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Mercedes-Benz of Pompano
Pompano Beach, FL
607 Reviews
For Pompano Beach area residents, there is no better place for new and pre-owned Mercedes-Benz cars and SUVs than Mercedes-Benz of Pompano. Our state-of-the-art showroom features an impressive selection of the latest new models, as well as a large inventory of other pre-owned vehicles for sale. Whether you're interested in a Mercedes-Benz for the first time, or are a long time owner, we look forward to seeing you at Mercedes-Benz of Pompano!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 607 reviews
January 25, 2022
I had an extremely positive experience with Mercedes of Pompano's service Dept. My advisor was helpful, knowledgeable and nice to work with. The loaner car I was promised was available at arrival. I did no Pompano's service Dept. My advisor was helpful, knowledgeable and nice to work with. The loaner car I was promised was available at arrival. I did not feel I was being upsold items I did not need, my advisor explained everything, showed me exactly what the measurements on my tire tread was and and was honest. Everyone I dealt with including the cashier, were all super friendly. I will gladly bring my car back here again. More
by LisaT
Employees Worked With
Haden
December 28, 2021
I bought a 2011 E550 Cabriolet on 10/15 from MBPB which is also an Auto Nation dealer. The dealer was decent to deal with and they covered an issue that I experienced driving it home to Atlanta. They colle is also an Auto Nation dealer. The dealer was decent to deal with and they covered an issue that I experienced driving it home to Atlanta. They collected Georgia Sales Tax, Tag, and Title fees as well. They said if I was picking up the car and not shipping it, they had to collect sales tax. No big deal as I've done fly n drives both ways. After 5 weeks I asked them for a status on the tag and title as my temporary tag expired. They said that it could take 8 weeks and they would send me another temporary tag. They never sent the tag and after another two weeks, I emailed them about it. No response. I tried to call and they never had a receptionist that answered the phone. I finally selected the option for Sales and the guy that answered told me I had to speak to the Finance Manager. He connected me and it went a voicemail. I left a voicemail but called back and asked if they could get the Finance Manager on the phone instead of voicemail and he said that he was with a customer and he would hand him a message to call me back. No call, ever! Now I'm mad but wait another week and no tag or title. So I called GA DMV and asked if they had the VIN in their system for title and tag processing and they said NO. I tried calling the dealership and they just won't provide me someone to talk to. Now I'm really mad. I called Auto Nation customer service and they said they would look into and have someone call me. No call. I called MB customer service and that was the biggest waste of time as all they did was leave the dealer a message to call me. I'm in shock at this point that a MB dealer is allowed to provide such horrible customer service. Fast forward to 12/23. I called GA DMV again and they still have no record of the vehicle in their system. I called the dealership and couldn't get anyone on the phone to talk to about it. Finance, salesman, manager, nobody. I called Auto Nation and explained everything to a very empathetic customer service agent that promised someone would call me back that day. No call then or ever. Yesterday, I sent the dealership GM, Sales Manager, and my salesman an email and asked them again to contact me as I do not have legal access to the car I bought from them since the temp tag expired and the DMV still has no record of it. The state of GA requires that sales tax be paid within 30 days of collecting it or penalties begin. I told them that if I did not hear from anyone at the dealership by Jan 4th, I have no other option but to obtain legal assistance. Imagine having to hire an attorney just because a dealership won't contact their customer with a status of something they already paid for! More
by BigMike62
Employees Worked With
Shaun Bressman
November 30, 2021
This dealership is wonderful not only do they make everything smooth and painless but delivery was fast and the entire car buying process was the easiest I’ve ever had in my entire life and I’ve purch everything smooth and painless but delivery was fast and the entire car buying process was the easiest I’ve ever had in my entire life and I’ve purchased and leased many cars! More
by CarolineIsabelleARNP21
Employees Worked With
Victor Dominguez
October 11, 2021
The whole sales and finance process with Anthony and Giancarlo in finance and Russell everything was just excellent, very professional yet friendly service, the car is amazing got a certified c 300- be Giancarlo in finance and Russell everything was just excellent, very professional yet friendly service, the car is amazing got a certified c 300- better that excellent condition, Truly will recommend MB Pompano to friends and family, also very happy with the finance and wish to stay with MB for future leasing or purchasing new or certified. Many thanks More
by Jagari11
Employees Worked With
Anthony Lawson and Giancarlo, Russ Kerr
September 16, 2021
This dealership gives excellent Devi both in sales and service. Bob Abrahams in sales and Bradley in are you be commended and are assets to the company. service. Bob Abrahams in sales and Bradley in are you be commended and are assets to the company. More
by Grantsmin
Employees Worked With
Bradley
