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Mercedes-Benz of Plano

Plano, TX

Overview
Employees
Reviews
Vehicles
4.8
2,134 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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6455 Dallas Pkwy

Plano, TX

75024

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Showing 2,134 reviews

May 31, 2022

A good service rep makes all the difference, service waiting area very clean and nice. thanks Aly More

by Kitty_w21
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service rep
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Jun 01, 2022 -

Mercedes-Benz of Plano responded

Kitty_w21, thanks for stopping by to leave us 5-stars. We're glad to hear Aly was good and our waiting area is clean! We appreciate your praise. See you next time. Best wishes!

May 31, 2022

Zach went above and beyond to get my car fixed and provided excellent customer service. He made sure everything I needed fixed was completed and done right. More

by briyannanorman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Vunk
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Jun 01, 2022 -

Mercedes-Benz of Plano responded

briyannanorman, thanks for stopping by to leave us 5-stars. We're happy to hear Zach went above and beyond to get your car fixed and provided excellent customer service! We appreciate your praise. See you next time. Thanks again!

May 31, 2022

Service advisors are very slow to respond. I have gotten charged more than I was told. Sometimes the labor charges are crept in and there is no way to argue with that so you end up paying more More

by DallasTexas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Arif
Report | Print
May 31, 2022 -

Mercedes-Benz of Plano responded

We apologize that you feel negatively regarding your service experiences with us and that there may have been unnecessary charges in your bills. Without your first and last name, we cannot locate you in our system to reach out and discuss. We invite you to send us a few extra details to social@MBPlano.com including dates of the visits, who you worked with and your best contact information. We look forward to hearing from you and looking into the issues you note. Best wishes.

May 31, 2022

Everyone at the dealership was wonderful and very attentive. Friendly environment and made sure I was very well taken care of. More

by Trena
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lawrence King III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Williams,Zachary Vunk
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Jun 01, 2022 -

Mercedes-Benz of Plano responded

Trena, thanks for stopping by to leave us 5-stars. We're glad to hear our team was wonderful and very attentive! We appreciate your praise. See you next time. Thanks again!

May 31, 2022

Goson and Darren were very hardworking in helping me find a new vehicle that suits my needs. They went the extra mile in showing me features and finding the perfect suv for my family. Thanks guys! More

by aw0211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Shin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Goson Li
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2022 -

Mercedes-Benz of Plano responded

aw0211, thank you for sharing positive feedback. We appreciate your 5-star endorsement. We're happy to hear Goson and Darren worked hard to find you a new vehicle that suits your needs and went the extra mile to show you its features! Let us know when we may assist you next. Take care!

May 31, 2022 -

aw0211 responded

I will definitely be back. These two made me a customer for life. Thanks again guys!

May 31, 2022

I like the dealership the person who deal with us he was very nice thank you so much More

by nhaider828
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Shin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2022 -

Mercedes-Benz of Plano responded

nhaider828, thank you for sharing positive feedback. We appreciate your 5-star endorsement. We're glad to hear our team member was very nice! Let us know when we may assist you next. Take care!

May 30, 2022

Excellent service, great customer service. I would recommend everyone to use Plano MB for their car purchase and service More

by phamdba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen
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May 30, 2022 -

Mercedes-Benz of Plano responded

phambda, thanks for stopping by to leave us 5-stars. We're glad to hear our team provided excellent customer service and earned your recommendation! We appreciate your praise. See you next time. Take care!

May 29, 2022

My experience is always excellent when I’m working with Chad B. He is always makes the process so easy! More

by Mark.knepshield
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad B
Report | Print
May 29, 2022 -

Mercedes-Benz of Plano responded

Mark, thanks for stopping by to leave us 5-stars. We're glad to hear Chad B always makes the process easy! We appreciate your praise. See you next time. Thanks again!

May 29, 2022

I have Zack as my service provider and he is fabulous. When he has a day off he always makes sure I have a great person. Connor was also over and above More

by ksdewbre1979
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack and Connor in Plano
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May 30, 2022 -

Mercedes-Benz of Plano responded

ksdewbre1979, thanks for stopping by to leave us 5-stars and mention your experience working with Zack and Connor when Zack is not available. We appreciate your praise and look forward to future visits. See you next time. Take care!

May 28, 2022

Jorge was great to deal with and would highly recommend. Great customer service, thank you. More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Garzon, Alexandro Alvarez
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May 29, 2022 -

Mercedes-Benz of Plano responded

Matt, thanks for stopping by to leave us 5-stars. We're glad to hear Jorge was great to deal with and earned your recommendation1 We appreciate your praise. See you next time. Take care!

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