henrico, VA

Overview
Employees
Reviews
Vehicles
4.7
973 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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8225 W Broad St

Henrico, VA

23294

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Showing 973 reviews

January 05, 2022

I left my car before the holidays. They changed the battery and my car rides well. More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
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December 31, 2021

Steven was very good in explaining the process of the schedule maintenance and the expected wait time. More

by Cream
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven
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December 19, 2021

such a great experience! thanks so much for making car service appointments so easy! so great to be able to text updates. More

by Katie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick thompson
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December 17, 2021

excellent service and very friendly people. I was very pleased with the entire process from scheduling to pick up. More

by dick.gibson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan
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November 22, 2021

Very Detail about what my car need in order to keep it safe and running. More

by daalexander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Hunnewell
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November 18, 2021

A much better experience than the one I had at the Midlothian branch. My service advisor, Alan, was engaging, knowledgeable and very helpful. All issues were thoroughly explained and the repairs were More

by bpurvis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Lathrop
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November 17, 2021

Quickly responds when appropriate. Good at diagnosis. Effective communicators via text, phone or email. Always pleasant to work with. More

by Marshallmorton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Hunnewell
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November 13, 2021

Service requested for Smart Car was expertly handled with timely receipt of parts and scheduled repair. More

by Bruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert (parts)
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November 10, 2021

I am really appreciating the service provided by the dealership and specially by Steven Honnewell. They all do their work in a very organized but smooth way and you feel as customer being in good hands. More

by Gerd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Hunnewell
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November 10, 2021

Clean dealership, easy to work with, knowledgeable and didn’t waste my time. Overall, very enjoyable process. More

by rsarych
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Ward
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