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Mercedes-Benz of Richmond
Henrico, VA
985 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 985 reviews
July 30, 2025
Knowledgeable, friendly, and attentive; made the process seamless and enjoyable. Highly recommend their excellent experience! seamless and enjoyable. Highly recommend their excellent experience! More
by beshowagih24
Employees Worked With
July 30, 2025
The seller is very good his name, Hakim and help me a lot and i’m happy with the deal and i’m happy with the deal More
by beshowagih24
July 29, 2025
Hakim was so helpful and patient as we worked through the process to buy a new car. His personality immediately created a feeling of trust that I would be guided to the right fit. He patiently searched for o process to buy a new car. His personality immediately created a feeling of trust that I would be guided to the right fit. He patiently searched for options for me as I changed the features I wanted along the way. I would 110% recommend Hakim to friends and family! More
by Tammy Severt
July 29, 2025
It was a pleasant experience interacting with this dealership. Everyone was helpful and courteous. Steve was very helpful and made me feel comfortable that my car would be serviced professionally. He dealership. Everyone was helpful and courteous. Steve was very helpful and made me feel comfortable that my car would be serviced professionally. He communicated the status of the work to be done and was very knowledgeable about what was needed. I won't hesitate to return for any future service needs. More
by abadbj
Employees Worked With
Steven Powers
July 26, 2025
Hakim was great to deal with. Low pressure and great with communication through the process. Low pressure and great with communication through the process. More
by steve
Employees Worked With
July 25, 2025
Steve took very very good care of me! he not only earned my trust right away, he made me feel like I am a member of the MB family there at Mercado. I recently lost my husband to cancer he not only earned my trust right away, he made me feel like I am a member of the MB family there at Mercado. I recently lost my husband to cancer and have such a hard time catching up- but Steve and the service team really went above and beyond to make me feel caught up and ready to go. I have had so many experiences with MB in the past all over the world and by far this interaction was the best yet. Thanks again for everything Steve and Mercado! I appreciate being taken care of. More
by NDonnelly
Employees Worked With
Other Employees :
Mario Murgado
July 19, 2025
Great service experience! New tires, inspection, oil change - all done in a day and I had a loaner! The process was very easy and the estimate was right on. Thanks! New tires, inspection, oil change - all done in a day and I had a loaner! The process was very easy and the estimate was right on. Thanks! More
by Ang2012
Employees Worked With
Steve, Service Manager
July 01, 2025
Great vehicle service and customer service! I would recommend this dealership for anyone interested in buying a Mercedes-Benz! I would recommend this dealership for anyone interested in buying a Mercedes-Benz! More
by MR
June 30, 2025
Adam was exceptional! Great customer service, incredibly knowledgable and made the overall buying experience easy. Great customer service, incredibly knowledgable and made the overall buying experience easy. More
by jennifer.colestock
