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Mercedes-Benz of Richmond
Henrico, VA
926 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 926 reviews
August 03, 2022
Upon arrival for my annual inspection, I pulled right in, I was properly greeted & asked to have a seat in the waiting area. A little over an hour later & it was done. The staff was very warm & polite. I I was properly greeted & asked to have a seat in the waiting area. A little over an hour later & it was done. The staff was very warm & polite. I look forward to the next. More
by Mr.Bill
Employees Worked With
Patrick Thompson Service Advisor
August 02, 2022
Exceptional service! My "car buying" experience was an absolute pleasure from finding "my" car online to time of delivery. Shawn is THE BEST! My "car buying" experience was an absolute pleasure from finding "my" car online to time of delivery. Shawn is THE BEST! More
by pameladiamond
Employees Worked With
Shawn
July 29, 2022
This Mercedes Benz dealership has a good and knowledgeable service team as well as mechanics who perform exemplary. Their Impartial and professional behavior is evident and genuine and is no dou knowledgeable service team as well as mechanics who perform exemplary. Their Impartial and professional behavior is evident and genuine and is no doubt an admirable attribute to their already outstanding business practices. More
by MMan
Employees Worked With
Steve Hunnewell (974)
July 27, 2022
The experience was professional and very informative. I was able to speak to Michael about what I thought I wanted and he guided me to what I really wanted. I was able to speak to Michael about what I thought I wanted and he guided me to what I really wanted. More
by Alaysiabh
Employees Worked With
Michael Stotler and Mike (finance)
July 22, 2022
As always Broad Street Mercedes has and continues to provide stellar service. My vehicle is in the best hands and came from the best dealership. Thank you provide stellar service. My vehicle is in the best hands and came from the best dealership. Thank you More
by Atiyagamble
Employees Worked With
All
July 21, 2022
Have my 2008 E320 serviced (A & B) every year at McGeorge, Broad St., where I purchased it new. I cannot praise them enough for their service and very honest company. Patrick has been superb and s McGeorge, Broad St., where I purchased it new. I cannot praise them enough for their service and very honest company. Patrick has been superb and such a pleasant person to take care of us. Your Company always exceeds expectations. We appreciate you. More
by normajean15403
Employees Worked With
Patrick
