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Mercedes-Benz of Plano

Plano, TX

Overview
Employees
Reviews
Vehicles
4.8
2,136 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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6455 Dallas Pkwy

Plano, TX

75024

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Showing 2,136 reviews

July 08, 2022

As usual the service was excellent! Aly Lalani Was very professional and friendly. Thank you More

by Rosemary Baker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aly Lalani, my service representative, so nice! 5 STARS!
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Jul 09, 2022 -

Mercedes-Benz of Plano responded

Rosemary, thanks for the five-stars! We're glad to hear Aly Lalani was professional and friendly! We appreciate your praise. See you next time. Take care!

July 08, 2022

I was very pleased with how fast I was able to get in for tire replacements! Great customer service ! More

by Markita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexandro Alvarez, Ray Cordero
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Jul 08, 2022 -

Mercedes-Benz of Plano responded

Markita, thanks for the five-stars! We appreciate your praise. We're glad to hear our team was able to get you in quickly! See you next time. Take care!

July 08, 2022

Ben is an excellent sales person. He was great in the entire process from placing the order to all the way until the delivery. More

by Avtar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Song
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2022 -

Mercedes-Benz of Plano responded

Avtar, thanks for the five-stars! We're glad to hear Ben is an excellent sales person and was great through the entire process! We appreciate your praise. See you next time. Thanks again!

July 07, 2022

Service is vastly improved. While understaffed like everyplace, Kristen, my service manager was very polite and efficient as new software was being implemented. More

by kajtrumpet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristen
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Jul 07, 2022 -

Mercedes-Benz of Plano responded

kajtrumpet, thanks for the five-stars! We're glad to hear Kristen was very polite and efficient! We appreciate your praise. See you next time. Take care!

July 07, 2022

Professional, courteous, knowledgeable and punctual. I always enjoy taking my AMG to MB if Plano. They do a fantastic job. Jay Henderson is my favorite service consultant. More

by e_mordi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Henderson
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Jul 07, 2022 -

Mercedes-Benz of Plano responded

e_mordi, thanks for the five-stars! We're glad to hear our team was professional, courteous, knowledgeable and punctual! Additionally, thank you for mentioning Jay Henderson is your favorite service consultant! We appreciate your praise. See you next time. Thanks again!

July 07, 2022

Work itself was excellent but ability to communicate with the customer service personnel was extremely frustrating. Promised return calls and text messages were not performed. More

by reklgk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service consultants
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Jul 07, 2022 -

Mercedes-Benz of Plano responded

reklgk, thanks for the five-stars! We’re glad to hear our team provided excellent work. We apologize that our team promised return calls and texts messages that were not performed. We will use your feedback to better serve you moving forward. See you next time. Best wishes!

July 07, 2022

Aly my service advisor was amazing. My vehicle was serviced correctly and on time. I would highly recommend this dealership and Aly. More

by daviddellinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aly
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Jul 08, 2022 -

Mercedes-Benz of Plano responded

daviddellinger, thanks for the five-stars! We're glad to hear Aly was amazing and earned your recommendation! We appreciate your praise. See you next time. Thanks again!

July 06, 2022

Eric A is great! He went above and beyond to make sure I was happy. Very pleased with this dealership More

by debi.wren12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Alejandrez
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Jul 06, 2022 -

Mercedes-Benz of Plano responded

debi, thanks for the five-stars! We're glad to hear Eric A went above and beyond to make sure you were happy! We appreciate your praise. See you next time. Take care!

July 06, 2022

Always reliable. For service and repair needs. Knowledgeable staff and clear pricing on parts and labor. More

by sethi.anuj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
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Jul 07, 2022 -

Mercedes-Benz of Plano responded

sethi, thanks for the five-stars! We're glad to hear our team is always knowledgeable and reliable! We appreciate your praise. See you next time. Best wishes!

July 06, 2022

Kristen was really nice and had me in and out really quick. Everyone was very friendly More

by beckirwhite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jul 06, 2022 -

Mercedes-Benz of Plano responded

beckirwhite, thanks for the five-stars! We're happy to hear Kristen was nice and had you in and out quickly! We appreciate your praise. See you next time. Take care!

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