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Mercedes-Benz of Richmond
Henrico, VA
1,064 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,064 reviews
June 20, 2026
Hakim was outstanding. He was very responsive to our needs and quite informative throughout the purchasing process. Your service organization is another story. We have He was very responsive to our needs and quite informative throughout the purchasing process. Your service organization is another story. We have had several questions / issues with our CLE and they do not answer calls in a timely manner. And when I did talk to your receptionist, she passed on that someone would call me. No one has in four weeks. My guess is that we eill need to go to Hampton of Virginia Beach for service More
by Richard Shepherd
June 13, 2026
Always cordial. They are good at keeping the customer informed about the status of the vehicle while in-service They are good at keeping the customer informed about the status of the vehicle while in-service More
by Okie-dokey
Employees Worked With
June 06, 2026
Hakim was Great! !! My purchase went smooth. The day coming in to seal the deal from the day coming back to pick up vehicle. He was knowledgeable and patience with all !! My purchase went smooth. The day coming in to seal the deal from the day coming back to pick up vehicle. He was knowledgeable and patience with all questions. This buying purchase was a Great experience More
by Alisasimmons50
June 05, 2026
Mercedes Benz of Richmond is an exceptional dealership. This is evident, not solely because of the beautiful automobiles and facility, but the Sales Team is impeccable! My Sales Representative was Hakim. T This is evident, not solely because of the beautiful automobiles and facility, but the Sales Team is impeccable! My Sales Representative was Hakim. This gentleman surpassed the caliber of character and professionalism we expect from A Mercedes Benz dealer and showroom. Mercedes Benz of Richmond does not disappoint! Thank you and bravo! More
by Barbara.belsky23
May 20, 2026
Yakima was amazing to work with! It was a pleasant, efficient and friction free experience! I was in and out in about an hour or so. Well worth the drive from Delaware! It was a pleasant, efficient and friction free experience! I was in and out in about an hour or so. Well worth the drive from Delaware! More
by Courtneyjackson22
May 07, 2026
Everyone was very friendly and provided excellent service. They really made the buying process as painless as possible. There was no high pressure sales tactics. We’ll definitely consider them for ot service. They really made the buying process as painless as possible. There was no high pressure sales tactics. We’ll definitely consider them for other cars in the future. More
by dlogary
Employees Worked With
Other Employees :
the receptionist was very nice
