Mercedes-Benz of Plano

Jay Henderson is the best! He always helps me and gets me in and out when needed. We moved from Park Cities Mercedes to Plano and we don’t live in Plano which says it all! He always helps me and gets me in and out when needed. We moved from Park Cities Mercedes to Plano and we don’t live in Plano which says it all! More

Awesome customer service! Hands down the best in Dallas! Will return for sure! They are super attentive! Hands down the best in Dallas! Will return for sure! They are super attentive! More

Excellent customer service by the entire team. From check in to check out my service representative Eli was there to answer all of my questions. If you desire white glove service then Mercedes Ben From check in to check out my service representative Eli was there to answer all of my questions. If you desire white glove service then Mercedes Benz of Plano is your dealership. More

Everything was fantastic! Upon pulling into the service bay, I was greeted and linked up with my service advisor immediately. Checking in and dropping off my vehicle with Jeff Upon pulling into the service bay, I was greeted and linked up with my service advisor immediately. Checking in and dropping off my vehicle with Jeffrey Quimby was extremely easy, fast and efficient. He communicated estimated costs and estimated service time. Jeffrey explained and set up the shuttle via Alto for me. The shuttle itself arrived within minutes and picked me up right by the service bay. I knew what vehicle to look for; the shuttle car was clearly marked. The ride was wonderful and offering this service is top notch and so very convenient and appreciated. I could track the progress of my vehicle throughout the day. I received notification when my vehicle was done. Pickup of my vehicle with Jeffrey was also just as quick and easy as it was dropping it off. Jeffrey was kind and extremely personable. My vehicle was cleaned inside and out which was a pleasant surprise! And the service B and my state inspection were all taken care of. Thank you again! More

My service rep- Stephen was great! Made the process painless! Would recommend highly to anyone! Made the process painless! Would recommend highly to anyone! More

Great sales team and service members would go there again. Clean and bright over all triple A service again. Clean and bright over all triple A service More

Excellent routine service experience. MB Plano has added the convenience of a new car service - Alto - to handle personalized transport in lieu of loaners. It’s a nice touch and very much MB Plano has added the convenience of a new car service - Alto - to handle personalized transport in lieu of loaners. It’s a nice touch and very much appreciated. More

Excellent customer service and the sales person was gracious, helpful and a pleasure to work with. Got the car of my dreams. gracious, helpful and a pleasure to work with. Got the car of my dreams. More

Prompt service the service personnel was very knowledgeable of the issue and resolved it timely. knowledgeable of the issue and resolved it timely. More

The staff was friendly and I loved the open waiting area. The service drop off process was amazing. The service drop off process was amazing. More