Mercedes-Benz of Pleasanton

Great dealership. Very easy to work with to get a deal. Sales rep are very respectful. Very easy to work with to get a deal. Sales rep are very respectful. More

I had an issue with this dealer and want to give them a shout out for resolving my issue and doing it in a great way. Thanks much to Lance and the Service team!! shout out for resolving my issue and doing it in a great way. Thanks much to Lance and the Service team!! More

Went with my wife to look for a new SUV. Met John Modica he explained the difference between the models was very friendly. Very helpful.. He was extremely low pressure found this something Met John Modica he explained the difference between the models was very friendly. Very helpful.. He was extremely low pressure found this something that fit our budget perfectly. Thank you so much. More

We found a GLA250 in the right interior and exterior . The dealership was both helpful and were able to put a great deal together. They then went out of their way to make sure the car was perfect includin The dealership was both helpful and were able to put a great deal together. They then went out of their way to make sure the car was perfect including adding a full tank of gas. More

Mostafa was awesome. His professionalism, attention to detail, wonderful personality and complete transparency sold me. He seems to work 24/7 and is always available. H His professionalism, attention to detail, wonderful personality and complete transparency sold me. He seems to work 24/7 and is always available. He is the best auto dealer I have ever worked with in my 55 years of buying cars. Thank you to your dealership for having such a high quality person to serve customers! More

Friendly Staff. Clean facility and lots of inventory to choose. Fast and easy clear financing options Clean facility and lots of inventory to choose. Fast and easy clear financing options More

They are big liars bad experience false advertising wanted to charge $75000 mark up which was not reflected on the ads they are really trying to get people to call wanted to charge $75000 mark up which was not reflected on the ads they are really trying to get people to call More

This is specifically about David Lin in finance his cheap salesman tactics. He actually threw my license across the desk and it landed on the floor!! Mercedes needs to reassess how they do business. Dav salesman tactics. He actually threw my license across the desk and it landed on the floor!! Mercedes needs to reassess how they do business. David Lin in the finance department is very condescending once you decide not to buy his warranties. He takes it personally and then gets very rude and condescending. I did not want to purchase an extended warranty nor GAP. Followed by comments like "I guess you don't believe in insurance", "You will lose so much money without this insurance" "What if I gave it to you at any price, still don't want it?" All that is ok, we are used to cheap salesman tactics. Even though it's a new era where sales have progress to honesty and integrity. These tactics are what you would expect at a corner used sales car lot. All that aside 2 major issues really stood out. David Lin proceeds by stating my wife and I don't live at the same address!? Really, have some self dignity! Then David Lin tosses my driver's license back at me where it slides and hits the floor! After handing David my license how dare he throws it back. I understand he may be hungry for his commission but not every car sales end with buying add ons. More

I purchased my 2012 Mercedes C250 from Mercedes Benz of Pleasanton in 2014. They have performed all the maintenance and repair services since the time of purchase. In January of 2021, I brought my car in Pleasanton in 2014. They have performed all the maintenance and repair services since the time of purchase. In January of 2021, I brought my car in for a repair that was not covered by warranty and was estimated to cost $1400 plus tax. After shopping around at nearby foreign car repair establishments (all of which quoted me a price far lower than Mercedes of Pleasanton), I decided to continue having Mercedes of Pleasanton perform my repairs, including this one. When the repairs were completed, I picked up my car and drove a short distance home. The next time I drove the car, I reached into my console only to find that all of the gift cards (roughly $900 in value) were missing, stolen actually. No one other than me and Mercedes Benz of Pleasanton had access to my car. I called on January 25, 2021, the next business day to address the issue and was told someone would get back to me within 24-hours. It took management two weeks before they called me back just to say, “They’ll investigate the matter.”. Approximately 7 ½ weeks passed before management got back to me saying “Yes, an employee had stolen from me.” and approximately 5 months passed before I was reimbursed the gift card value. To add insult to injury, management initially offered me a service credit of $745, which is $155 less than the total value of the gift cards, to be used at their dealership. When I said a service credit would not work for me, they said it was either a service credit or nothing. I tried contacting Mercedes Benz USA to see if they could help but received a generic response stating that each dealership is independently owned and to contact the dealership directly. I had to contact upper management multiple times to get the issue resolved. My hope was that purchasing a higher end car with brand recognition such as Mercedes Benz would expose me to better customer service. My biggest concern is that not only was there no sense of urgency in fixing the wrong done to me by one of their employees, their mismanagement of the situation and utter dismissal of me, their loyal customer, made it seem like they were doing me a favor when I was the violated party. They weren't very apologetic, were slow in rectifying the situation (crime actually, let’s face it, their employee stole), and did not make me feel like a valued customer of 7 years. I had every intention of purchasing a Mercedes GLB for my next car, but I cannot in good conscience purchase a Mercedes knowing that this is how this dealership and their corporate parent company treats their customers. I’d encourage you to think twice before giving your money to any business that is not interested in valuing their customers and quickly fixing substantial errors like employees stealing from customers. I’ve attached a timeline of what happened. I hope this helps. Timeline of Events 1/19 – Delivered car to Mercedes of Pleasanton for overnight drop-off. 1/20 – Scheduled repair. 1/21 – Repair completed; picked-up car; drove straight home. 1/23 – Discovered gift cards were missing. (First time driving car after pick up from service.) 1/25 – Contacted my service advisor to report missing items. Was told I would be contacted in a day. 1/29 – Sent text to service advisor re status of claim. 02/01- Called service advisor. Was asked to provide a list of missing gift cards. Was told I would receive a status update within 24-hours. 02/05 – Was called by Service Manager who informed me that she was aware of the situation and that they were investigating. 02/11 – Last communication from Mercedes of Pleasanton - Received a call from Service Manager stating that they were still investigating the matter. 2/23 – Sent email to Mercedes Benz USA regarding this matter with updated gift card list. 2/24 – Received generic response from Mercedes Benz USA (corporate parent) stating dealerships are independent, and that my letter would be forwarded to Mercedes Benz of Pleasanton 3/19 – Received a call from Service Manager stating that their investigation was concluded confirming that one of their employees had stolen my gift cards. She offered me a service credit for $745. 3/23 – Sent email to General Manager, Service Director, Service Manager asking for full cash refund of gift card value. 3/23 – Received email from General Manager stating I would receive a check in the full amount of the items stolen. 4/13 - Emailed General Manager regarding status of check as I had not received it. 4/13 - Received email saying he thought it was handled. 4/22 – Having not received my check, I file police report with Pleasanton Police Department . 4/28 - Called Mercedes Benz to speak with General Manager. Was not available, message left. 5/4 – I was contacted from someone in the Finance Department regarding issuing a check, inquired about my address. 5/7- Received check from Mercedes Benz of Pleasanton, FINALLY! More