Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Plano
Plano, TX
2,137 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,137 reviews
June 09, 2019
Outstanding Zafar thank you so much for being professional and taking care of me as a client and just as an overall person! You were AWESOME. Zafar thank you so much for being professional and taking care of me as a client and just as an overall person! You were AWESOME. More
by TracyW
Employees Worked With
Zafar Vakani
June 02, 2019
Not very good this time I got good attention before and after but would be more happy if we would have got little better attention while picking the delivery. Know Tony Orteg I got good attention before and after but would be more happy if we would have got little better attention while picking the delivery. Know Tony Ortega is very good person and always helped us in buying cars, this time he may be busy with other customer so he just could not spent time with us during delivery. More
by San
Employees Worked With
Tony Ortega
June 02, 2019
Airbag Recall Appt. Mercedes Benz of Plano did a great job and a quick turn around on my recall appointment. I was greeted by Zafar Vakani and he assured me he could hav Mercedes Benz of Plano did a great job and a quick turn around on my recall appointment. I was greeted by Zafar Vakani and he assured me he could have my car ready quickly. He was polite & very accommodating. My car was ready in less then an hour-and it was comfy looking at magazines & watching tv as I waited. Thank you Mercedes Benz of Plano. More
by Psfranko
Employees Worked With
ZAFAR VAKANI
June 01, 2019
Great service We purchased a used car from Norman at Benz of Plano. We received great service and enjoyed the purchasing experience. I would recommend Norman and t We purchased a used car from Norman at Benz of Plano. We received great service and enjoyed the purchasing experience. I would recommend Norman and this dealership to my friends. More
by JW
Employees Worked With
Norman Rivers
May 28, 2019
High level of personal service Thanks Stephen Wolston. You got me going right before a busy holiday weekend. Treated me like your only customer when I know you were slammed. I ap Thanks Stephen Wolston. You got me going right before a busy holiday weekend. Treated me like your only customer when I know you were slammed. I appreciate the professionalism and great service More
by TX mb lover
Employees Worked With
Stephen Wolston
May 24, 2019
First time here Very sad. 300$ oil change (understandable) but they asked if I wanted A sticker removed off front windshield they took the sticker off left all residu Very sad. 300$ oil change (understandable) but they asked if I wanted A sticker removed off front windshield they took the sticker off left all residue there if you’re not going to do the job right don’t ask. Told me they wash the car the front and the sides the back of the car was never even touched for a $300 oil change I at least expected a clean car I will not be returning heard they were better than everyone in the DFW area. So I drove 20 miles out of my way to go there. Made me look like an idiot in front of my wife and it’s her car definitely not going back. And I’m sure no one will read this and get back to me More
by Dissapointed steven
Employees Worked With
z lalani
May 24, 2019
Excellent in meeting needs My car was damaged by debris in the road leaving me stranded on the side of the road. Mercedes of Plano sent a truck to transport me and my car to the My car was damaged by debris in the road leaving me stranded on the side of the road. Mercedes of Plano sent a truck to transport me and my car to their site where I received a car to drive during the repairs. They handled all the repairs with the insurance company leaving my only task being to pick up my car when the repairs were completed. More
by HappyCamper1
Employees Worked With
May 21, 2019
Slimy sales practices at Mercedes Benz Plano Dirty slimy business practices. I ordered a 2020 GLE from Mercedes Benz of Plano - a Ewing dealership. I waited more than two and a half months for it Dirty slimy business practices. I ordered a 2020 GLE from Mercedes Benz of Plano - a Ewing dealership. I waited more than two and a half months for it to arrive. after multiple delays. In my written purchase price; the monthly lease payment was $641. The dealer called a couple days before I was scheduled to pick it up to cancel it and offered no explanation whatsoever. I asked to have the Sales Manager and General Manager call me. Neither did. After waiting patiently all day I called again. The Sales Manager rudely said there were not going to lose money. That's how they speak with customers. I asked if he had spoken to the General Manager and show him my written agreement. He told me me this is what the General Manager said. I found this hard to believe. I called the General Manager and asked him to call me. When I spoke with the General Manager he was cold and didn't apologize. I asked him to please look into the matter. He said he'd give me his best deal. The new monthly lease payment increased to $920. More than 10,000 than my written agreement. They offered no explanation of why the bait and switch occurred and who mad the gross error. This is how they treat a repeat customer with perfect credit and payment history. Horrible customer service from the Mercedes Benz of Plano management team. I do not recommend doing business with with this shady Ewing dealership unless you enjoy getting ripped off. More
by Red Hot
May 19, 2019
Not good as before. Service advisor assigned was not right. Not good this time. Service advisor did not even come before and even after car was done to say its ready and give some reccmendations what else car n Not good this time. Service advisor did not even come before and even after car was done to say its ready and give some reccmendations what else car needs to service. Car was ready and sitting but she did not come to inform until I have to go to check out lady to find out. Even after service the mileage was not set for next service,. Brake light not working display was still showing even after they diagnosed it. Poor service advisor service. More
by Raj
Employees Worked With
Erica leffner
May 14, 2019
I was given the costs of maintenance up front. I took my car in for scheduled maintenance. Chuck went over the services to be performed before I left. I was able to know what the costs would be b I took my car in for scheduled maintenance. Chuck went over the services to be performed before I left. I was able to know what the costs would be before the work was done. I was able to return my loaner car at a time that was convenient for my schedule. More
by KellyB
Employees Worked With
Chuck Pullen
