Mercedes-Benz of Owings Mills - Service Center

I give five stars for the service center here. The entire team in the service center are very friendly and professional and do excellent work. Murphy has been very helpful.l the last few times I The entire team in the service center are very friendly and professional and do excellent work. Murphy has been very helpful.l the last few times I have come here. I have not bought a car here, but I would have to give three stars for my experience when I was interested in looking at trading in my current car for a new one last year. They were just not very reasonable to deal with on the sales side. I made it very clear what I was not willing to do and I made it very clear what I was, and was not interested in and despite that, they wasted all of our time, thinking that they could convince me otherwise. By the time I realize that they really were not listening and that they were wasting my time we had already been there for almost 2 hours. More

This was my first time there and the service was was great . The Staff was very Courteous . great . The Staff was very Courteous . More

My Service Advisor, Mrs. Stephanie Smith, was absolutely AMAZING! She displayed an immeasurable level of helpfulness. Moreover, Mrs. Smith’s voluminous commitment toward as Stephanie Smith, was absolutely AMAZING! She displayed an immeasurable level of helpfulness. Moreover, Mrs. Smith’s voluminous commitment toward assuring my satisfaction as a happy consumer showed as being pivotal and paramount. She thoroughly explained the process and timeframe of my repair. There were no ambiguities or surprises, which I immensely appreciated. She is the epitome of how communication should be handled and conveyed to a customer. Her high-quality professionalism is the new standard of expectation, all inclusively. I strongly ask that this review (reflecting her gold-standard practice) gets shared with others as the new margin of excellence. I will be referring all of my colleagues and MB friends to Owings Mills Mercedes Benz with the specific request of seeking Mrs. Stephanie Smith’s assistance. Thank you Mrs. Stephanie Smith for making this a great experience!!! 🙂 More

Fantastic service department. The service writer was totally on top of her game. She kept me informed as to the process of when my car would be ready and when I arrive, the car wa The service writer was totally on top of her game. She kept me informed as to the process of when my car would be ready and when I arrive, the car was washed and clean and ready for me to be picked up. More

They provide the best customer service. I recommend thank you . Would always go back in the future I recommend thank you . Would always go back in the future More

Drove in to get my tires checked, no appointment. Stephanie assisted me—she was great ! Took care of my flat with a new tire, cleaned my car and I was on my way. Stephanie assisted me—she was great ! Took care of my flat with a new tire, cleaned my car and I was on my way. More

Stephanie Smith has been my advisor from the beginning. She’s always pleasant. I feel that I’m in good hands when my vehicle is being serviced. She’s very knowledgeable about Mercedes Benz products. She’s always pleasant. I feel that I’m in good hands when my vehicle is being serviced. She’s very knowledgeable about Mercedes Benz products. More

Service advisor Murphy T it is always a pleasure dealing with him and addressing all my needs when it comes to my car. He is very efficient, knowledgeable, and gets me the service needed. with him and addressing all my needs when it comes to my car. He is very efficient, knowledgeable, and gets me the service needed. More

Thanks Daniel for being so pleasant and helpful. He made sure I was good. Appreciate. He made sure I was good. Appreciate. More

I always have the best service at this location. The entire team is great and Murphy is awesome!! He serviced my car and I know I can count on him to keep my car running smoothly. The entire team is great and Murphy is awesome!! He serviced my car and I know I can count on him to keep my car running smoothly. More