Mercedes-Benz of Plano

Amazing experience! Darrell was wonderful! My husband found the car online. I expected to test drive and close the following day, as it was late. We were done that nig Darrell was wonderful! My husband found the car online. I expected to test drive and close the following day, as it was late. We were done that night and took it home! Fastest car buying experience ever! Painless and a joy. Darrell is very kind and we will be back. More

Never Again! My vehicle was towed to this MB service center on Dec 20, 2017. Today makes 39 days and as I type this message, I have been given yet another excuse w My vehicle was towed to this MB service center on Dec 20, 2017. Today makes 39 days and as I type this message, I have been given yet another excuse why my vehicle is not completed. Absolutely abserd! I have a list of text messages and excuses. Monday I just bought my wife a 2017 C300. But it wasn't from this Dealership. Will never allow this dealership to service any of my vehicles ever again. If have to drive to another city or state for services I will. Dwaine D Gallian More

Not willing to negotiate, keep pressuring on a "deal" went in to look at some loaner leases, the guy told me he got a special deal for me ( yea right, the guy's never met me before and im getting a specia went in to look at some loaner leases, the guy told me he got a special deal for me ( yea right, the guy's never met me before and im getting a special deal from him on my first day there because im special, sure) when i asked about interest rate and fees and how they are too high he got annoyed and said i don't know how leasing works and the rate is already super low. ( they were not low, i did my research before hand and all the deals he presented to me were significantly marked up for profit.) he assumed i wasn't going to make a deal and got mad and cold shouldered me the rest of the convo, i left because i didnt want to put up with him anymore. More

Disappointed and poor service Disgusted by the service received today. Walked in with my boyfriend and NO ONE offered to help. We walked around for a while and noticed the front de Disgusted by the service received today. Walked in with my boyfriend and NO ONE offered to help. We walked around for a while and noticed the front desk people looking at us but not helping. Clearly this is because we probably looked as if we couldn't afford to be there but little did they know I was there to purchase my 4th mercedes, all previous being paid off in cash. Kind of sad that this is how people treat others. We decided to buy our Mercedes elsewhere and give our money to someone who deserved it. More

Dishonesty & Disappointment Honesty is always the best policy and providing good friendly communication with your customers keeps from unnecessary disappointments. We were mislea Honesty is always the best policy and providing good friendly communication with your customers keeps from unnecessary disappointments. We were mislead, lied to, and received the "run around" before getting to the bottom of the problem, which came form an outside source. This dealership lacks good customer service, when problems arrive. Everything is good, until it's not! Unfortunately it has happened more than once at Mercedes of Plano. We will not be back! Our next Benz will be purchased elsewhere, along with our service. Joey C More

Michael is great to work with! Michael is a very knowledgeable young man with a super strong work ethic and follow through. He has a great attention to detail and takes pride in tr Michael is a very knowledgeable young man with a super strong work ethic and follow through. He has a great attention to detail and takes pride in truly taking care of his customers. I enjoyed all my interactions with him and ended up buying the car of my dreams. He was most helpful and stayed involved with me all through the entire sales process from test drive to finance and delivery. I cant say enough good things about him and how well he dealt with me during this process. More

Dishonest & Sketchy described our experience Called here this afternoon to check availability of a used vehicle. Anthony Roach answered the phone & said he would check & call me back but he knew Called here this afternoon to check availability of a used vehicle. Anthony Roach answered the phone & said he would check & call me back but he knew some was test driving it earlier. He called me back within 15 minutes & he said yes it is still available, asks so when can you be here & I told him within an hour. He said he would pull it offline for us (AKA hold it) & I called my husband who left work, came home immediately & we were there within an hour as I said we would be. We got there, Anthony Roach shows us the car, has us take it for a test drive, we fall in love & then he has us go in his office where he then comes back with another sales manager who tells us he took a deposit on it WHILE we were there test driving it!! Did I mention it was our first wedding anniversary?!?! Oh also my husband doesn't get paid when he's not working. We only decided to go down there because Anthony Roach said he had taken the car offline for us as long as we were there within an hour. What a terrible thing to do to someone. They told us it happens all the time because they are selling 200 - 300 cars at a time & they can't know what everyone else is working on. Terrible terrible customer service from a Mercedes Benz dealership! Real Classy! To their credit they did offer us 2 alternatives priced $10k over the vehicle we came to look at. How thoughtful!! More

Great working with Steve and for his Sales/Lease expertise! Want to thank and commend Steve Sichterman for taking extra steps to assist and guide us in our sales/lease process! Great Job Steve ! We've been very Want to thank and commend Steve Sichterman for taking extra steps to assist and guide us in our sales/lease process! Great Job Steve ! We've been very happy with the choices presented, and easily deciphering the numbers in a complex lease transaction (and with old lease turn-in). We also really thank him, and dealership for helping us towards 2017 vehicle purchase - and how smooth the whole process made-out to be ! Steve and MB Plano teams have taken extra-steps, care -- 'bend over backwards' to happen a deal to meet our needs: vehicle suitability as well as financial budget! (infact, TWICE in a row!) Thank you! More

Superb Sales and Service Experience Having just had my first scheduled maintenance completed reminded me what a great experience this dealership has been. A couple of months ago our sal Having just had my first scheduled maintenance completed reminded me what a great experience this dealership has been. A couple of months ago our salesman, Chris Peters, did such a fabulous job helping my wife with her first Mercedes for our anniversary that I decided a week later to come back and get one too! From Sales, Service, Finance, etc. the experience has been such a positive eye opener. This place really impresses! More