Mercedes-Benz of Richmond

Best new car buying process I have ever had. Stopped by the dealer on day 2 of new car shopping. They were an hour from closing Danny came out in the cold to meet us answered every questio Stopped by the dealer on day 2 of new car shopping. They were an hour from closing Danny came out in the cold to meet us answered every question. He took us serious despite my wife and I being in the early stages of buying. Because of our schedule and due diligence we needed more time. He was very sincere and didn’t try to close us that night. Came back a second day to check out verified pre owned. Was upfront on the different options. Again very polite of our decision. At no point did he make a decision for us. He was a professional. We decided to buy a new vehicle based on the financing being offered! Once we decided to go with our selection; the process was effortless. This is the 6th new car my wife and I have bought over two decades; best car buying process ever! Paperwork was fast financing was fast. I can respect the upselling of features but it wasn’t dramatic at all. Despite my best efforts to find a flaw with Mercedes; as they are a luxury brand, I felt strongly that they were more than courteous and not condescending. Danny was very understanding when we needed to bring it back for detailing purposes and the Sam did and amazing job as well. More

Mercedes Benz of Richmond went above and beyond to accommodate my purchase! Highly recommend Hakim for your next purchase! accommodate my purchase! Highly recommend Hakim for your next purchase! More

I was in for a State Inspection. The Service Advisor, Steve Powers, was courteous and informative. The wait time was minimal. Very positive experience. The Service Advisor, Steve Powers, was courteous and informative. The wait time was minimal. Very positive experience. More

Very helpful and made this experience easier and informative so I could make a decision informative so I could make a decision More

The sales team was extremely professional, knowledgeable, and made the entire process smooth, easy, and enjoyable. and made the entire process smooth, easy, and enjoyable. More

Great service and interaction with customer. Time and patience from everyone to make sure I was happy with my new car! Time and patience from everyone to make sure I was happy with my new car! More

We had a very positive experience! Our salesman Hakim Gabe was very professional and very helpful! Our salesman Hakim Gabe was very professional and very helpful! More

A League of Dedicated Professionals! Met and exceeded my expectations in service, pricing, and professionalism. Danny is a one of a kind dealer. I deciced to make the 2 hour drive to Met and exceeded my expectations in service, pricing, and professionalism. Danny is a one of a kind dealer. I deciced to make the 2 hour drive to the dealership to purchase this vehicle with the hopes of NOT leaving in the same vehicle I arrived in. Danny made that possible...no stress at all. In addition to that, I am a 1st time BMW Owner. I had to call Danny 2x to help me figure out all the functions on this new vehicle. Each time he helped my wife and I with the programming. Talk about knowledgeable of his products! Danny gets my vote!! More

I was having an issue with a tire and decided to stop in first thing Saturday morning. I was able to get the issue resolved and be on my way in about 45 minutes. first thing Saturday morning. I was able to get the issue resolved and be on my way in about 45 minutes. More

I had an excellent experience at Mercedes-Benz of Richmond thanks to Danny. He was professional, well-informed, and most importantly, respectful of my time. Danny didn't waste a single moment—once it Richmond thanks to Danny. He was professional, well-informed, and most importantly, respectful of my time. Danny didn't waste a single moment—once it was clear I was ready to buy, he efficiently moved the process forward and got me out the door quickly. No haggling, no overselling, just straightforward service. This is exactly how a car purchase should go. Highly recommend Danny and this dealership. More