Mercedes-Benz of Plano

Fantastic Service Marc Cobb is always real helpful. Prompt and friendly service.Never had a problem. I am satisfied since 2001 and he does a great job. Marc Cobb is always real helpful. Prompt and friendly service.Never had a problem. I am satisfied since 2001 and he does a great job. More

They suggested that I shop at another dealership On Valentine’s Day 2019, we put a deposit down on a car so that we could be placed on a wait list. For weeks, our sales person wouldn’t return calls On Valentine’s Day 2019, we put a deposit down on a car so that we could be placed on a wait list. For weeks, our sales person wouldn’t return calls or emails. I called the dealership last night (almost 2 months later) and talked to another sales person because the manager had already left for the day. Come to find out, we went from being on two wait lists (G550 and G63) to zero. Everyone else on the wait list was given their deposits back because Mercedes couldn’t fulfill the demand. No one thought to call us and update us with this information. Before ending the call, he suggested I leave a voicemail for the manager. I’m still waiting to hear back... *Update* I finally got a call back almost immediately after leaving a bad review. With our original sales rep not returning emails or texts for weeks and two other sales reps giving us bad information, the sales manager’s response to my review is: we have the right to refuse sale to a customer who leaves a bad review. Uh you realize the reason I left the bad review is because nobody would respond to my emails or texts. So the only way to get your attention is to leave a bad review. It obviously worked. What was inaccurate about what I said? Why make threats? Why not apologize and make it right? I would’ve accepted it and moved on. He and our original sales rep told me straight out, “unfortunately you will need to purchase a G wagon at another dealership”. What type of business does that? I’m sure the owner of the dealership would love to hear that the employees are telling customers to go somewhere else. Probably so they don’t get in trouble after being called out on their poor performance. One of the guys told me that the sales department is like a revolving door of workers who come and go and that’s why most of them don’t know what they’re talking about. The arrogance of these salesmen is unbelievable! Like they’re doing you a favor by taking your money. If the customer service up front is this horrendous, I can’t even imagine what my experience with the service department would be. I’ll take my 175k and go to a different Mercedes dealership or get a Porsche. My experience with other luxury brands has been immensely better. More

Strange. Seemed non helpful with question but was willing to answer the question if I paid $159 hourly..so basically didn't want to buy parts I didn't need, so Seemed non helpful with question but was willing to answer the question if I paid $159 hourly..so basically didn't want to buy parts I didn't need, so just wanted an answer but did not receive one. More

Great Service CLAYTON Excellent First time since 2002 I've had a MB CLAYTON got me in and Out no issues Warranty item done quickly car cleaned up and overall EXCELLENT first visit First time since 2002 I've had a MB CLAYTON got me in and Out no issues Warranty item done quickly car cleaned up and overall EXCELLENT first visit More

Best service! I live very close to Park Place but the difference in the two are night and day so I will gladly drive 35 minutes to Mercedes of Plano. Jennifer could I live very close to Park Place but the difference in the two are night and day so I will gladly drive 35 minutes to Mercedes of Plano. Jennifer could not of be more helpful.. I thought I was in a dream! You just don’t find that kind of customer service. This dealership needs to be recognized for their excellent service . More

Service A We were given excellent service. They found a problem that I didn’t know I had. Fixed it under warranty. Left there feeling really good! We were given excellent service. They found a problem that I didn’t know I had. Fixed it under warranty. Left there feeling really good! More

Repeat buyer I recently purchased my second suv from MB Plano. It was a good overall experience and about the right amount of time for my comfort and patience. I recently purchased my second suv from MB Plano. It was a good overall experience and about the right amount of time for my comfort and patience. More

Good service First we called Mercedez road side assistance to change the battery out. He was useless and incorrectly diagnosed the problem, saying it was the start First we called Mercedez road side assistance to change the battery out. He was useless and incorrectly diagnosed the problem, saying it was the starter and it wasn’t a battery issue. So we called Mercedes Plano to come to tow it to be repaired. The Young man checked battery and told us our battery was completely dead. And he logically explained. He replaced with a new battery. Voila! My car works again. Great job! More

AMAZING The facility is second to none . Our sales and finance guys were phenomenal . Dana Stewart and David Celis provided the red carpet of service. Thanks The facility is second to none . Our sales and finance guys were phenomenal . Dana Stewart and David Celis provided the red carpet of service. Thanks Mercedes-Benz of Plano More

Exceptional Sales Consultant and Product Concierge Mike Aman provided a top level exceptional buying experience during our 2020 GLE350 lease. We appreciated Mike's attention to detail and timely of ser Mike Aman provided a top level exceptional buying experience during our 2020 GLE350 lease. We appreciated Mike's attention to detail and timely of service. His information on the GLE350 was clear and easy to understand. I would and will recommend Mike to my friends and family for a MB procuct. Wade Johnson- provided my wife and son a very detail and friendly tutorial that was very helpful. More