Mercedes-Benz of Plano

Been having periodic fueling problems on my 2016 GLA 250. Every now and then, after a fill-up, the engine studders and jerks when pressing gas pedal. Engine light comes on. Use premium octane as directed. Every now and then, after a fill-up, the engine studders and jerks when pressing gas pedal. Engine light comes on. Use premium octane as directed. My local dealer has had it 4 times and says I can only use Chevron Techron. Seems to work but can’t always find a Chevron Station. Last time it studdered was on Shell vpower. Decided to take it to where I bought it, M-B of Plano. Great service, nice folks but couldn’t replicate the problem. No solution. I’ll just have to wait for the engine to seize up I guess and hope it’s still under warranty. More

Auto repair Always get great service at MB of Plano. that's not enough works to submit for I am adding more or the review will not submit...you should change this Always get great service at MB of Plano. that's not enough works to submit for I am adding more or the review will not submit...you should change this in my opinion More

Car in shop for 7 days to have a rim repaired and wheel replaced. was talked to like an idiot!with no apology for it replaced. was talked to like an idiot!with no apology for it More

Dana has sold us a few vehicles. He has been fantastic every time. As long as he is with your dealership, we will request him every time. every time. As long as he is with your dealership, we will request him every time. More

3rd vehicle purchased from Dealer I knew they would have vehicle I wanted for my wife. They have a very large inventory. It never takes long to find and finalize purchase or lease. I knew they would have vehicle I wanted for my wife. They have a very large inventory. It never takes long to find and finalize purchase or lease. More

A purchase of the 2020 GLE 350 The salesman was good, although did not introduce himself immediately until we asked his name. The price negotiations began way above the Manufacture The salesman was good, although did not introduce himself immediately until we asked his name. The price negotiations began way above the Manufacturer Suggested Retail price since the sticker was not on the vehicle, I guess. Our final negotiations resulted in a vehicle price just above the suggested MSRP. However, when at the finance office, my belief that the manufacturer warranty was built into the suggested MSRP was found to be incorrect and I paid $3,190 for "Mercedes-Benz Premier Prepaid Maintenance. So the upfront disclosure was not good and disappointing in a purchase of an very nice vehicle. My advice is to go to other dealers to make sure you know the suggested MSRP prior to any negotiations in a purchase with this dealer. On all vehicles on the lot and in the showroom at Mercedes-Benz of Plano, there are no stickers, so reliance on the salesman is necessary. I am now wondering how the maintenance department business practices are and am on my toes. This purchase is my first of a Mercedes, after driving Lexus vehicles for 25+ years. More

AWESOME PROMPT EXCELLENT service experience! This is a “constant” here at this location ... one of the reasons my husband and I are repeat Mercedes Benz purchasers from this location. My service advisor w “constant” here at this location ... one of the reasons my husband and I are repeat Mercedes Benz purchasers from this location. My service advisor was so attentive to me; actually, everyone I encountered!!! “100% Satisfied Customer!” More

Excellent sales (Taylor), finance (Mitch), and concierge (Freddy) service. Would definitely highly recommend the dealership and all 3 individuals to others. Would do it again. (Freddy) service. Would definitely highly recommend the dealership and all 3 individuals to others. Would do it again. More

Excellent service. I spent $5k upgrading and fixing my 9yr old C class and now runs and looks like new. If you’re like me and you love your car you need to let the certified pros take care of it. I look f 9yr old C class and now runs and looks like new. If you’re like me and you love your car you need to let the certified pros take care of it. I look forward to the next 9 yrs of ownership. More

My service advisor Stephen takes good care of me. I can always reach him and he is good at calling me back. I leased 3 cars from the Plano dealership, but the last one I leased from Dallas. I will never le always reach him and he is good at calling me back. I leased 3 cars from the Plano dealership, but the last one I leased from Dallas. I will never lease from Plano again. The salesman and dealership in Dallas was and is wonderful! More