Mercedes-Benz of Pompano

MB OF POMPANO TRIED TO CHARGE ME $2,100 FOR "SERVICE B" WHICH IS A STANDARD MP SUITE OF SERVICE (OIL CHANGE, FILTERS ETC). THE SAME SERVICE B PACKAGE IN OTHER DEALERSHIPS COSTS BETWEEN $500-$800. WATCH O WHICH IS A STANDARD MP SUITE OF SERVICE (OIL CHANGE, FILTERS ETC). THE SAME SERVICE B PACKAGE IN OTHER DEALERSHIPS COSTS BETWEEN $500-$800. WATCH OUT! WHEN I INITIALLY REFUSED THE REP SAID "HIS IPAD GAVE HIM THE WRONG PRICE AND LOWERED IT TO $1,600. SHAMEFUL. I WALKED OUT. More

Marc Pingo treated us with respect, was extremely candid about the process and what we could expect, and made us feel valued and appreciated throughout the process. about the process and what we could expect, and made us feel valued and appreciated throughout the process. More

I have owned Mercedes Vehicles for over 30 years and have used Mercedes Service departments in Michigan and Florida; Fort Lauderdale and Coral Gables. This was the worst experience with Advisor Koby. Cold, c used Mercedes Service departments in Michigan and Florida; Fort Lauderdale and Coral Gables. This was the worst experience with Advisor Koby. Cold, callous, and defensive and allowed me to walk out without trying to fix the broken relationship by at least answering my concerns or involving a manger! I’m sitting waiting while they are calling a completely different name associated with my vehicle. Then he tells me I had no appointment, I did. Instead of allowing me to ask questions and vent - he gets defensive and angry at me because I’m obviously frustrated at this point. That’s it for me. I left!! Rule number 1 for a service recovery is fix the relationship and then proceed to the transaction. He kept trying to move forward without addressing my questions or concerns! More

Issac did a great job, kept up with me during the process, even on his day off. process, even on his day off. More

Conrad Lewis at Pompano Beach Mercedes-Benz exceeded my expectations. After two weeks of searching. expectations. After two weeks of searching. More

Dealership is top shelf. Lorenzo Brown was a great salesperson - listened and got us in and out quickly. Great facility. Lorenzo Brown was a great salesperson - listened and got us in and out quickly. Great facility. More

I identified the car of my choice online and contacted the branch.I arranged to visit to view the car,agreed to purchase and the sign the paperwork.The whole process was smooth and efficient.The car was the branch.I arranged to visit to view the car,agreed to purchase and the sign the paperwork.The whole process was smooth and efficient.The car was delivered to my home,220 miles away in three days. I am extremly satisfied with the whole process,well done to MB of Pompano Beach. More

Wow, super impressed! I am staying in FL for a few months over the winter and received a recall notice on my car. I called Mercedes-Benz of Pompano and was warmly greeted I am staying in FL for a few months over the winter and received a recall notice on my car. I called Mercedes-Benz of Pompano and was warmly greeted by Ben who quickly fielded my request, set me up for a loaner and I was good to go! I was thinking to myself, what a friendly family-owned business. It's not often that people take the time to listen and help you, Ben was in no rush and also gave me information for the damage I had done to my car while I was here. Great 1st impression! Well, I pull up to the dealership and much to my surprise it was a multi-luxury dealer complex. My expectations lowered as I had some not so good experiences where I am from with larger dealerships, and why I have purchased 3 Mercedes from an out of state, family owned dealership. I drive into the service bay, was promptly and warmly greeted by Fabian who got me settled into the waiting room. Within minutes, my service representative Koby appeared and introduced himself. I was even more impressed as he already checked out my car, mentioned a couple of things that were under warranty and asked if there was anything else he could help me with...including the body repair I needed. Koby was a professional, super knowledgable and thorough. He went out of his way to ensure I got my car back within a certain timeframe as it was being shipped home and he delivered on everything he said he would including identifying parts needed to repair my back windows when I got home. This was music to my ears as I had already had my car at the dealership once and although they said they fixed it, it was a problem again within 2 hours of driving. As mentioned, they are out of state so I didn't bring it back or asked for it to be picked up. Glad I will not need to live with this and thank you Koby and the service team for taking the time to test, re-test and identifying the solution. On Saturday morning, I returned my loaner to the dealership and picked up my car. Another positive experience of driving in, paying my bill for tire alignment and was on my way in less than 10 minutes! As I was driving away, I noticed my low tire signal came on and thinking how is this possible, I just got 2 new tires! I drove back, drove into the bay, immediately greeted, shared what was happening and within 90 seconds the attendant did a reset and apologized that they didn't catch it before they returned the car. So glad I went back instead of driving into a gas station and possibly risk over-inflating my tires! In closing, I want to thank the Team here at Mercedes-Benz of Pompano, Auto Nation. From Ben to Fabian to Koby to the Saturday team, greeting me and taking my payment - everyone was fantastic and my experience here could not have been better! Thank you again and I will be back in touch in 2025. More

The dealership was most pleasant to deal with. They expedited the process and made sure that any potential problems were resolved. We are most comfortable with the agency. I look forward to dealin They expedited the process and made sure that any potential problems were resolved. We are most comfortable with the agency. I look forward to dealing with them in the future. More

Best experience I've had with a dealership. Very efficient and the folks that work there are amazing. Very attentive to your needs, and take the time to answer all of your questions and issue Very efficient and the folks that work there are amazing. Very attentive to your needs, and take the time to answer all of your questions and issues More