Mercedes-Benz of Richmond

Was passing through Richmond when engine light came on. Steve expedited an assessment by an excellent tech that allowed me to get quickly back on the road. Steve expedited an assessment by an excellent tech that allowed me to get quickly back on the road. More

Jose Flores is absolutely fantastic! He helped me with some tough issues and my car is running amazingly now! He helped me with some tough issues and my car is running amazingly now! More

I am pleased with my recent service of my GLC 2022. Summer, the Service Advocate, took good care of everything and even explained the benefits of a prepaid maintenance. Needless to say, I purchased i Summer, the Service Advocate, took good care of everything and even explained the benefits of a prepaid maintenance. Needless to say, I purchased it as it will save me a significant amount in the next few years. Oh I even received a coffee mug. Thank you Summer and Mercedes of RVA. More

I had a good experience this time at Mercedes-Benz Of Richmond, the Representative who assisted was kind/professional and informed me of issues required to fix my issue, greatly appreciated. Richmond, the Representative who assisted was kind/professional and informed me of issues required to fix my issue, greatly appreciated. More

Customer Service is great. Really appreciate my administrator working on getting all of my correct parts and services paid for by my trucks warranty. Really appreciate my administrator working on getting all of my correct parts and services paid for by my trucks warranty. More

I found service a bit of slow, when waiting for someone to help me, this was my first visit to Mercedes-Benz of Richmond and had to wait approximately six minutes before I was helped although there were th to help me, this was my first visit to Mercedes-Benz of Richmond and had to wait approximately six minutes before I was helped although there were three people sitting at the desk. More

The service I received from MB of Richmond was superb. Tavares was very knowledgeable and professional. He knew exactly what needed to be done and was in full communication with me about my vehicle. I alw Tavares was very knowledgeable and professional. He knew exactly what needed to be done and was in full communication with me about my vehicle. I always receive great service there. There’s never any “surprise” fees which is a blessing. I always feel respected as a client. Good service once again at MB of Richmond. More

Jose keeps you informed of the progress of your car repairs It great personal touch. repairs It great personal touch. More

James Cousins is a great person; he was very helpful and patient explaining everything about my new car. I really appreciate his excellent professional manner and pleasant personal approach. Thank you for h patient explaining everything about my new car. I really appreciate his excellent professional manner and pleasant personal approach. Thank you for having James on your team and I highly recommend him to all my friends. More

Tavares, was very professional & informative about everything I had done - he made this the best experience I’ve had with you all thus far !! Thank you , God bless 🙏🏾 everything I had done - he made this the best experience I’ve had with you all thus far !! Thank you , God bless 🙏🏾 More