Mercedes-Benz of Pompano

Best customer service! We have purchased many cars from different dealers around the nation and this is hands down the best dealer. Fernando is straightforward, transparent, and trustworthy. We now only different dealers around the nation and this is hands down the best dealer. Fernando is straightforward, transparent, and trustworthy. We now only buy from this dealer and Fernando. More

Professional service from the minute you drive up! Having a loaner car available to me while the service was being done was so convenient. Armando let me know when all was done and how things went. a loaner car available to me while the service was being done was so convenient. Armando let me know when all was done and how things went. More

I brought my car in for service. I was pleased with Hayden Smith. He was my service advisor. Hayden Smith. He was my service advisor. More

They always give me the best service here and my advisor Armando is the best Armando is the best More

Beyond the worst experience ever at any dealership or repair facility. Communication was nonexistent confusing, and misleading at times. People simply would not pick up the phone to communicate or not re repair facility. Communication was nonexistent confusing, and misleading at times. People simply would not pick up the phone to communicate or not return voicemails left with questions. Would never ever go back, and plan on telling as many people as possible never to go there as well. More

I had a wonderful experience regarding the repairs of my vehicle, thanks to my service rep Anja. My extended warranty with car shield provided terrible service with regards to my contract but the service r vehicle, thanks to my service rep Anja. My extended warranty with car shield provided terrible service with regards to my contract but the service rep from Mercedes, Anja went beyond to assist me with getting the issue taken care of. My vehicle sat there for 5 months no fault of Mercedes. However, Anja ensured that I was kept abreast and returned my calls and emails in a timely manner. Anja was very attentive and made a horrible situation a little easier to bare. My service experience was excellent at Mercedes Benz of Pompano. Sorry I can't say the same for car shield. Thank you Mercedes. Thank you very much Anja. More

Never by a car from these sharks! This was my worst experience ever at a Mercedes-Benz dealership. I pointed out obvious safety concerns with the vehicle and attempted to negotiate on the price. I got experience ever at a Mercedes-Benz dealership. I pointed out obvious safety concerns with the vehicle and attempted to negotiate on the price. I got the obnoxious Auto Nation fixed price speech, and then a mouthful of attitude from the sales manager saying its a 20k used car not an 80k new car so what do you expect! They kept me standing around waiting for hours trying to wear me down and buy their xxx car. What I do expect is to not be treated like a second class citizen because I can't afford an 80k car, and make a responsible good faith effort to sell me a safe vehicle at a fair price which they will not do. This dealership has a take it or leave it attitude and makes no effort to value their customers. So I left it...nobody should have to be treated with such disrespect! So I drove down to Mercedes-Benz of Coral Gables where I found the same model and color scheme but with more options, lower miles and a year newer for $1800 less. Not to mention that the car was a one owner and in flawless condition. They even gave me a MB ballcap and keychain while we did the paperwork. I was treated like a first class customer and the entire transaction took less that 2 hours. I left driving away knowing I will never go back to Mercedes-Benz of Pompano. I wouldn't even trust those clowns to put air in my tires. More

Do not waste your money take your business or your car to another place the worst care I have ever seen in my life. Calling the technical service because my car has a problem and if I cannot tell them what another place the worst care I have ever seen in my life. Calling the technical service because my car has a problem and if I cannot tell them what the problem is, they will not give me an appointment, because I am not a mechanic, I cannot tell them what problem the car has. More

Made an appointment to get my car service today, was told that would take 1 1/2 and ended up being 3 hours and rep was not very nice. Get home to find that one of my tires have a nail, why would the rep se that would take 1 1/2 and ended up being 3 hours and rep was not very nice. Get home to find that one of my tires have a nail, why would the rep see that? Had to return to the dealer to fix the tire, that's not acceptable at all. I am not a happy owner, never had problems at any of the other Mercedes Benz service places. Ana Casals More

Keith Donohue was helpful and attentive. Answered all of my questions and made sure my vehicle was ready for me to pick up when I flew down. Very detail oriented. It was a pleasure. my questions and made sure my vehicle was ready for me to pick up when I flew down. Very detail oriented. It was a pleasure. More