Mercedes-Benz of Plano

Disappointed at the Quality of Work and Communi Ive been having my vehicle serviced and repaired at this dealership over the past 8 years. This repair visit what the last straw. I has a trip schedul Ive been having my vehicle serviced and repaired at this dealership over the past 8 years. This repair visit what the last straw. I has a trip scheduled for Wednesday, 2/27 at 6 am. I had an appointment to take my car into the dealership on Monday, 2/25 at 7 a.m. mainly due to a burning smell under the hood and to check the battery. I met the advisor and left my car that morning. I heard nothing from the dealership that day. I texted the advisor Tuesday morning, 2/26, and was finally sent the diagnosis ... an engine oil leak and the battery needed to be replaced. I authorized the repair at approx 10 a.m. . I began contacting the advisor around 4pm for an update. The dealership closes at 6 pm. Messages were left via voicemail and text. After no response, I drove to the dealership around 5:15 p.m. only to be told that they hadn't began the work. Getting on the road at 6 a.m. the next morning wasn't going to happen. The work .. So I thought ... was completed around noon Wednesday along with a bad car wash. I began my out-of-state trip around 2 p.m. and drove approximately 550 miles. I awoke the next morning with large oil spills under my car and a low oil level. The car was taken to the nearest Mercedes-Benz dealership ... 65 miles away. It was discovered that the engine cover was missing and the cam plug on one of the cylinders hadn't been replaced properly causing oil to pour out of the car. My car was repaired properly by MB of Collierville ... true professionalism from beginning to end. I am a female and this could have caused me to be stranded on the interstate at night along with damage to my engine. I will never trust MB of Plano with my vehicle again! More

Retired Soldier First Class Experience, very professional sales personal with friendly personality and great attitude to meet your needs. Definitely would purchase a First Class Experience, very professional sales personal with friendly personality and great attitude to meet your needs. Definitely would purchase another vehicle from this dealership. Thanks again Connie and Chris! More

Service above and beyond My service advisor Chuck, Thank you! You went above and beyond my expectations on the service provide to my vehicle. You worked with me and corporate My service advisor Chuck, Thank you! You went above and beyond my expectations on the service provide to my vehicle. You worked with me and corporate to settle all descrepencies with my vehicle. I can’t thank you enough. More

Oil change went great They took my car, even though I was technically a walk in. Car washed and lots of treats at the lounge. Free Wifi so you can do your work while you wa They took my car, even though I was technically a walk in. Car washed and lots of treats at the lounge. Free Wifi so you can do your work while you wait. Waited an hour and the car was ready to go. Stay classy, MB! Good work!!! More

Great Service Advisor Chad always provides a complete overview of what will be addressed during my service visits. He also keeps me updated on the progress via text message Chad always provides a complete overview of what will be addressed during my service visits. He also keeps me updated on the progress via text messages or a call. More

Annual maintenance The car maintenance was routine and there were no problems. Appointment was on time and car returned at the end of the day. Loaner car was hassle free The car maintenance was routine and there were no problems. Appointment was on time and car returned at the end of the day. Loaner car was hassle free. More

Highly recommend Mercedes Benz of Plano I’m a repeat customer. Everyone is a top notch professional. Beautiful dealership in the heart of PLANO. The finance department was extremely helpf I’m a repeat customer. Everyone is a top notch professional. Beautiful dealership in the heart of PLANO. The finance department was extremely helpful. Thanks for the help! More

Great to work with. Knowledgeable, friendly, and eager to please! Found me the car i liked at a price i liked. Enjoyed the experience- Thank you! to work with. Knowledgeable, friendly, and eager to please! Found me the car i liked at a price i liked. Enjoyed the experience- Thank you! More

Great Customer Service!! Excellent Customer service, I highly recommend MB Plano! Zach Robinson , and the service department were very friendly, and accommodating, they queee Excellent Customer service, I highly recommend MB Plano! Zach Robinson , and the service department were very friendly, and accommodating, they queeezd me in late on a Friday evening, without an appointment. Really helped me out , much appreciated!! More

Steve Gleason and MB of Plano are amazing Mr. Gleason and his team were exceptional with regard to service and professionalism. They were able to cater to my schedule and specific needs. The d Mr. Gleason and his team were exceptional with regard to service and professionalism. They were able to cater to my schedule and specific needs. The do justice to the Mercedes brand and the expectations of customers and create deal that makes you happy about your purchase for the long haul (so important). More