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Mercedes-Benz of Richmond
Henrico, VA
973 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 973 reviews
June 02, 2022
Always prompt and efficient service! The car is always clean and no sign of workers being in the car. Have confidence in this dealership. The car is always clean and no sign of workers being in the car. Have confidence in this dealership. More
by Debbie3anderson
Employees Worked With
Stephen Anderson
May 28, 2022
Rory was awesome from start to finish! I called and spoke with him over the phone and told him everything I wanted and needed, he immediately began to work on getting me situated. Everythi I called and spoke with him over the phone and told him everything I wanted and needed, he immediately began to work on getting me situated. Everything he said over the phone was exactly what it was, no lies or selling tactics just to get me in the door. I will definitely shop here in the future and refer more people because of the service I received from him. It was definitely worth the hour and a half drive! Thanks again More
by AngelU
Employees Worked With
Rory Sampson
May 28, 2022
My engine light had a gone on during a trip south from NYC. I called at 7:30 AM and despite being booked all day, you were able to squeeze me in and out of your dealership by 11AM. Everyone could not ha NYC. I called at 7:30 AM and despite being booked all day, you were able to squeeze me in and out of your dealership by 11AM. Everyone could not have been nicer. I could not have had better service. More
by JohnRedpath
Employees Worked With
Logan Bunger 245
May 18, 2022
Patrick Thompson, my service rep was friendly and very attentive to ensure my vehicle was serviced to my satisfaction. Everyone that I interacted with was very professional and showed excellent customer attentive to ensure my vehicle was serviced to my satisfaction. Everyone that I interacted with was very professional and showed excellent customer service. I was also very impressed with the follow-up from Patrick to see if I had any further questions or concerns, and above all, to thank me for my business. More
by Shelia
Employees Worked With
Patrick Thompson
May 15, 2022
the service team went out of their wat to help me with my emergency. waited for me till the last minute before closing of the day emergency. waited for me till the last minute before closing of the day More
by rrandallanders1
Employees Worked With
service lady writer on late duty, service tech, Jonathan, and sales rep, Rorry.
