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Mercedes-Benz of Plano

Plano, TX

4.8
2,137 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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6455 Dallas Pkwy

Plano, TX

75024

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Showing 2,137 reviews

September 07, 2022

To long of a wait at the drive through. Also if been told it takes 2 to 3 weeks for an appointment to service my sprinter. More

by moekayyal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
September 07, 2022

Very professional doing good job keep it up taking good care of customers really like it More

by basheer hasanali
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Sep 08, 2022 -

Mercedes-Benz of Plano responded

basheer hasanali, thanks for your praise and mention of working with Jeff in service. We appreciate your feedback and look forward to earning the fifth star on future engagements. See you next time. Thanks again!

Sep 08, 2022 -

basheer hasanali responded

You are welcome

September 07, 2022

Excellent dealership! Bought two vehicles and sold three! Honest and fair! I highly recommend the Plano dealership as they do their best to provide the best quality ser More

by dtallant
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cole Winnett
Sep 07, 2022 -

Mercedes-Benz of Plano responded

dtallant, thank you for sharing 5-star praise! We're happy to hear our team provided and honest and fair experience! We appreciate your endorsement. See you next time. Best wishes!

September 07, 2022

Service was very quick and was done ahead of time quoted. The waiting area had good coffe and snakes which made it easier to wait. More

by Dervin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Hartung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Mercedes-Benz of Plano responded

Dervin, thank you for sharing 5-star praise! We're happy to hear our team provided quick service! We appreciate your endorsement. See you next time. Take care!

September 07, 2022

Lawrence King was so helpful and patient during the process of me finding a vehicle that best fit my need, he is so knowledgeable and always had an answer to my questions and doubts. The entire experie More

by kinglaura862
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lawrence King III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tristan Powers
Sep 08, 2022 -

Mercedes-Benz of Plano responded

kinglaura862, thank you for sharing praise regarding your experience shopping with Lawrence. We love hearing the whole experience from greeting with Macy to signing with Tristan and Alexia was all fantastic. We hope you enjoy the new ride and let us know when we may serve you next. Best wishes!

September 07, 2022

The management team is wonderful so willing to help. Everyone was so courteous and kind More

by P.grayson87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goson Li
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Mercedes-Benz of Plano responded

P.grayson87, thank you for sharing 5-star praise! We're happy to hear our team was courteous and kind! We appreciate your endorsement. See you next time. Thanks again!

September 06, 2022

Taylor Wilson(salesperson) and Tristan in finance helped me out and made the process every smooth and easy! 10/10 service at Mercedes of Plano! More

by jacobirichmond
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hussian , Tristan Powers
Sep 06, 2022 -

Mercedes-Benz of Plano responded

jacobi, thank you for sharing 5-star praise! We're glad to hear Taylor Wilson and Tristan were helpful and made the process smooth and easy! We appreciate your endorsement. See you next time. Thanks again!

September 06, 2022

We were under promised and over delivered with our repair. They got it in before my actual appointment and returned quickly. More

by josh_nassef
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery
Sep 06, 2022 -

Mercedes-Benz of Plano responded

josh, thank you for sharing 5-star praise! We're happy to hear our team under promised and over delivered during your service visit! We appreciate your endorsement. See you next time. Take care!

September 05, 2022

I had an amazing experience with my advisor Manny. He answered all my questions and kept me updated on the status of my car along the way. He provide superb service. More

by Brooke1216
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny
Sep 05, 2022 -

Brooke1216 responded

Manny was excellent! 5 stars isn’t enough

Sep 06, 2022 -

Mercedes-Benz of Plano responded

Brooke1216, thanks for your 5-star review! We're glad to hear Manny provided superb service! We appreciate your praise and look forward to serving you additionally in the future. Take care!

September 04, 2022

The service was good , I didn’t understand why it took so long but I guess you really were that busy More

by Jerome.brister
Recommend Dealer
Yes
Employees Worked With
Alexandro Alvarez
Sep 05, 2022 -

Mercedes-Benz of Plano responded

Jerome, thank you for sharing 5-star praise! We're pleased to hear our team provided good service! We appreciate your endorsement. See you next time. Take care!

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