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Mercedes-Benz of Richmond
Henrico, VA
1,038 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,038 reviews
February 07, 2026
Hakim was very professional, patient and great to work with throughout the car buying process. He answered all of our questions and made us feel comfortable. I am going to refer him to my friend who is a with throughout the car buying process. He answered all of our questions and made us feel comfortable. I am going to refer him to my friend who is also looking to purchase a car! More
by Annaluse
Employees Worked With
February 07, 2026
Hakim was a real professional I appreciate is communication during the entire transaction. Thanks for your help! Keep it going I will be sending referrals your way! communication during the entire transaction. Thanks for your help! Keep it going I will be sending referrals your way! More
by Dduncan517
February 02, 2026
Fair price for a hard-to-find used vehicle with a stress-free purchase process. stress-free purchase process. More
by cameronmartz
Employees Worked With
January 22, 2026
Great service and fair price, most done online . Car was clean and ready to go. Car was clean and ready to go. More
by cmnoble
January 16, 2026
Great customer service exhibited by all staff members. Great loaner vehicle. Convent operating hours and clean men's restroom. Great loaner vehicle. Convent operating hours and clean men's restroom. More
by harveysps
Employees Worked With
January 15, 2026
Great service, quick response, kind and not pushy from the salesman. Definitely recommend to others! the salesman. Definitely recommend to others! More
by Tara.talbott12
January 11, 2026
Dealership service department was prompt with service. Only word of complaint is please do not do a courteous vehicle wash if the vehicle does not need it. Only word of complaint is please do not do a courteous vehicle wash if the vehicle does not need it. More
by bbowser
Employees Worked With
Travas
January 08, 2026
Steve was an excellent service advisor. Extremely professional and conscientious. Everything was handled perfectly and I got my car back the same day. Extremely professional and conscientious. Everything was handled perfectly and I got my car back the same day. More
by S550&ML400
Employees Worked With
Steve Hunnewell
January 02, 2026
I was anticipating a stressful transaction but truly surprised at the professionalism of everyone. Overall a wonderful experience. surprised at the professionalism of everyone. Overall a wonderful experience. More
by Periowang
December 30, 2025
It was a quick in and out. No hassles. Convenient location. I got a free state inspection. No hassles. Convenient location. I got a free state inspection. More
by terry.welles
Employees Worked With
