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Mercedes-Benz of Plano
Plano, TX
2,137 Reviews
We are a family owned and operated dealership dedicated to serving the entire DFW Metroplex since 1940 in the communities of Dallas, Plano, Richardson, Frisco, Allen, McKinney, Carrolton, Lewisville, Ft. Worth, Irving and most of North Texas. If you are searching for a new Mercedes-Benz, or a used car, truck or SUV, researching financing options, or looking for a quick quote, Mercedes - Benz of Plano is ready to help. Just call or email us if you have questions regarding any of your vehicle needs including service, parts and body shop collision repair. We invite you to view our business hours and obtain driving instructions to the Mercedes - Benz of Plano dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,137 reviews
December 19, 2019
This dealership is friendly, fast , and efficient. I appreciated the great communication. I had experienced an issue with my vehicle, which was unexpected and able to receive immediate service. appreciated the great communication. I had experienced an issue with my vehicle, which was unexpected and able to receive immediate service. More
by Van
Employees Worked With
Zack
December 18, 2019
Great service before the sale, I bought pre owned Lexus, but no response after the papers are signed. I just received only one key for my car, texted the sales lady about the second key, she informed me t but no response after the papers are signed. I just received only one key for my car, texted the sales lady about the second key, she informed me they only have one and will try to look for the other key, I asked for the pre owned car sales manager's number and name, I called him may be five times and left a voice message but havent heard back from him. Kinda disappointed that once the sale is completed there is no response at all. More
by 868
Employees Worked With
Keri
December 11, 2019
Mike Logan was awesome and we had a great experience with this dealership. Very professional yet fun car buying experience. No pressure and no haggling. this dealership. Very professional yet fun car buying experience. No pressure and no haggling. More
by Stacy Alexander
Employees Worked With
Mike Logan
December 06, 2019
Chris was such a great help with my purchase and the overall experience. He helped with the entire process on sale side and finance. Very thorough in his recommendation . He is definitely a great asset overall experience. He helped with the entire process on sale side and finance. Very thorough in his recommendation . He is definitely a great asset to Mercedes Plano. Thank you Chris More
by lavoelker
Employees Worked With
Mike Dilly, Chris Moss
December 03, 2019
I was greeted well . They provided shuttle service so I did not have to wait for car . Also, finished the work promptly and I was called and I was offered the ride back to dealership . did not have to wait for car . Also, finished the work promptly and I was called and I was offered the ride back to dealership . More
by bishnu72
Employees Worked With
Zac
December 02, 2019
Benny and the MB Plano team are phenomenal. Never before have I looked forward to vehicle service. They make it that great!! Will Never go elsewhere. have I looked forward to vehicle service. They make it that great!! Will Never go elsewhere. More
by TexasGirl
Employees Worked With
Benny, Creed Boyer, Chris Moss
November 29, 2019
I purchased a car on Monday. My first choice had been sold so we checked on the specifics of another vehicle. Upon a more thorough visual inspection of the car we found very obvious chips in the paint, s sold so we checked on the specifics of another vehicle. Upon a more thorough visual inspection of the car we found very obvious chips in the paint, scratches and the cover for the towing hitch missing. After a 30+ minutes search for the car keys, I suggested that the repairs be made and I return for the car. The general manager looked at the damage and was quite dismissive to my suggestion. He expressed that a “we owe you” was more appropriate. I expressed my concern that the issue would not be addressed in a timely manner if I bought the car for before repairs. Well this was Monday and it is now Friday. While I still have the critically acclaimed we owe you, I still don’t have the car that I purchased. I would have even been content with an update on the status of the work. NOTHING. This has not been a good experience. While I was not happy to begin a credit application at 9pm, it was quite apparent some of the staff was ready to leave as well. I wanted to leave my car until repairs were made since the GM dismissively stated, “those are easy fixes”. I was asked why pay 30G and leave your car here. I wanted to reply, “Why are you selling me a car for 30G and it is not ready for sale. I was also told that the sale was contingent upon a $2G down payment. I later found out that I paid this amount only because of a lack of communication regarding my trade-in. This is not my first luxury car. However, I’ve not met with such condescending and dismissive attitudes in any other car buying experience. A little kindness and integrity would have been more appropriate. I will share that Mr. King was very professional and kind. I would never have purchased the car had I not already entered into an agreement with him. Integrity is still important to some. More
by seretawright
Employees Worked With
November 24, 2019
Marc Henley was extremely helpful from the time we left our ML SUV to the time we picked it up! Marc always new the status of our SUV. He always called us back after leaving a voice mail! I ❤️ my ML! our ML SUV to the time we picked it up! Marc always new the status of our SUV. He always called us back after leaving a voice mail! I ❤️ my ML! More
by Peggyvaut
Employees Worked With
Marc Henley
November 23, 2019
The service is excellent from start to finish. From the greeting they give you when you drop your car off, to the updates while the service is being done to the pick up experience, the service was great an greeting they give you when you drop your car off, to the updates while the service is being done to the pick up experience, the service was great and it was also very reasonably priced. More
by jdnug@aol.com
Employees Worked With
Chad Bunton
November 18, 2019
Called 4 different times and i was on hold over 15 min each time. I was calling to see if my service is ready or not. Now i know why other people go to small shop, instead of mercedes dealer. Its just h each time. I was calling to see if my service is ready or not. Now i know why other people go to small shop, instead of mercedes dealer. Its just high brand with a lousy customer service. Never again going back to this location. More
by tom.yesuf
Employees Worked With
Multiple service agents.
