Mercedes-Benz of Plano

Service I am satisfied with the service I got from my Advisor. Jay called me as soon as my car was ready for pick up. My suggestion is for the Service Advisor I am satisfied with the service I got from my Advisor. Jay called me as soon as my car was ready for pick up. My suggestion is for the Service Advisor be checking their voicemail so as to return customers call back on time. More

Great experience Pleased with experience while visiting dealer for service. Advised when first time the amount of time to perform service and it was done on time. Nice Pleased with experience while visiting dealer for service. Advised when first time the amount of time to perform service and it was done on time. Nice waiting area - television, beverages and snacks make the waiting time more pleasant. More

Effective and efficient The service was timely, and they fixed the issues I requested efficiently! Can’t ask for better! Service Advisor Stephan Wolsten, thanks for the help! The service was timely, and they fixed the issues I requested efficiently! Can’t ask for better! Service Advisor Stephan Wolsten, thanks for the help! More

Service Advisor Being a customer since 2003 my service advisor is a very important person to me. Luckily I have had one very long term advisor and another one or two Being a customer since 2003 my service advisor is a very important person to me. Luckily I have had one very long term advisor and another one or two that were okay. August 2018 I find myself starting over again. After getting advice from a few people, JC Matlock connected me to Stephen Wolston. I am happy to say what a great job he is doing. It was inspection time, service, and a possible CPO issue. Stephen handled things to my satisfaction. He kept me informed as to what was going on. Even though I live in McKinney and believe in supporting local businesses I will continue to drive to Plano to your dealership. More

Flawless Excellent service and support from the dealership and particularly Matt Workman. Car was taken in on time, loaner was ready and service performed was Excellent service and support from the dealership and particularly Matt Workman. Car was taken in on time, loaner was ready and service performed was exceptional. More

Amazing service I love this dealership. Everyone is si friendly, the shop super clean. I'm in and out very quickly making it perfect. And Michael is the best, service I love this dealership. Everyone is si friendly, the shop super clean. I'm in and out very quickly making it perfect. And Michael is the best, service with a smile! More

Wonderful service Thanks for always being there; on top of my Mercedes, knowing what needs to be done Asif. Halleluyah I will only take my Mercedes to whom which knows Thanks for always being there; on top of my Mercedes, knowing what needs to be done Asif. Halleluyah I will only take my Mercedes to whom which knows what to do. Because that makes sense to me! Thanks, Laura Roberts True Israelite More

Service Department Have been having car being serviced at MB of Plano ( with Mr Chuck ) for more than 3 yrs now and am pleased with the service. He is approachable and n Have been having car being serviced at MB of Plano ( with Mr Chuck ) for more than 3 yrs now and am pleased with the service. He is approachable and no air of attitude at all especially dealing with a woman. Everyone whom I have been in contact with at MB of Plano has been pleasant. From the service drivers, people that greets you at drop of and pick up to cashiers and even the rental place. More

Tire Issue Overall an excellent experience. Roadside assistance took care of putting on spare tire. Dealership handled my spontaneous visit to dealership for tir Overall an excellent experience. Roadside assistance took care of putting on spare tire. Dealership handled my spontaneous visit to dealership for tire replacement without a problem. Great service! More