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Mercedes-Benz of Richmond
Henrico, VA
946 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 946 reviews
February 12, 2025
I recently purchased a 2025 GLA-250. I worked with Kervin Ridgley, whom I had worked with in 2016 to purchase an used 2012 ML250. Kervin was excellent! I was given a fair appraisal on I worked with Kervin Ridgley, whom I had worked with in 2016 to purchase an used 2012 ML250. Kervin was excellent! I was given a fair appraisal on my 2012 (MB also picked up the service fee) and Kervin showed exemplary patience in taking me through the fancy controls in the 2025...twice! I will definitely recommend Kervin to anyone considering a MB and will return in 6 or 7 years to trade in my 2025. The overall purchase experience was excellent. More
by Karen Obenshain
February 06, 2025
Kervin Ridgley CDvery Ist time taking my car to the Richmond Mercedes — he was very helpful and knowledgeable and helped set up my Mercedes App. Richmond Mercedes — he was very helpful and knowledgeable and helped set up my Mercedes App. More
by chrisk532
February 03, 2025
Steven’s customer service was outstanding! He kept me in the loop over the course of my service and he addressed all of my concerns and questions. THANK YOU for making me feel like a valued c He kept me in the loop over the course of my service and he addressed all of my concerns and questions. THANK YOU for making me feel like a valued customer! More
by pttaliaferro1
Employees Worked With
Steven Powers
February 01, 2025
The staff are very friendly and I was pleased with the level of service I received. level of service I received. More
by michellehobbs
Employees Worked With
January 26, 2025
The service was professional and thorough, just too expensive for diagnostic test. A test that should have taken 30 minutes cost $300. Not a big fan…. expensive for diagnostic test. A test that should have taken 30 minutes cost $300. Not a big fan…. More
by Wpatterson1@verizon.net
Employees Worked With
January 24, 2025
The service rep. Steven Hunnewell was great. He answered all of my questions about using the GPS, the lights and the heated seats. That was all really helpful. Steven Hunnewell was great. He answered all of my questions about using the GPS, the lights and the heated seats. That was all really helpful. More
by Robertgls
Employees Worked With
Steven Hunnewell , Service
January 16, 2025
Was passing through Richmond when engine light came on. Steve expedited an assessment by an excellent tech that allowed me to get quickly back on the road. Steve expedited an assessment by an excellent tech that allowed me to get quickly back on the road. More
by JSvoboda
Employees Worked With
Steve Powers
December 31, 2024
Jose Flores is absolutely fantastic! He helped me with some tough issues and my car is running amazingly now! He helped me with some tough issues and my car is running amazingly now! More
by Ashlee Randall
December 26, 2024
I am pleased with my recent service of my GLC 2022. Summer, the Service Advocate, took good care of everything and even explained the benefits of a prepaid maintenance. Needless to say, I purchased i Summer, the Service Advocate, took good care of everything and even explained the benefits of a prepaid maintenance. Needless to say, I purchased it as it will save me a significant amount in the next few years. Oh I even received a coffee mug. Thank you Summer and Mercedes of RVA. More
by S. Clary
Employees Worked With
Summer
