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Mercedes-Benz of Portsmouth

Greenland, NH

4.3
153 Reviews

309 Portsmouth Avenue

Greenland, NH

03840

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Showing 153 reviews

March 04, 2022

Highly recommend Mya and the whole team at MB Portsmouth! Mya was professional, polite and very knowledgeable. Mya went above an beyond to work with me to get me into my new car! She was everythi More

by pacheco.j29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maya
Mar 23, 2022 -

Mercedes-Benz of Portsmouth responded

Hello Josh, Thank you for the wonderful review and for taking the time to share your feedback about working with Mya. Our priority is 100% customer satisfaction and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Sincerely, Mercedes-Benz of Portsmouth

February 03, 2022

Buyers beware. A deal even written and signed by management does not mean a thing. We ordered a vehicle 7 months prior to its arrival with an agreement at MSRP + fees. The order was taken, entered, More

by stevem12t2
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Collins
Feb 09, 2022 -

Mercedes-Benz of Portsmouth responded

Hello Steven, There was never a deal written and signed by management. There was no Purchase & Sales Agreement. We sold you a G63 at MSRP a little less than a year ago and you resold it for what looks like a $100,000 plus profit. Now you wanted us to sell you another one so you can do it all over. We declined and sold it to a local customer that will enjoy it, and more importantly, keep it. Mercedes-Benz of Portsmouth

Feb 09, 2022 -

stevem12t2 responded

That is incorrect. I traded the other vehicle you are referencing because I had another one on order with you. I was given a business card signed and agreeing that the G63 would be sold @MSRP as well as an email from my sales representative. You are not the only dealer notifying customers as their ordered cars arrive that there will be a market adjustment. It’s a shady and short-sighted business practice. Simply because the market may have changed does not mean agreed upon deals made are null and void. Since when are people not allowed to trade or sell a vehicle when another has been ordered. There weren’t any stipulations and we had made agreements over the purchase of 2 other vehicles this past year with me and a customer I brought into you both deals made in the exact same fashion. Your belief or understanding here is based on your own thoughts and nothing else. Sorry to find out your true colors here.

October 13, 2021

I just bought a new car from Mercedes of Portsmouth, and it was a wonderful experience. I was fortunate to get Cynthia Acorace assigned as my sales associate, and she was very diligent in answering all my q More

by Randy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cynthia Acorace
Oct 15, 2021 -

Mercedes-Benz of Portsmouth responded

Hello Randy, Thank you for taking the time to write about your experience. It is wonderful to hear that Cynthia, Paul, and Rich were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Sincerely, Mercedes-Benz of Portsmouth

March 11, 2021

Fantastic used car experience from the MB Portsmouth Sales Team especially Bethany Juneau. On expression of interest in a CPO vehicle sent me the full vehicle documentation, followed up asking if I had More

by iac.uk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bethany Juneau, John McMorrow
March 07, 2021

Poor internet sales/ sales rep Bethany, her email sent me a message about a vehicle I was interested in at 7am as if it was still available for sale (Saturday), not mentioning it was sold yesterday (the prio More

by Q7
Recommend Dealer
No
Employees Worked With
Bethany Juneau
January 14, 2021

Cory really impressed me with his thorough and professional actions. He turned my experience into great one and I will continue to do business with Portsmouth Mercedes.The dealership should give h More

by ALEX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Counsil
August 11, 2020

Honesty is important now more than ever I am sure this review will be taken down by the dealership as they seem to only display 5 star ratings that make them look good. I however have a diff More

by AndyS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cory Counsil
July 01, 2020

Started my search for a new car online and spoke with Bethany Juneau. Bethany emailed me and answered all my questions in a timely and professional manner. When I arrived at the dealership I was greeted More

by mscar1943
Recommend Dealer
Yes
Employees Worked With
Bethany Juneau, John McMorrow
June 16, 2020

WARNING TO ALL CONSUMERS DO NOT BE TRICKED .....I bought a battery here less then a year ago with a warranty. The battery is defective and they will not honor the warranty on the battery. They want me to pa More

by Adrian
Recommend Dealer
No
Employees Worked With
All mangers
April 30, 2019

My first Benz! I came into MB of Portsmouth to look at a used non MB car they had taken in trade. I was greeted by Ben as if I was coming to look at the most expensi More

by E350 Lover
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Lamont