Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Plano
Plano, TX
2,137 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,137 reviews
August 27, 2022
Aly always goes above and beyond when I need service done on my car, even works on his days off and I wouldn’t let anyone else work on my car but Trey! I highly recommend this dealership!! on my car, even works on his days off and I wouldn’t let anyone else work on my car but Trey! I highly recommend this dealership!! More
by jmckray12
Employees Worked With
Aly and Trey
August 27, 2022
Aly at Mercedes service plano was very helpful and helped explain everything clearly and made sure I was promptly helped at getting me home. explain everything clearly and made sure I was promptly helped at getting me home. More
by Susan pierret
August 27, 2022
Excellent Service! Very accommodating. I bought this car for my daughter and she loves her new car. Very accommodating. I bought this car for my daughter and she loves her new car. More
by michnstev
August 27, 2022
It was very pleasant experience, I will be looking forward to visit again and again forward to visit again and again More
by Kuroshbian
Employees Worked With
August 25, 2022
I completely unsatisfied the service this dealership provided. My son hit a paper box on driver side front bumper and need a little push to make it back to position. However, the side wheel trim got pee provided. My son hit a paper box on driver side front bumper and need a little push to make it back to position. However, the side wheel trim got peeled off when I drove. They said they cannot warranty the peeled trim due to front bumper damage. I paid over 1k for the fix. Not longer than couple weeks, the wheel trim peeled again. Since they do not have the exercise they agree to replace the trim again. The problem is due to bad quality trim piece. But they asked me to pay a few hundreds for this. I do not recommend to this dealership. Not honest people. My service advisor is Eric Alejandrez. And the manager is Ben. More
by Ran
Employees Worked With
Ben (service manager)
August 25, 2022
Great dealership. Special thanks to John Berry. Brilliant young man. Excellent customer service. Great attention to details and customer needs! Very happy to have him Special thanks to John Berry. Brilliant young man. Excellent customer service. Great attention to details and customer needs! Very happy to have him as my advisor. Thanks! More
by Val Stark
Employees Worked With
Ben Mitchel, John Berry
