Mercedes-Benz of Richmond

We were traveling and had a road hazard incident. The folks in Richmond were great and got us back on the road quickly The folks in Richmond were great and got us back on the road quickly More

My salesperson was Armani and she was exceptional! As a retired military officer, I am all about the bottom-line and not wasting time. Upon speaking with Armani was I cleared about the type of vehic As a retired military officer, I am all about the bottom-line and not wasting time. Upon speaking with Armani was I cleared about the type of vehicle I was interested in purchasing. Armani was not able to locate the vehicle and price point but she was interested in making a deal if I was ready to make a purchase. We were both on the same page and a deal and purchase was made. This young lady made a deal within an hour or less. Armani was very professional, and knowledgeable about the vehicle and the Mercedes brand; And her customer service was impeccable! She's a STAR! More

Hakim was absolutely outstanding throughout my sales experience. Respectful, professional and knowledgeable. Excellent customer-focused service. experience. Respectful, professional and knowledgeable. Excellent customer-focused service. More

Hakim had been very good althrough out buyout process and suggest Hakim to be reliable sales person suggest Hakim to be reliable sales person More

HAKIM was my salesman and was very professional and very knowledgeable about my Mercedes 2019. knowledgeable about my Mercedes 2019. More

The sales lady was very good and did a good job clearing my trade in and helping me with the new car my trade in and helping me with the new car More

My service provider Mason was absolutely amazing, he was so professional, knowledgeable and patient...He went above and beyond to make my experience comfortable,.I was a nervous reck not knowing what to exp so professional, knowledgeable and patient...He went above and beyond to make my experience comfortable,.I was a nervous reck not knowing what to expect and he thoroughly explained the process in its entirety 👌🏿👌🏿👌🏿His customer service was wonderful More

The team in the service department is outstanding in scheduling and communication with the customer. Most appreciated! scheduling and communication with the customer. Most appreciated! More

We were very happy with our experience at Mercedes-Benz of Richmond. Our sales associate was Hakim Gaber and he was very helpful at guiding us through the process. of Richmond. Our sales associate was Hakim Gaber and he was very helpful at guiding us through the process. More

I am always comfortable taking my car to this dealership for service. I trust them to do a great job in all areas of service. They are attentive to the needs of my car; and they keep me informed of what is for service. I trust them to do a great job in all areas of service. They are attentive to the needs of my car; and they keep me informed of what is happening and when. Bringing in the car and picking it up after service is flawless. The service representative is courteous and attentive. Everyone I encounter during my stay are friendly and welcoming. I really enjoy the quiet of the waiting area, it lets me get my work done while I wait. I found the information being displayed on the wide screens to be interesting and informative. More