Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Richmond
Henrico, VA
957 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 957 reviews
April 15, 2025
Always treated with respect and their communication is great on what repairs are needed. I really like the video they send you of your car being worked on! great on what repairs are needed. I really like the video they send you of your car being worked on! More
by rathofhun
Employees Worked With
Steven Powers 5 stars; listens well and tries to help
April 13, 2025
Your Dealership is one of the Best. This is my 7th M B . Now I have S550e Hybrid - which drives like a dream. The service Manager Mr. Steve Powers was wonderful in explaining me the Pro This is my 7th M B . Now I have S550e Hybrid - which drives like a dream. The service Manager Mr. Steve Powers was wonderful in explaining me the Problems - He contacted Extended Warranty Company - Got Authorized & Fixed my car with 2 New Tires, Balanced & 4 Wheel Alignment done . Now my car drives like a Dream Keep up the Good work guys. Vijay 🙏 More
by v.vijaymr
Employees Worked With
Mr. Steve Powers. Service Dept.
April 11, 2025
I think I have adequately expressed my satisfaction with the service that was rendered and believe you should not request your clients to say more by filling out this space as mandatory. Robert F. Kay Sr the service that was rendered and believe you should not request your clients to say more by filling out this space as mandatory. Robert F. Kay Sr. More
by rkay12
Employees Worked With
Summer
April 07, 2025
Very professional and friendly staff. Easy to do business with. I was in and out in a timely manner. Easy to do business with. I was in and out in a timely manner. More
by Hoa123
Employees Worked With
March 27, 2025
Great, knowledgeable, staff. The surrounding are always clean and inviting. Everyone I dealt with was professional. The surrounding are always clean and inviting. Everyone I dealt with was professional. More
by Ed_bird
Employees Worked With
March 25, 2025
The staff is very friendly and professional. I left very satisfied. Thank you very much I left very satisfied. Thank you very much More
by Elizabeth
Employees Worked With
March 10, 2025
Service was excellent, done when promised, and my car was clean. The service writer was very professional and very helpful clean. The service writer was very professional and very helpful More
by bwier
March 07, 2025
First time bringing my new Mercedes in for service and it was exemplary! Staff is awesome and loved the video I received when my car was on the lift. Will definitely return here for my next service date. was exemplary! Staff is awesome and loved the video I received when my car was on the lift. Will definitely return here for my next service date. More
by hokielisah
