Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Richmond
Henrico, VA
926 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 926 reviews
June 11, 2022
Ms. Bowman was very professional, friendly and provided helpful details of the functions and equipment available on the auto. It was great that she picked me up to finalize the purchase process. Thanks ag helpful details of the functions and equipment available on the auto. It was great that she picked me up to finalize the purchase process. Thanks again! More
by cherylbrowne1
Employees Worked With
Cheryl Bowman
June 08, 2022
Mercedes-Benz of Richmond made purchasing my new car a great experience. The entire process could not have gone any smoother than it did. great experience. The entire process could not have gone any smoother than it did. More
by Pamhutchinson1021
Employees Worked With
Matt Ward, Christine Wright
June 02, 2022
Always prompt and efficient service! The car is always clean and no sign of workers being in the car. Have confidence in this dealership. The car is always clean and no sign of workers being in the car. Have confidence in this dealership. More
by Debbie3anderson
Employees Worked With
Stephen Anderson
May 28, 2022
Rory was awesome from start to finish! I called and spoke with him over the phone and told him everything I wanted and needed, he immediately began to work on getting me situated. Everythi I called and spoke with him over the phone and told him everything I wanted and needed, he immediately began to work on getting me situated. Everything he said over the phone was exactly what it was, no lies or selling tactics just to get me in the door. I will definitely shop here in the future and refer more people because of the service I received from him. It was definitely worth the hour and a half drive! Thanks again More
by AngelU
Employees Worked With
Rory Sampson
May 28, 2022
My engine light had a gone on during a trip south from NYC. I called at 7:30 AM and despite being booked all day, you were able to squeeze me in and out of your dealership by 11AM. Everyone could not ha NYC. I called at 7:30 AM and despite being booked all day, you were able to squeeze me in and out of your dealership by 11AM. Everyone could not have been nicer. I could not have had better service. More
by JohnRedpath
Employees Worked With
Logan Bunger 245
