Mercedes-Benz of Plano

Deal with the CUSTOMER SERVICE MANAGER Customer SERVICE MANAGER Made everything right .. He is the person you need to deal with if you run in to any problems . Steve is the guy who can make Customer SERVICE MANAGER Made everything right .. He is the person you need to deal with if you run in to any problems . Steve is the guy who can make it right. More

Great Customer Service I always take my car to the dealership for great and fair service. They always explain any issues to you and are willing to work with anyone. Great I always take my car to the dealership for great and fair service. They always explain any issues to you and are willing to work with anyone. Great facilities and great staff. More

I am a difficult buyer and we worked together well I came to the dealership knowing exactly what I wanted, what I wanted to pay, what I expected to get for my trade in, and what my payments needed to b I came to the dealership knowing exactly what I wanted, what I wanted to pay, what I expected to get for my trade in, and what my payments needed to be. I was Not an easy buyer. I did want the vehicle. It was perfect, but I had some specific needs. Mike helped make it happen. I drove off a happy camper. Thanks Mike.. I will see you again, but not for awhile..... Claudia Shugart More

Always such a good experience! Always a pleasure to come to Plano dealership ( especially since they moved!) for maintenance on your car or...buy a new car! Special thanks to Steve Always a pleasure to come to Plano dealership ( especially since they moved!) for maintenance on your car or...buy a new car! Special thanks to Steve Gleason: outstanding service, he did an extensive research to find the exact options that we wanted for our new car...and we were not ready to make any concessions. We'll see you again, Steve! More

Great overall experience Larry Reed at Mercedes-Benz of Plano has taken such good care of us. He not only got us the best deal possible for our 2014 GL Blutec, but he continue Larry Reed at Mercedes-Benz of Plano has taken such good care of us. He not only got us the best deal possible for our 2014 GL Blutec, but he continues to look after us. It has been almost 2 years since we bought our car from Larry, but If I ever have a question or need, he is there for us. We will definitely buy our next Mercedes from Larry! More

Rude receptionist and poor team Yesterday (10/12/15) I called the salesperson whom we met last week and scheduled a test drive. I said I can be there in 30mts and he agreed for that Yesterday (10/12/15) I called the salesperson whom we met last week and scheduled a test drive. I said I can be there in 30mts and he agreed for that. We were there with in 20 to 25 mts of the call. We met the receptionist and she tried to reach the salesperson but she could not. She asked us to wait and she said she would find him. But even after we waited for 30 minutes noboday cared about us waiting. When we approached the receptionist again, all we got was a rude reply. (she said..I asked you to sit,,he is coming with the car). We waited for 10 more minutes and nobody showed up! It was total about 40 minutes wait and still no salesperson to talk to us. It was not all a busy day (2 to 3pm) with only one more customer walking around the sales floor. We walked out of this dealership while our intention was to test drive and book/buy a new S550 the same day. I'm not writing the salespersons name here as he was nice during our last visit and can't guess what happened to him yesterday. I tried to reach him by calling 6 times during my wait and there was no reply. There was no attempt by anybody I talked to assign another sales person who would be available. Also nobody from this dealership called me back rest of the day. More

Great experience!! I walked into Mercedes-Benz of Plano just to browse. It wasn't long before Veronica Cott came to assist. What a delight she is to work with. I genuine I walked into Mercedes-Benz of Plano just to browse. It wasn't long before Veronica Cott came to assist. What a delight she is to work with. I genuinely felt she was there to make sure I had all the information I needed. She was so patient and professional. It wasn't long before my search was over. I bought that day in large part to her assistance along with several others. I recommend Roni highly. John Barr More

Excellent Customer Service! The only regret my wife and I have is not purchasing a car from Veronica Cott. After using Auto Trader to research a new vehicle for my wife, we na The only regret my wife and I have is not purchasing a car from Veronica Cott. After using Auto Trader to research a new vehicle for my wife, we narrowed the choices down to Mercedes, Lexus , and BMW. When we went to Mercedes Benz of Plano to test drive a GLK, we met Veronica, a breath of fresh air! She patiently listened to and catered to our needs. When we decided to look at a CPO model, Veronica took us on a test drive even though she was not able to sell Certified models. In the end, my wife chose a Lexus IS because she preferred a car over an SUV, but she almost bought the Mercedes because of how gracious Veronica was. More

Truly Outstanding !! What an amazing experience at Mercedes-Benz of Plano!! First lets just say that Mr. Steve Gleason was excellent in understanding our needs as this was What an amazing experience at Mercedes-Benz of Plano!! First lets just say that Mr. Steve Gleason was excellent in understanding our needs as this was our very first time buying a Mercedes. Steve was extremely patient and showed us all the different cars and had us test drive few of them to our satisfaction explaining every possible features of the car.. He just went above and beyond to make us comfortable, like family, throughout our new car buying experience!! Steve did everything possible to not only get us the best deal but also helped us get the delivery of the car on my wife's birthday on very short notice.. The best part is that none of the staff at the dealership were like the stereotypical pushy salesman and were helpful, friendly and professional.. I would probably give a 11/10 for such exemplary staff and it was by far the stellar experience in the DFW area - ultimately the reason why we wanted to go back to Mercedes Benz Plano to actually buy the car.. More