Mercedes-Benz of Pompano

My experiences (from sales to service to finance) with this dealership have been nothing but poor from the beginning. Stay away from Mercedes Benz Pompano and any AutoNation dealerships - is my advice . this dealership have been nothing but poor from the beginning. Stay away from Mercedes Benz Pompano and any AutoNation dealerships - is my advice . More

I am writing this review to share the wonderful experience I had with MB of Pompano & especially Keith, my sales associate. It was an extremely easy and fast transaction. Communication and response experience I had with MB of Pompano & especially Keith, my sales associate. It was an extremely easy and fast transaction. Communication and response from Keith and his team was timely and immediate. The finance department made the transaction smooth and seamless. Keith was attentive and beyond helpful with every detail. I absolutely suggest this dealership and highly recommend seeing Keith for the attention that makes purchasing a car positive and memorable. More

the worst customer service the sales mgr does not return calls called and left messages 3x. 11am this morning told i get a call back 10 min it is now 4pm no call they sell you a appearance policy to cover calls called and left messages 3x. 11am this morning told i get a call back 10 min it is now 4pm no call they sell you a appearance policy to cover scratches new car. a fraud does not cover need a war. what a rip off.have mb 40 years would rather buy in Miami then pompano More

AutoNation Mercedes on Copans Road is the worst Mercedes dealership I've ever had to deal with in my life. The service dept. is horrible, they've damaged my car while in for repairs, the AutoNation in Mar dealership I've ever had to deal with in my life. The service dept. is horrible, they've damaged my car while in for repairs, the AutoNation in Margate is horrible, they've damaged my car and it has taken them 8 months to finish my car that was a 3 thousand dollar insurance claim. From the G.M. Michael Lucia, to the service mgr. Todd Banks, to the paint and collision rep at the Copan's location Gus Germi, to Omar Heridia and the G.M. at the collision center Rene Estevez. Gus Germi is a liar, Michael Lucia is a piece of trash and his little manager robot Todd Banks are all crap.. They had more work to do to finish the claim from back in April, and they had no loaner so they told me to get the nicest vehicle from Enterprise rental and Mercedes would reimburse me. I kept the rental much less than the time they had my car, as I have others to drive and now they won't pay for the rental they authorized me to get. I am filing a complaint with the BBB, post a negative review where ever I can, and I now have a lawyer involved. I will not stop reaching out to higher up people that are qualified to make an adult decision. This company has horrible business morals and ethics and they lie! I've only begun my journey to discredit them as a reputable dealership as far as service and paint/collision. And I've already sent two buyers to a different Mercedes dealer and they made their purchase there. My words are loud and clear and respected in the performance/luxury car industry. I will cause them to lose 1000 fold the 1,200.00 +- dollars they owe me. Get ready AutoNation! More

I am very very upset with this company, with the customer service, services, everything! I left my car the day before yesterday, Monday, November 23rd, for maintenance service, which included oil change. I p service, services, everything! I left my car the day before yesterday, Monday, November 23rd, for maintenance service, which included oil change. I picked up the car yesterday, Tuesday, November 24th and paid almost $ 600 for the service. Today I had go out to work, solve some problems and do grocery shopping. About 1 hour after I left my house, the car's dashboard showed that I needed to check the engine oil and a lot of smoke started to come out and get people's attention. I was very scared and stopped at the first gas station I saw. I called Bryan, called customer service and they took 2 hours to send a towning to help me. Also, I had myself to get a lift to leave me at home. Unbelievable!!! If you woud like to have problems, have a bad service, have a awful customer service, feel free to go there. More

STAY AWAY from this dealership!!!! I cannot emphasize the lack of professionalism enough. I am appalled by the behavior of the salesman and leadership team. I purchased a certified pre owned 2019 A- the lack of professionalism enough. I am appalled by the behavior of the salesman and leadership team. I purchased a certified pre owned 2019 A-220 in Dec. 2019. This vehicle was advertised as having 193 miles on it, & being in mint condition. The vehicle actually had 2,900 miles on it, not 193 as advertised. I had a trade in vehicle which was quoted, via phone, as being worth close to $6k. Upon my arrival they stated that they could only offer $5k max and they were “doing me a favor.” I ultimately informed them that I was leaving, as I could purchase a brand new 2020 A-220 from a dealer in close proximity for the same price. After two hours they agreed to $6k, for my trade. After initiating paperwork I noticed paint chips missing in an area on the vehicle. I was assured that this is “nothing” and could easier be buffed out, free of charge. I had significant difficulty reaching the salesman, so eventually drove into the dealership to have the work performed. It looks absolutely terrible! It was not buffed but appears they just painted it. It indents, due to not having enough paint and is visible. I sat for hours while the vehicle was being “serviced”. Upon completion they parked the vehicle in the front of the building. It was late and dark at this time. I drove home and inspected the vehicle under the light. I have called and left over a dozen messages with the dealership and have not received one return call! I left messages for the general manager, sales manager and salesman. This is after paying $32k for this car. There are other Mercedes dealerships in the area; save yourself headache and go anywhere but here! More