Mercedes-Benz of Plano

Mitiz Cranshaw is the kind of service advisor one dreams of. She's a blanket of southern hospitality from the moment you drop off your car. You AND your car feel cared for by the time you pick up your healt of. She's a blanket of southern hospitality from the moment you drop off your car. You AND your car feel cared for by the time you pick up your healthy car. She's a gem. I'm grateful and comforted by her presence in an experience that can at times be as painful as going to the dentist. :o) More

Alex Ugarte was a pleasure to work with. He was extremely generous with his time as he helped me find the car I wanted and spend a great amount of time walking me through how to use all of the wond extremely generous with his time as he helped me find the car I wanted and spend a great amount of time walking me through how to use all of the wonderful features in my new Mercedes. I found the general manager, finance manager and everyone I met at the dealership to be friendly and professional. I recommend Mercedes of Plano. More

Alex Ugarte is a very professional,very knowledeable person, friendly, he first lesson what your needs are, and then he would give you his recomendations based on your needs,very patien person, keeps yo person, friendly, he first lesson what your needs are, and then he would give you his recomendations based on your needs,very patien person, keeps you updated,he would do what it takes to make sure that Mercedes-Benz customers are taking care,at least that's been my experience.overall experience great,price great,at Mercedes-Bens of Plano you get treated like a king, Thanks Alex More

I found the Mercedes of Plano dealership to have excellent "drive-up" appeal. I was quickly met by Alex Ugarte with whom I had spoken on the phone re: a preowned Mercedes which I had seen online. excellent "drive-up" appeal. I was quickly met by Alex Ugarte with whom I had spoken on the phone re: a preowned Mercedes which I had seen online. Alex was very knowledgeable. He told me enough about the car that I was interested in driving it. During the test drive, he explained more to me. After returning to the dealership, he had my current car appraised. We negotiated a net price for the "new" car minus my trade-in. Although I would have liked to have received more for the trade-in, I felt that the overall deal was fair. The final paperwork with Brian Curtis was concluded within a reasonable time period, and I drove away a very satisfied customer. Alex and Brian made the entire process flow very smoothly. Alex has called me at home to see if I have any questions. He has ordered floor mats which will be available when I return for license plates. I would certainly recommend the Mercedes of Plano dealership very highly. More

I had a great new car buying experience this weekend at Mercedes Benz of Plano thanks to Chad Wicker, a top sales consultant there. I had come in the weekend before to test drive an 2012 E350 and a 201 Mercedes Benz of Plano thanks to Chad Wicker, a top sales consultant there. I had come in the weekend before to test drive an 2012 E350 and a 2012 SLK 350 for the first time and Chad was standing right by the front door waiting for me. We drove both vehicles and I liked them both. Chad never pressured me into a decision at all. In fact, I told him I wasn't really ready to buy because I had some other brands I wanted to consider and Chad suggested I give them a try but he felt confident that they couldn't beat a Mercedes Benz. Chad was right. Over the following week, I did a ton of research online and ultimately "upgraded" myself to the idea of a bigger engine. So, I decided to focus on the 2012 E550 4MATIC and the 2012 SLK55 AMG instead. Later in the week, a friend at work talked me out of getting the convertible SLK55 AMG, so I zeroed in on the E550 4MATIC. As luck would have it, Mercedes Benz of Plano coincidently had the exact black on black sport sedan with black ash wood color combination that I wanted. That made it super easy for me - I just emailed Chad Wicker and told him I wanted to come back in for a test drive of the E550 4MATIC that Saturday morning. Ultimately, the weather on Friday afternoon was gorgeous and I couldn't keep myself holed up in my office - I decided to just go on to Mercedes Benz of Plano right then and there and do the test drive. I called Chad from the car and by the time I got there, he already had the 2012 E550 4MATIC pulled around out front. We test drove it on the North Dallas Tollway and the car sold itself to me - Chad just sat there in the passenger seat grinning. This 2012 E550 4MATIC was the new car for me (I had previously owned a 2004 VW Phaeton W12 Premier Edition). Back at the dealership, Chad and I talked about lease versus buy and the kind of financing I was interested in, how much I wanted to pay per month, etc. Ultimately, Chad worked with the finance team and came back with a total ownership price that was even lower than the one I had worked up in my own spreadsheet the night before. So, it was a no-brainer for me. From the time that I told Chad I wanted the car to driving away in it to go home, it was about one hour. It was the easiest new car purchase that I've ever made. More

The experience I have had with this dealership has been awesome. I drive to their location and pass others just because of their excellent service. awesome. I drive to their location and pass others just because of their excellent service. More

Bought our new ML350 from Larry Reeg this weekend. This was the second purchase from Larry. He is a great guy to deal with. He figured I would get a better deal trading in the old car instead of just doi was the second purchase from Larry. He is a great guy to deal with. He figured I would get a better deal trading in the old car instead of just doing a lease return. Saved me $2500!!! Finance folk were easy to deal with and very friendly. My wife has been taking her car there for service and free car washes. Their service department is fantastic! More

I had an excellent experience in purchasing my first Mercedes-Benz. Alex recommended that I seek financing from the dealership instead of relying on the rates of my bank. I did the application and was a Mercedes-Benz. Alex recommended that I seek financing from the dealership instead of relying on the rates of my bank. I did the application and was approved by MB Financial and I received a much better rate than I was offered by my bank. I will Definitly do business with Alex when I am ready to get another vehicle. More

Larry Reeg made buying our new Mercedes a fantastic experience. Larry provided excellent customer service; he communicated with us throughout the entire process, and was courteous, friendly, and enthus experience. Larry provided excellent customer service; he communicated with us throughout the entire process, and was courteous, friendly, and enthusiastic about the product. We love the car! Thanks, Larry! More

We found the service very professional and courteous. Daniel Fitzek was particulary knowledgeable. Daniel was very respectful of our time and was able to thoroughly answer any questions that we had. Daniel Fitzek was particulary knowledgeable. Daniel was very respectful of our time and was able to thoroughly answer any questions that we had. More