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Mercedes-Benz of Richmond
Henrico, VA
996 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 996 reviews
September 06, 2025
Hakim, our sale's rep, took great care of us during the transaction and afterwards. transaction and afterwards. More
by patricia.ray
Employees Worked With
September 04, 2025
Both Kervin and Adam were very helpful and we greatly appreciate their working with us. We especially appreciate Kervin's patience as it has been 2 years. :) thank you! appreciate their working with us. We especially appreciate Kervin's patience as it has been 2 years. :) thank you! More
by Duane.Lynch
September 03, 2025
Danny was a great partner in the sale from beginning to end. Excellent communicator, kept me apprised of progress during the whole ordering process. Very straightforward, which is refreshing in a car sales end. Excellent communicator, kept me apprised of progress during the whole ordering process. Very straightforward, which is refreshing in a car sales process. No surprises. Wanted to make sure I was satisfied at each stage. Recommend Danny highly. More
by hbw1
August 30, 2025
Dealership is under renovation so it is hard to rate the facility. But the employees were friendly, helpful and accommodating. facility. But the employees were friendly, helpful and accommodating. More
by wmboydarchitect
Employees Worked With
August 29, 2025
Every time I go to this location I am met with help and friendliness. From the service coordinator to the techs I’ve never had a bad experience. I will continue to come here for vehicle service. friendliness. From the service coordinator to the techs I’ve never had a bad experience. I will continue to come here for vehicle service. More
by Patriyiah
Employees Worked With
Summer Price
August 18, 2025
I always have a great experience with this Company when bringing in my vehicle for service. My Tech Advisor, Tavaras Daniels, is the BEST. He makes sure to keep me updated from the start of service until f bringing in my vehicle for service. My Tech Advisor, Tavaras Daniels, is the BEST. He makes sure to keep me updated from the start of service until finished. He is definitely pleasure to work with. More
by doreen1024
Employees Worked With
TAVARAS DANIELS
August 13, 2025
I cannot begin to describe the incredible level of customer service we received at Mercedes- Benz of Richmond. From the moment I placed a call into the dealership and spoke to Danny all the way throug customer service we received at Mercedes- Benz of Richmond. From the moment I placed a call into the dealership and spoke to Danny all the way through post purchase follow up to ensure our satisfaction, it has been a wonderful experience. Every person we interacted with was kind, respectful, knowledgeable, and truly a pleasure to be around. Danny, in particular, made our buying experience seamless and smooth. If there was a ten star review available that’s what I’d give him! This is the type of experience that creates repeat customers, and we could not be more pleased with our new vehicle and our new friends at Mercedes-Benz of Richmond. Thanks again Danny! More
by Lwright
Employees Worked With
August 11, 2025
bunch of frauds at this dealership - trying to sell a car that they know has had a fender bender without it being reported anywhere in the vehicle history - when confronted about it, pretending they did car that they know has had a fender bender without it being reported anywhere in the vehicle history - when confronted about it, pretending they didn't know, even though they clearly did; even went so far as to state they would continue to try to sell it without reporting it even after it was pointed out to them - they do a scam permaplate charge on each vehicle amounting anywhere from 1k to 1.5k, which is a clear violation of consumer protection laws and reportable to the BBB/FTC - clear violation of the FTC's CARS Rule should be reported to the better business bureau/FTC for various types of fraud that they engage in for all of their sales More
by arora.karun
