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Mercedes-Benz of Richmond

Henrico, VA

Overview
Employees
Reviews
Vehicles
4.8
948 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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8225 W Broad St

Henrico, VA

23294

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Showing 948 reviews

March 07, 2025

First time bringing my new Mercedes in for service and it was exemplary! Staff is awesome and loved the video I received when my car was on the lift. Will definitely return here for my next service date. More

by hokielisah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin in Service Dept.
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February 27, 2025

BEWARE! !!!! I purchased a used 2019 certified GLE from this dealership in September 2023. Yesterday I took it to have it appraised and found out this car had More

by ahendricks1117
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Irvin Rich
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Mercedes-Benz of Richmond responded

Thank you for taking our call to discuss your concerns. We understand that this situation has been frustrating for you, and we appreciate the opportunity to address it. We want to emphasize that we stand behind the vehicle, as the Carfax history report—both at the time of sale and to this day—does not reflect any prior accident or damage. We take the Mercedes-Benz Certified inspection process seriously and adhere to all required standards, as well as Virginia law, when certifying and selling our vehicles. For the past two years, you have driven and enjoyed your vehicle without any concerns. It was only after another dealership's appraisal that the possibility of prior damage was brought to your attention. In response, we offered to repurchase your vehicle at full market value, ensuring you did not experience any financial loss due to what was perceived as previous damage. Regarding our conversation, there were no threats made—only a clarification that making broad claims about dishonesty and fraud is both inaccurate and harmful to our business. Our goal has always been to resolve customer concerns fairly and transparently. We regret that you are unhappy with this outcome but want to reaffirm that we have made every effort to address your concerns, even two years after your purchase. We appreciate your feedback and regret that this experience did not meet your expectations. If there is anything further we can do to assist, please feel free to reach out.

Mar 05, 2025 -

ahendricks1117 responded

*I owned the car for 17 months, not 2 years. Whether I had issues or not, the vehicle had been wrecked and sold to me without being informed that it had been wrecked. Again, you say you did not know it had been wrecked yet you conducted a certified inspection. Carmax knew within 15 minutes while appraising. *You offered me AUCTION PRICE, not full market value for the vehicle. You sold me the car for the market value of a car that HAD NOT been in an accident but wanted me to accept auction price. Why not buy it at market value for a car that had not been in an accident. EXACTLY. I lost money when I purchased the car as a car that had never been in an accident. Word play at it's finest. *You say that you followed state law. Yes, you did. I stated Virginia is a "buyer beware" state and you took advantage of that loophole by selling me a car that had been in an accident. I expected more from a Mercedes dealership. *You called my review slander. Slander is a legal term that means "the action or crime of making a false spoken statement damaging to a person's reputation". I assure you everything that I have said in my review is accurate and true. If my review harms your business, then you should probably have more integrity when selling your cars. *The fact remains, my certified car had been in an accident that caused moderate damage to the vehicle 9 months prior to my purchasing it from your dealership. You said your dealership did the certified inspection AND you said that you did not know it had been in an accident. I would NEVER purchase a car from your dealership again based on those things. Those are the facts.

February 15, 2025

My service representative was excellent. Everything was accomplished as requested. Pick up and drop off was easy. More

by j.b.sheehy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
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February 12, 2025

I recently purchased a 2025 GLA-250. I worked with Kervin Ridgley, whom I had worked with in 2016 to purchase an used 2012 ML250. Kervin was excellent! I was given a fair appraisal on More

by Karen Obenshain
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kervin Ridgley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Midhat Efendic, Finance Manager - 5 stars
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February 06, 2025

Kervin Ridgley CDvery Ist time taking my car to the Richmond Mercedes — he was very helpful and knowledgeable and helped set up my Mercedes App. More

by chrisk532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kervin Ridgley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve in repair
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February 03, 2025

Steven’s customer service was outstanding! He kept me in the loop over the course of my service and he addressed all of my concerns and questions. THANK YOU for making me feel like a valued c More

by pttaliaferro1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Powers
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February 01, 2025

The staff are very friendly and I was pleased with the level of service I received. More

by michellehobbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Murgado
4.0
This rating includes all reviews, with more weight given to recent reviews.
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January 26, 2025

The service was professional and thorough, just too expensive for diagnostic test. A test that should have taken 30 minutes cost $300. Not a big fan…. More

by Wpatterson1@verizon.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 24, 2025

The service rep. Steven Hunnewell was great. He answered all of my questions about using the GPS, the lights and the heated seats. That was all really helpful. More

by Robertgls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Hunnewell , Service
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January 16, 2025

Was passing through Richmond when engine light came on. Steve expedited an assessment by an excellent tech that allowed me to get quickly back on the road. More

by JSvoboda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Powers
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