Mercedes-Benz of Plano

Great service Honest service, competitive prices. Got new tires at just a few dollars higher than Costco and discount tire with technicians who know how to handle a Honest service, competitive prices. Got new tires at just a few dollars higher than Costco and discount tire with technicians who know how to handle a Mercedes Benz. Thank you More

New Car Tony in Sales, Chris in Finance and Jerry in Delivery made the entire sales process easy. All were pleasant to work with. Thank you MB of Plano! Tony in Sales, Chris in Finance and Jerry in Delivery made the entire sales process easy. All were pleasant to work with. Thank you MB of Plano! More

Battery wouldn’t fuction I brought my Mercedes in without an appointment to get a new battery... within a short amount of time Mercedes worked me into a very busy schedule and I brought my Mercedes in without an appointment to get a new battery... within a short amount of time Mercedes worked me into a very busy schedule and fix my battery issue. Very good service! Thank you! More

Out of State Issues Had a positive experience with Brandon in sales, he was knowledgeable and helpful in the decision making process. We selected a car and proceeded to t Had a positive experience with Brandon in sales, he was knowledgeable and helpful in the decision making process. We selected a car and proceeded to the final steps of getting the deal completed. We are an out of state customer and registering the vehicle with a tribal tax commission. When this reached upper management, I was asked to provide proof tax exemption. Well, I’m not tax exempt, i’m just paying taxes to a different tax commission. We provided letter from the tribal tax commission and the state followed up with a phone call explaining this process to the dealer. Nothing worked. Upper management was unwilling to listen and learn about the process and ultimately told me the deal couldn’t go through. We went to another Mercedes dealer and completed the deal without a single issue and the car was registered just fine. The difference? One dealership was willing to learn, one just didn’t care and it cost them a sale. Don’t waste your time. Do business somewhere else. More

Best buying experience I have ever had Dana Menace made buying a car seem effortless. It was the nicest and quickest purchase I have every made. Great place! Highly recommend buying a car Dana Menace made buying a car seem effortless. It was the nicest and quickest purchase I have every made. Great place! Highly recommend buying a car there and will definitely recommend this dealership to friends and family. More

Great customer service! Taylor Wilson made it an easy and simple process. Would recommend going to Taylor he took care of everything. My finance person Chris Moss was great a Taylor Wilson made it an easy and simple process. Would recommend going to Taylor he took care of everything. My finance person Chris Moss was great also he made it a fast process. More

Poor customer care This is not world class service at MB-Plano. Very disappointed in the service departments approach to customer care. Will not be a repeat customer af This is not world class service at MB-Plano. Very disappointed in the service departments approach to customer care. Will not be a repeat customer after my experience. More

New car Totally seamless service. Outstanding experience across the board. Total time on site less than 3 hours to get into a new car completely set up. Totally seamless service. Outstanding experience across the board. Total time on site less than 3 hours to get into a new car completely set up. More

Excellent!!! MB of Plano was so great to deal with! They stayed open late for us on a weeknight and were so accommodating. Sarah Tomasa was a joy to work with - sh MB of Plano was so great to deal with! They stayed open late for us on a weeknight and were so accommodating. Sarah Tomasa was a joy to work with - she had the car pulled around for us before we got there and stayed well past close to make sure everything went smoothly in the buying process. Chris Moss in finance is a great guy to work with and is very honest when it comes to financials. We went to countless dealerships in Dallas and would absolutely come back to buy our next car at MB Plano! More

Single worst experience in service Took car in for warranty work. Left with no air conditioning and all they could say is not are problem. Missing bolt on the radiator over flow tank an Took car in for warranty work. Left with no air conditioning and all they could say is not are problem. Missing bolt on the radiator over flow tank and missing clips. More