Mercedes-Benz of Richmond

Took extra time orienting me to my new Mercedes, and has even been available post transaction for quick text instructions to operate all things Mercedes. Thank you, Danny! even been available post transaction for quick text instructions to operate all things Mercedes. Thank you, Danny! More

We were driving on the interstate when the red battery warning light went on on the dashboard. We proceeded to the nearest Mercedes dealership and the were so gracious and accommodated us at 2pm on a Fri warning light went on on the dashboard. We proceeded to the nearest Mercedes dealership and the were so gracious and accommodated us at 2pm on a Friday afternoon. Tavaris our advisor immediately assessed the situation (we had suitcases and 2 grandchildren in the car otw to D.C. for a long weekend. He produced a loaner and we were able to continue our trip. When we returned my car was ready to go - a new alternator later!! Very good experience at Mercedes-Benz of Richmond!! More

Danny was very attentive and took into consideration my specific needs. A new vehicle was not in my budget. I searched the pre-owned lot with Danny’s guidance. Initially I was unable to find a vehicle w specific needs. A new vehicle was not in my budget. I searched the pre-owned lot with Danny’s guidance. Initially I was unable to find a vehicle within my preferred style and budget. Before leaving Danny direct me to a vehicle that recently arrived. The vehicle was in service and on a lift so I could not look inside or test drive the vehicle. Danny insisted that I come back to view the vehicle after service was completed. I am glad I did. I knew right away that this was the one. Thank you Danny! More

Kervin Ridgley is the premier representative for sales at Mercedes Benz of Richmond. Customer service is superb. Mercedes Benz of Richmond. Customer service is superb. More

Great service staff and helpful and patient. Offered loaner car which was a dig help. Offered loaner car which was a dig help. More

Hakim, our sale's rep, took great care of us during the transaction and afterwards. transaction and afterwards. More

The service was really excellent Right away he took care of the service with full satisfaction of the service with full satisfaction More

Both Kervin and Adam were very helpful and we greatly appreciate their working with us. We especially appreciate Kervin's patience as it has been 2 years. :) thank you! appreciate their working with us. We especially appreciate Kervin's patience as it has been 2 years. :) thank you! More

Danny was a great partner in the sale from beginning to end. Excellent communicator, kept me apprised of progress during the whole ordering process. Very straightforward, which is refreshing in a car sales end. Excellent communicator, kept me apprised of progress during the whole ordering process. Very straightforward, which is refreshing in a car sales process. No surprises. Wanted to make sure I was satisfied at each stage. Recommend Danny highly. More

Dealership is under renovation so it is hard to rate the facility. But the employees were friendly, helpful and accommodating. facility. But the employees were friendly, helpful and accommodating. More