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Mercedes-Benz of Plano
Plano, TX
1,808 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,808 reviews
July 29, 2024
Be aware of Plano Mercedes. I have a CLS 63 AMGS. I was driving and my AC just stopped working and smoking was coming out the vent. At this point my climate control interfa I have a CLS 63 AMGS. I was driving and my AC just stopped working and smoking was coming out the vent. At this point my climate control interface stopped working completely. I took it to Plano Mercedes and paid $215 for a diagnostic at 8:00am on Monday. I was going to get an answer by end of the day. I did not get an answer until Thursday morning. The service advisor (Eli Garcia) told me I have 16 hardness wires that got shorted out. Here is the kicker. They don’t know why it shorted out but it’s shorted. What kind of xx diagnostic is that? You don’t know why it happened. What is the definition of the word diagnostic? Anyway, they said Mercedes recommended that if anything that is more than 6 wires are shorted to replaced the whole harness throughout the car. I’m thinking ok. Whatever that mean. Only issue was the quote was for $28+K! That’s right. You heard that right. $28,245.99 to replace all the harness wires because they claimed it’s a lot of work and they would have to drop the engine. These guys are a joke. I took my car to McKinney Mercedes. They charged me $230 for the diagnostic. Came back and told me that they needed more time to trace the shorted wire and asked if I would authorized up to 5 hours for roughly $1100 so they can remove the car seats and carpet. I authorized them. They got an answer for me the next day and said 10 wires were shorted and they can get it fixed for $954.88. I authorized it and it’s fixed. Cost me a total of $2,225.34. They even found out why the wires got shorted. I had oil leaks that got into certain wire harnesses. They even provided the photos. Plano Mercedes can’t find out the reason why it was shorted. That’s $28,245.99 (Plano Mercedes) vs $2,225.34 (McKinney Mercedes). Plano Mercedes, you guys just tried to rob me. Who else have you robbed. People, McKinney Mercedes is only 12 minutes drive away. Go to there and not get robbed. More
by Upsetcustomer
Employees Worked With
Eli Garcia
July 25, 2024
I purchased my first Mercedes Benz vehicle with Darren and loved the experience. Darren has made long, stressful experience very easy and flawless. If you are considering purchasing vehicle from MB Plano, and loved the experience. Darren has made long, stressful experience very easy and flawless. If you are considering purchasing vehicle from MB Plano, I recommend Darren for sure! More
by Wildavid811
Employees Worked With
June 27, 2024
Easy transaction papers already in and did not took long , excellent service Mr Shin is very polite easy to workwith , excellent service Mr Shin is very polite easy to workwith More
by Jose
June 27, 2024
Awesome young man. I’ve known him since 2020 when I purchased my first Mercedes from MBPlano. It was my second Benz overall and because of Darren’s expertise and level I’ve known him since 2020 when I purchased my first Mercedes from MBPlano. It was my second Benz overall and because of Darren’s expertise and level of service. I went on to purchase 2 more from him. He’s the absolute best’ More
by Princess Cassandra
May 11, 2024
This is a 5 star review for Tristan Powers. Tristan has a keen sense of what customer service should be. Thank you for solving my problem and listening to me. Tristan has a keen sense of what customer service should be. Thank you for solving my problem and listening to me. More
by donnagidick
Employees Worked With
finance dept
May 02, 2024
The MB/Plano service department manager Daniel is excellent in addressing issues and answering questions for loyal customer. I’ve been a MB/Plano customer since the very beginning of purchasing E350 excellent in addressing issues and answering questions for loyal customer. I’ve been a MB/Plano customer since the very beginning of purchasing E350. I’m extremely satisfied with the level of care and attention I’ve received. Thank you so much. More
by WayneS
Employees Worked With
Service dept
April 30, 2024
Great experience working with Goson , he was sure helpful throughout the purchase of my EQS . I would highly recommend him and Mercedes of Plano for all new buyers throughout the purchase of my EQS . I would highly recommend him and Mercedes of Plano for all new buyers More
by Ashrit D
April 26, 2024
AVOID AT ALL COSTS! I've been a patron of Mercedes Benz of Plano for several years, relying on their service for multiple Mercedes Benz. However, the quality of their I've been a patron of Mercedes Benz of Plano for several years, relying on their service for multiple Mercedes Benz. However, the quality of their service has drastically declined. Recently, I brought in my older GL450 for a diagnostic test due to an SRS light issue persisting since a recall servicing in December 2023. Despite clear communication about the problem, the estimated cost for the diagnostic test doubled upon completion, signaling a significant discrepancy. Upon retrieving my vehicle, I noticed damage to the front driver door handle, with the button missing. Despite photographic evidence showing the button was intact and attached to the handle upon arrival, the service manager attempted to deflect responsibility, claiming it was already missing. The service manager communicated via the service rep, stating that if it had indeed been intact upon arrival and somehow dislodged during the servicing, that would be considered a component failure and they were not responsible for it. This lack of accountability is appalling, especially for a reputable brand like Mercedes Benz. The dealership's refusal to acknowledge potential mishaps during servicing reflects poorly on its integrity and disregard for customer satisfaction. I intend to explore legal options for compensation for the damages incurred and will never again entrust my vehicles or new purchases from this dealership. Avoid Mercedes Benz of Plano at all costs. Service Rep: Patrick Service Manager: Daniel Adams More
by AgendaSteven
Employees Worked With
Daniel Adams, Patrick
April 22, 2024
As a Mercedes enthusiast for over 30 years, I highly recommend Mercedes-Benz of Plano & sales rep Goson Li, who made it very easy for my family to purchase our dream car from out-of-state. Goson was ver recommend Mercedes-Benz of Plano & sales rep Goson Li, who made it very easy for my family to purchase our dream car from out-of-state. Goson was very professional & consistently answered our questions in detail, without any sales pressure. He located the exact car/configuration we wanted, and provided interior & exterior videos of the actual car that was available. The purchasing process and delivery was incredibly speedy and seamless! More
by Bob N.
Employees Worked With
