Mercedes-Benz of Pompano

Service was performed in a great manner. The staff were very professional and caring. Even running our to let the Lyft driver know where I was located. As a senior with limited mobility t The staff were very professional and caring. Even running our to let the Lyft driver know where I was located. As a senior with limited mobility this was greatly appreciated. More

Great service. Greeted well and fast check-in. Same day response on the matter. Very satisfied. Greeted well and fast check-in. Same day response on the matter. Very satisfied. More

Overall very poor experience . We had our car towed into the facility. It took two days for the dealer to call and tell us what was wrong . Then we waited 7 days for the part. Over We had our car towed into the facility. It took two days for the dealer to call and tell us what was wrong . Then we waited 7 days for the part. Overall 10 days in the shop. No loner. Had a hard time reaching our service advisor. Call staff was rude. Found out the dealer outsources to a call center so they only send emails for follow up. Would not recommend! More

Great service, fast, no up selling. Car was clean, in a a/c environment ready for my pick up Car was clean, in a a/c environment ready for my pick up More

Excellent service, always happy with what they do. They always have been great at informing me about service and the job that was done. They always have been great at informing me about service and the job that was done. More

Excellent experience! My salesman Eric was extremely helpful in getting me into the car of my dreams! My salesman Eric was extremely helpful in getting me into the car of my dreams! More

I have to say, when all was said and done we had a very good experience with Mercedes of Pompano. From the salesman up to the GM, everyone went out of their way to ensure that we were 100% happy with our good experience with Mercedes of Pompano. From the salesman up to the GM, everyone went out of their way to ensure that we were 100% happy with our purchase. This was my first Mercedes and I think I'm going to end up being a repeat customer. Thank you to everyone at Mercedes Pompano Beach for making this happen, namely Conrad, Billy and Russ. You guys rock! More

We decided to trade in 2 of our cars and purchase a new SUV. Conrad, our sales person, made the experience stress free and enjoyable without any pressure. And Samantha the finance rep was equally as nice. SUV. Conrad, our sales person, made the experience stress free and enjoyable without any pressure. And Samantha the finance rep was equally as nice. We are so glad that we did business with Mercedes Benz Pompano Beach! More

I pulled up to service door overhead door opened no waiting. went in to see Anja she was friendly snd very knowledgeable Fixed recall great experience waiting. went in to see Anja she was friendly snd very knowledgeable Fixed recall great experience More

Brought s550 in for non operating air cond controls. Gave an exact explanation of problem. They kept the car for 9 days. when i picked it up After paying $883.00 for labor only. not only does the exact Gave an exact explanation of problem. They kept the car for 9 days. when i picked it up After paying $883.00 for labor only. not only does the exact same problem occur, the discharge air is noticeable warmer than it was previously. I spoke with the technician along with the service writer and the technician stated in front of both of us " i don't have a clue of what the problem is, so we will have to start over from the beginning to attempt to solve the problem" I was a bit shocked with his answer concerning my situation, and so was the service writer. But after spending $883.00 for a labor Only repair, I believe that i deserve a much more descriptive answer to my question !! My honest opinion is this so called air conditioning certified technician is as dumb as a box of rocks. I sent them a letter Before they attempted the repair, but I believe the newer breed of technicians, only know what they are instructed to do by plugging in a computer and acting upon it's results. Not this technician, he knows nothing about how a refrigeration system, nor does he understand the working actions of a MB climate control module. It is very unfortunate that we as customers are relying upon (Some) not all technicians to diagnose vehicles wort $300,000 plus dollars, and all they capable of answering is " I don't have a clue !!" More