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Mercedes-Benz of Richmond

Henrico, VA

Overview
Employees
Reviews
Vehicles
4.8
944 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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8225 W Broad St

Henrico, VA

23294

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Showing 944 reviews

October 07, 2023

Overall, I had a great and positive experience with Steve Hunnewell and Cheryl Bowman. They provided me with excellent service. More

by gesinacharles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Hunnewell and Cheryl Bowman
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October 03, 2023

Cheryl was a wonderful sales lady. Explained and showed me everything on my new car. Couldn’t be more helpful and knowledgeable. More

by Lynda_vs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cheryl Bowman, Joey Harris
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September 23, 2023

Cheryl was so helpful in explaining and helping set up my new vehicle and getting the car more thoroughly and deeper cleaned. The sales Manager was a blessing to me as well More

by Willa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cheryl, Sales Manager
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September 22, 2023

Shawn was great to work with and extremely helpful throughout the entire process. Much appreciated! More

by danielmathiashorton
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Snider
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September 09, 2023

Requested to wait on vehicle for service; was give and estimated of two hours wait Time and they completed it under two Hour More

by Csmhawk
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager and parts clerk
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September 06, 2023

Great service Stephen Hummel was excellent answer every question he handle every thing we needed unreal service More

by SANDERSON
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Hummel
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August 25, 2023

So friendly and courteous and you are not waiting all day.The waiting room is so nice and clean. More

by harris39@icloud.com
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sommer
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August 11, 2023

Everything during my service appointment went smoothly as always. From intake to check, out everyone is professional. More

by Sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J D Martz, Peter
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August 10, 2023

Everything was handled timely and professionally. I look forward to our next service appointment. Great job! More

by mac
Recommend Dealer
Yes
Employees Worked With
Do not know names
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August 04, 2023

We brought in both vehicles for B service and 4 tires We were greeted well, our service charges and discount for tires were politely discussed We were there a few hrs so the service advisor suggested we More

by icky622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.D. Martz, another guy, and the courtesy driver
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