Mercedes-Benz of Richmond

I am very disappointed in the way Mercedes of Richmond has responded to my quest to talk about an issue we had with the service department and the General Manager. I finally started getting communication has responded to my quest to talk about an issue we had with the service department and the General Manager. I finally started getting communications after contacting Murgado Automotive Group, CEO Mario Murgado, the new owner of the dealership. My wife and I understand business and understand the requirement of a business needing to charge for work done during diagnostic testing, to be able to remain in business. I believe charging $235 for “Perf testing with DAS found R/R TPMS sensor is faulty…” It is my belief that $235 is not a fair price for the work that was completed. I recommend not doing business with Mercedes of Richmond. If one decides to have a vehicle serviced at Mercedes of Richmond, before having repair work done ask the cost of diagnostic testing. Also please review Virginia Automobile Repair Facilities Act § 59.1-207.1 to understand your rights. More

Fast and efficient service. Same day brought in and had complete in a timely manner. Same day brought in and had complete in a timely manner. More

Best experience I have ever had buying a car. Spent weeks with two other dealers in person and got no where. Contacted Mercedes Benz of Richmond thru the internet got an immediate response from Spent weeks with two other dealers in person and got no where. Contacted Mercedes Benz of Richmond thru the internet got an immediate response from Shawn Snider. I told Shawn what I wanted to order and within an hour I had a quote with an out the door price, all fees and taxes included. The price was more than fair so I placed an order with a two to three month delivery time. In a week Shawn contacted me and said they were able to find a car already shipped that met my specifications. I agreed to take that car and took delivery on my purchase within 30 days start to finish. When taking delivery Shawn took all the time required to explain features and benefits to me and my wife. Again a great experience! More

Overall, I had a great and positive experience with Steve Hunnewell and Cheryl Bowman. They provided me with excellent service. Hunnewell and Cheryl Bowman. They provided me with excellent service. More

Cheryl was a wonderful sales lady. Explained and showed me everything on my new car. Couldn’t be more helpful and knowledgeable. Explained and showed me everything on my new car. Couldn’t be more helpful and knowledgeable. More

Cheryl was so helpful in explaining and helping set up my new vehicle and getting the car more thoroughly and deeper cleaned. The sales Manager was a blessing to me as well new vehicle and getting the car more thoroughly and deeper cleaned. The sales Manager was a blessing to me as well More

Shawn was great to work with and extremely helpful throughout the entire process. Much appreciated! throughout the entire process. Much appreciated! More

Requested to wait on vehicle for service; was give and estimated of two hours wait Time and they completed it under two Hour estimated of two hours wait Time and they completed it under two Hour More

Great service Stephen Hummel was excellent answer every question he handle every thing we needed unreal service question he handle every thing we needed unreal service More

So friendly and courteous and you are not waiting all day.The waiting room is so nice and clean. day.The waiting room is so nice and clean. More