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Mercedes-Benz of Plano
Plano, TX
2,082 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,083 reviews
March 25, 2007
Be careful of your choice of Service Writers/Advisors. Be careful of your choice of Service Writers/Advisors. My experience has be stellar over a 13 year period EXCEPT for one visit for service when Don Be careful of your choice of Service Writers/Advisors. My experience has be stellar over a 13 year period EXCEPT for one visit for service when Don was out sick. I was staggered by the push to write as much service as possible without regard to need. Don has never ever done this. Don has always approached my car service as if it were his - and his wallet. More
by dew07
Employees Worked With
Service Advisor Don
March 25, 2007
I bought from Autohaus in 1992 and again in 2000. Two totally different experiences. They no longer care about the customer. I got a good deal pricewise because I drove the bargaining and I could have totally different experiences. They no longer care about the customer. I got a good deal pricewise because I drove the bargaining and I could have cared less if they or someone else sold to me. Autohaus beat everyone else. I have tried to buy again in 2005-2006 but was treated like a lepper from Ford land. I did not buy another MB. I was treated very well at LEXUS & BMW. I bought BMW and was very happy with the deal at Moritz. Then I had to experience the Moritz service department! Whoa, was that bad. Another story another time. More
by dew07
Employees Worked With
Sales Manager
February 17, 2006
When I purchased my new vehicle, I received best price available at that time. But that where it stops. After I signed my paper work, I was nobody. When I went back to pick up my car after two days, my ca available at that time. But that where it stops. After I signed my paper work, I was nobody. When I went back to pick up my car after two days, my car was dirty, not washed or detailed (as promised), gas tank was empty, sales person spent less than 15 minutes to explain all the features of the car. Never got introduce to the service department or explain service procedure. Not a single follow up call from the delearship. My teleaid system was not working because sales person forgot about it. Its like we got your money, we don't need you any more! Sales person even yelled at me when he received new buyer's survey, as I gave my honest opinion in that survey. Buy from this dealership if you want to be yelled at after you purchase your 56K+ car! More
by devesh
Employees Worked With
Tony Ortega
