Mercedes-Benz of Richmond

Steve was an excellent service advisor. Extremely professional and conscientious. Everything was handled perfectly and I got my car back the same day. Extremely professional and conscientious. Everything was handled perfectly and I got my car back the same day. More

I was anticipating a stressful transaction but truly surprised at the professionalism of everyone. Overall a wonderful experience. surprised at the professionalism of everyone. Overall a wonderful experience. More

It was a quick in and out. No hassles. Convenient location. I got a free state inspection. No hassles. Convenient location. I got a free state inspection. More

Grant is very professional, and I recommend him to any customer, he offers the best customer service experience. customer, he offers the best customer service experience. More

Mercedes Benz of Richmond is the best, this is my third vehicle I’ve purchased from them. The service department is top notch as well. vehicle I’ve purchased from them. The service department is top notch as well. More

Steven was very knowledgeable and pleasant to work with. He kept me posted on the status of my vehicle. I also requested a loaner while my vehicle was being serviced and the loaner provided was luxurious. He kept me posted on the status of my vehicle. I also requested a loaner while my vehicle was being serviced and the loaner provided was luxurious. More

I came in to pick my vehicle up from being serviced. The service agent who worked with me to drop my vehicle off walked right past me without acknowledging me or taking the time to review what was done The service agent who worked with me to drop my vehicle off walked right past me without acknowledging me or taking the time to review what was done to my vehicle. My previous service agent was much more customer oriented. Service I receive from Nissan for the nine years I patronized them was more respectable and professional. Had she went over my service report with me, that would have created the opportunity for me discuss what I believed to be a software issue in detail. Her lack of customer service skills and ability to close the loop resulted in an unnecessary trip. I will give her the benefit of doubt and assume she treats all customers that way instead of believing that her lack of attentiveness was due to my appearance. Acknowledgment and closing the loop is highly important in customer service and has a great impact on the patron’s view of the establishment. I am hopeful this experience will be the last and that I have the opportunity to feel like a valued customer again. More

Very professional team and everyone was very attentive to our needs. Knowledgeable representatives as well that were able to answer all of our questions. our needs. Knowledgeable representatives as well that were able to answer all of our questions. More

Fine. .. however, I wish he had been more upfront about why this vehicle was traded with so few miles on it. As it turns out, this vehicle has one of the wo .. however, I wish he had been more upfront about why this vehicle was traded with so few miles on it. As it turns out, this vehicle has one of the worst gas mileage reputations in the country. I knew trucks were historically less efficient, but this vehicle's gas mileage is 10-13 mpg. My bad, and I should have been a bit more inquisitive. It met my work needs, but not my wallet! More

My experiences in the past were frustrating. But since my last appointment changes have been made and this time my experience was exceptional. Thank you for hearing us! But since my last appointment changes have been made and this time my experience was exceptional. Thank you for hearing us! More